Apex Systems
This range is provided by Apex Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $33.00/hr - $35.00/hr
Job#: 3016511
Job Description The primary function of this role is to triage, diagnose, and remediate the organization’s network systems and services, including incidents related to Wide Area Network (WAN) and Local Area Network (LAN) services. This role is responsible for the overall stability, security, and sustainability of WAN, LAN, and customer-facing Wi‑Fi infrastructure. The position interfaces directly with end users, technology partners, and internal technology teams. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions
Leverage experience and knowledge of WAN, LAN, and WLAN infrastructure to triage, diagnose, and remediate wireless infrastructure incidents.
Serve as a technical subject matter expert on customer-facing network environments and operations.
Utilize knowledge of wide area network routing protocols and devices and local area network switching protocols and devices to triage, diagnose, and remediate WAN and LAN network alerts to ensure availability and meet service level agreements.
Provide first-level and second-level network operations for all WAN, LAN, and wireless-related incidents; experience with SD-WAN platforms preferred.
Triage and remediate VSAT, cellular, wired, and wireless WAN and LAN incidents.
Recognize and appropriately escalate high-priority incidents quickly to the proper network level 3 team.
Facilitate and assist with critical network incident conference calls.
Create and review network device and network system change procedures and documentation.
Perform proactive maintenance on network routers, switches, wireless access points, and other network equipment.
Support implementation and deployment of new network devices.
Experience with applications such as ServiceNow ticketing, WhatUp Gold, and Arista/Aruba networks.
Assist with standard network requests to support new site standup and installations.
Behaviors / Skills Some of the behaviors needed to successfully perform this position are:
Leadership Behaviors
Puts the Customer First – Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds expectations, gains trust and respect.
Communicates Effectively and Candidly – Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, actively listens.
Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish goals.
Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes responsibility for own development, role models leadership qualities such as motivation, inspiration, passion, and trust.
Coaches and Develops Others – Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
Leads Change and Innovation – Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers ideas of others, demonstrates good judgment about which ideas will work.
Executes with Excellence – Is action-oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, consistently meets or exceeds goals.
Provides Clear and Strategic Direction – Plans and organizes well, sets a clear and simple course of action, stays focused on priorities, visualizes and plans for the future, understands the industry and marketplace.
Safety Awareness – Identifies and corrects conditions that affect employee safety; upholds safety standards.
Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers an HSA, a SupportLinc Employee Assistance Program with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
Equal Opportunity Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at
benefits@apexsystems.com
or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
#J-18808-Ljbffr
Base pay range $33.00/hr - $35.00/hr
Job#: 3016511
Job Description The primary function of this role is to triage, diagnose, and remediate the organization’s network systems and services, including incidents related to Wide Area Network (WAN) and Local Area Network (LAN) services. This role is responsible for the overall stability, security, and sustainability of WAN, LAN, and customer-facing Wi‑Fi infrastructure. The position interfaces directly with end users, technology partners, and internal technology teams. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions
Leverage experience and knowledge of WAN, LAN, and WLAN infrastructure to triage, diagnose, and remediate wireless infrastructure incidents.
Serve as a technical subject matter expert on customer-facing network environments and operations.
Utilize knowledge of wide area network routing protocols and devices and local area network switching protocols and devices to triage, diagnose, and remediate WAN and LAN network alerts to ensure availability and meet service level agreements.
Provide first-level and second-level network operations for all WAN, LAN, and wireless-related incidents; experience with SD-WAN platforms preferred.
Triage and remediate VSAT, cellular, wired, and wireless WAN and LAN incidents.
Recognize and appropriately escalate high-priority incidents quickly to the proper network level 3 team.
Facilitate and assist with critical network incident conference calls.
Create and review network device and network system change procedures and documentation.
Perform proactive maintenance on network routers, switches, wireless access points, and other network equipment.
Support implementation and deployment of new network devices.
Experience with applications such as ServiceNow ticketing, WhatUp Gold, and Arista/Aruba networks.
Assist with standard network requests to support new site standup and installations.
Behaviors / Skills Some of the behaviors needed to successfully perform this position are:
Leadership Behaviors
Puts the Customer First – Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds expectations, gains trust and respect.
Communicates Effectively and Candidly – Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, actively listens.
Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish goals.
Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes responsibility for own development, role models leadership qualities such as motivation, inspiration, passion, and trust.
Coaches and Develops Others – Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
Leads Change and Innovation – Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers ideas of others, demonstrates good judgment about which ideas will work.
Executes with Excellence – Is action-oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, consistently meets or exceeds goals.
Provides Clear and Strategic Direction – Plans and organizes well, sets a clear and simple course of action, stays focused on priorities, visualizes and plans for the future, understands the industry and marketplace.
Safety Awareness – Identifies and corrects conditions that affect employee safety; upholds safety standards.
Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers an HSA, a SupportLinc Employee Assistance Program with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
Equal Opportunity Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at
benefits@apexsystems.com
or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
#J-18808-Ljbffr