Receptionist – Dispatcher Job at SERVPRO Team JRF in Manchester

Benefits 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Profit sharing Vision insurance Health/Dental/Vision • 401(k) with match • PTO/Holidays • Paid training • Career growth. Perks: Local, supportive team backed by a national brand (SERVPRO®) Position Receptionist / Dispatcher (Administrative Assistant, Customer Service) Manchester, NH • On-site Schedule Full-Time; Monday–Friday, 8:00 AM–5:00 PM (some flexibility/overtime as business needs arise) Compensation $20 — $24 per hour (based on experience) About the Role Be the first friendly voice customers hear when they need help most. As a Receptionist / Dispatcher at SERVPRO of Manchester, NH, you’ll manage calls, schedule/dispatch crews, and keep jobs moving smoothly from First Notice of Loss (FNOL) through completion. If you’re organized, empathetic, calm under pressure, and love helping people, this is a great fit—with room to grow as our office expands. What You’ll Do Answer inbound calls; greet walk-ins; deliver five-star customer service with empathy and professionalism. Enter new leads/FNOLs accurately; verify details and document all communications. Dispatch & schedule production teams; coordinate on-call rotations; adjust routes as priorities change. Track jobs/WIP; follow up on estimates and customer communications; flag bottlenecks early. Coordinate logistics (materials, access, vendor visits) to keep projects on time. General office support (email, filing, collections, data entry) and other duties as needed. What Makes You a Great Match HS diploma/GED required. 1 year in a receptionist, dispatcher, administrative assistant, customer service, or call center role preferred. Strong phone etiquette, written/verbal communication, and attention to detail. Comfortable with Microsoft Office and Teams and web-based scheduling/CRM tools. Nice to have: experience in restoration, construction, property management, or insurance claims. Schedule & Work Environment Full-time, on-site: Monday–Friday, 8:00 AM–5:00 PM (some flexibility/overtime as business needs arise). Office environment; light filing/occasional lifting (files, boxes), step-stool use. Apply Now Click Apply and include your resume. Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace. SERVPRO Team JRF #J-18808-Ljbffr