Senior Business Process Consultant

The **Senior Business Process Consultant** is a highly experienced, client-facing consulting professional responsible for **managing complex** dealership engagements, **driving measurable business performance** improvements, and serving as a trusted advisor to dealership leadership.* Minimum 7 years’ experience in retail automotive operations, including at least 3 years in management roles.* Minimum 2 years’ experience as a Business Process Consultant or equivalent consulting role.* Demonstrated success delivering measurable operational and financial improvements.* Strong facilitation, analytical, coaching, and executive communication skills.* Ability to influence at all organizational levels.* Strong understanding of dealership KPIs, financial drivers, and operational controls.* Experience in managing client expectations* High sense of urgency. Handles high-stress interactions and situations and is able to de-escalate appropriately using empathy* Strong communication skills with peers as well as clients, both oral as well as written. Strong internal drive and initiative to grow self and team members.* Take ownership for clients and oversee resolution* Excellent written and verbal communication skills.* Excellent interpersonal skills.* Proficiency with MS Office products.* Ability to work independently in a fast-paced environment.* Ability to transition working remotely with clients.* Willingness to travel up to 90% (or per current delivery model).* Must have a valid driver's license and eligible to rent a car* Valid Passport for North American, Canada and Caribbean travel* Prior consulting or performance improvement experience.* Experience across multiple dealership departments.* Familiarity with OEM programs, warranty processes, and compliance frameworks.* Bachelor’s degree in business, Accounting, Operations, or Automotive Management.* Experience with digital workflows, automation, or analytics platforms.* Paid Time Off (PTO)* 401K Matching Program* Tuition Reimbursement #J-18808-Ljbffr