Mackenzie-Childs
Company Overview
MacKenzie Childs is a leading home furnishings retail company known for its unique design, high quality products and exceptional customer service. We specialize in offering a wide range of kitchen, entertaining, decor and furniture items that cater to various styles and preferences, ensuring our customers find exactly what they need to make their homes joyful and stylish.
Position Summary As our workforce grows and diversifies, we're seeking a dedicated specialist to close technology skill gaps and accelerate adoption of enterprise applications. This role focuses on empowering employees through personalized training, enablement programs, and ongoing support, ensuring high proficiency in the technologies that drive business growth and productivity.
Essential Job Duties and Responsibilities Assessment & Planning
Define role based proficiency standards for key applications
Conduct one on one technology skills assessments for all employees
Develop gap analyses and create individual training plans tailored to each employee
Instructional Design & Delivery
Build curricula using adult learning best practices and accessibility standards
Maintain an evolving catalog of learning resources and publish roadmaps, FAQs, and release note briefings for new features
Deliver training through multiple formats: large group presentations, small group workshops, micro learning videos, interactive labs, and personalized coaching sessions
Enablement & Adoption
Provide consultative guidance to reduce
how to
support tickets and promote self-service
Create job aids, quick reference guides, and maintain a knowledge base of resources
Partner with HR and IT to embed training into onboarding and change management initiatives
Establish and manage a champions network to reinforce best practices across departments
Measurement & Continuous Improvement
Track adoption metrics, proficiency scores, and training effectiveness
Report KPIs and continuously refine programs based on feedback and data
Qualifications Supervisory Responsibilities This position does not have any supervisory responsibilities.
Education and Experience
Bachelor's degree in Education, Instructional Design, Educational Technology, or related field
Deep knowledge of adult learning theory (Andragogy) and experience using one or more instructional design frameworks (ADDIE, ALC, UDL)
5+ years designing and delivering adult learning programs for diverse learners
Special Requirements
Weekend work to suit business needs.
Knowledge, Skills, and Abilities
Strong facilitation skills across multiple modalities; excellent written and visual communication
Advanced expertise with the Microsoft 365 suite (Teams, SharePoint, OneDrive, Outlook, Excel, PowerPoint, Word, Power BI)
Ability to quickly become an expert in Monday.com and NetSuite; prior experience is a strong plus
Physical and Mental Requirements
Ability to sit, stand, walk, talk, hear, reach, push, pull, crouch, kneel, bend, climb, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.
Salary:
$70,000-$75,000/annually
Benefits
Competitive salary commensurate with experience
Comprehensive benefits package including medical, dental, and vision coverage
401K Retirement Savings + Company Match
Paid Vacation, PTO and Holidays
Company sponsored life insurance and LTD
Health Savings Account + Company Match
Generous Employee Discount
Verizon Discount
Referral Bonus Program
Opportunities for professional development and career advancement
MacKenzie-Childs is committed to creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr
Position Summary As our workforce grows and diversifies, we're seeking a dedicated specialist to close technology skill gaps and accelerate adoption of enterprise applications. This role focuses on empowering employees through personalized training, enablement programs, and ongoing support, ensuring high proficiency in the technologies that drive business growth and productivity.
Essential Job Duties and Responsibilities Assessment & Planning
Define role based proficiency standards for key applications
Conduct one on one technology skills assessments for all employees
Develop gap analyses and create individual training plans tailored to each employee
Instructional Design & Delivery
Build curricula using adult learning best practices and accessibility standards
Maintain an evolving catalog of learning resources and publish roadmaps, FAQs, and release note briefings for new features
Deliver training through multiple formats: large group presentations, small group workshops, micro learning videos, interactive labs, and personalized coaching sessions
Enablement & Adoption
Provide consultative guidance to reduce
how to
support tickets and promote self-service
Create job aids, quick reference guides, and maintain a knowledge base of resources
Partner with HR and IT to embed training into onboarding and change management initiatives
Establish and manage a champions network to reinforce best practices across departments
Measurement & Continuous Improvement
Track adoption metrics, proficiency scores, and training effectiveness
Report KPIs and continuously refine programs based on feedback and data
Qualifications Supervisory Responsibilities This position does not have any supervisory responsibilities.
Education and Experience
Bachelor's degree in Education, Instructional Design, Educational Technology, or related field
Deep knowledge of adult learning theory (Andragogy) and experience using one or more instructional design frameworks (ADDIE, ALC, UDL)
5+ years designing and delivering adult learning programs for diverse learners
Special Requirements
Weekend work to suit business needs.
Knowledge, Skills, and Abilities
Strong facilitation skills across multiple modalities; excellent written and visual communication
Advanced expertise with the Microsoft 365 suite (Teams, SharePoint, OneDrive, Outlook, Excel, PowerPoint, Word, Power BI)
Ability to quickly become an expert in Monday.com and NetSuite; prior experience is a strong plus
Physical and Mental Requirements
Ability to sit, stand, walk, talk, hear, reach, push, pull, crouch, kneel, bend, climb, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.
Salary:
$70,000-$75,000/annually
Benefits
Competitive salary commensurate with experience
Comprehensive benefits package including medical, dental, and vision coverage
401K Retirement Savings + Company Match
Paid Vacation, PTO and Holidays
Company sponsored life insurance and LTD
Health Savings Account + Company Match
Generous Employee Discount
Verizon Discount
Referral Bonus Program
Opportunities for professional development and career advancement
MacKenzie-Childs is committed to creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr