Town of Apex
Town of Apex invites applications for the position of Town Services Specialist.
About This Position: Expected hiring range: $46,238.40 - 56,638.40
Work location: Town Hall, 73 Hunter Street, Apex, NC 27502
Schedule: Monday-Friday, 8am-5pm, in the office
Posting closing date: January 12, 2026 at 7pm
What You Will Be Doing: This position serves as the first point of contact for the citizens of Apex for all town services and events. This position will receive, screen and respond to customer service needs and inquiries in a timely manner by handling non‑emergency, technical communications and providing information and resources provided by the Town of Apex. Work involves extensive customer service centered public contact and interdepartmental collaboration. This position works to successfully satisfy escalated and/or priority issues. Performance of routine tasks and ability to provide accurate information regarding Town services, procedures, and resources via phone, email, text and other web related apps are necessary. This position requires a positive and professional customer service centered mindset while maintaining confidential information. Responsible for the implementation of customer service initiatives associated with the Community Development and Neighborhood Connections Department.
This position reports to the Ask Apex Manager. This position has no supervisory responsibilities.
A Sample of the Essentials:
Utilizes various computer systems, multiple computer screens, and specialized telephone systems to respond to resident and other customer inquiries.
Handles large volumes of phone calls, emails, chats, texts, web and mobile app requests.
Answers/addresses resident and other customer inquiries and concerns with respect, empathy and professionalism over the phone and in person.
Collaborates with other departments within the Town to research and respond to resident and other customer inquires.
Communicates with other departments within the Town to resolve resident and other customer service complaints.
Executes reoccurring basic assignments and regular contact with other departments within the Town.
Ensures that the Ask Apex Call Center delivers resident and other customer services in a manner consistent with the Town's mission, goals and expectations.
Delivers accurate solutions to residents after collaborating with other departments and referring to Town policy and procedure.
Communicates with others within the Community Development and Neighborhood Connections department to improve regular practices and procedures.
Adapts to changes in operation of Town departments, ordinances, legislative regulations and technology that may affect assigned functions and operations; implements policy and procedural changes after approval.
Maintains organization of paper documents and electronic files.
Meets schedules and deadlines of inquiries and work associated with position, as well as average handle time (AHT), average wrap‑up time (AWT) with call handling.
Represents the Ask Apex Call Center in a positive and professional manner.
Works with diverse groups which includes assisting customers who speak different languages.
Participates in special assignments and projects.
Performs related duties as required.
What You’ll Need: High school diploma or GED and a minimum of one (1) year of experience, or a combination of equivalent education and experience. Special qualifications:
Familiarity with CRM systems and practices.
Ability to type 50WPM.
Who We Are: Known as "The Peak of Good Living", the Town of Apex is a rapidly growing Wake County municipality with a current population of more than 82,000 and has been ranked as Money Magazine's Best Place to Live in America. Our current workforce is comprised of over 680 full‑time employees and over 125 part‑time/seasonal staff. Our Human Resources Department - with the support and confidence of Town leadership - is committed to providing best‑in‑class HR programs for our employees, with a mission to create a culture of empowerment and accountability that maximizes individual and organizational potential. We offer a generous benefits package, and have a highly competitive compensation program. More than that, the Town is an awesome place to work, as evidenced by our high job satisfaction rating received in the last employee opinion survey.
What We Offer: Not only is the Town "The Peak of Good Living", but it's also a great place to work! We strive to "reach the peak" of being an employer of choice by providing competitive salaries and excellent benefits, including:
Free medical, dental, vision, and life insurance for employees
5% contributions to the NC401(k) retirement plans (no matching required)
Participation in the Local Government Employees' Retirement System (LGERS)
Traditional sick and vacation leave
80 hours Peak Paid Time Off
$1,200 Peak Lifestyle Benefit to pay for health and wellness activities (after completion of probation)
8 weeks of Paid Parental Leave
3 weeks of Paid Parental Leave
13 paid holidays
Longevity pay
Tuition assistance
Expansive wellness program, and more!
Keep In Mind: Providing a safe work environment for our employees is a top priority, therefore all new hires must successfully complete a pre‑employment drug test, post‑offer functional testing (if required by position), background verifications including references, criminal record and driver's license checks prior to employment. The Town of Apex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation or marital status, veteran status, or genetic information.
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About This Position: Expected hiring range: $46,238.40 - 56,638.40
Work location: Town Hall, 73 Hunter Street, Apex, NC 27502
Schedule: Monday-Friday, 8am-5pm, in the office
Posting closing date: January 12, 2026 at 7pm
What You Will Be Doing: This position serves as the first point of contact for the citizens of Apex for all town services and events. This position will receive, screen and respond to customer service needs and inquiries in a timely manner by handling non‑emergency, technical communications and providing information and resources provided by the Town of Apex. Work involves extensive customer service centered public contact and interdepartmental collaboration. This position works to successfully satisfy escalated and/or priority issues. Performance of routine tasks and ability to provide accurate information regarding Town services, procedures, and resources via phone, email, text and other web related apps are necessary. This position requires a positive and professional customer service centered mindset while maintaining confidential information. Responsible for the implementation of customer service initiatives associated with the Community Development and Neighborhood Connections Department.
This position reports to the Ask Apex Manager. This position has no supervisory responsibilities.
A Sample of the Essentials:
Utilizes various computer systems, multiple computer screens, and specialized telephone systems to respond to resident and other customer inquiries.
Handles large volumes of phone calls, emails, chats, texts, web and mobile app requests.
Answers/addresses resident and other customer inquiries and concerns with respect, empathy and professionalism over the phone and in person.
Collaborates with other departments within the Town to research and respond to resident and other customer inquires.
Communicates with other departments within the Town to resolve resident and other customer service complaints.
Executes reoccurring basic assignments and regular contact with other departments within the Town.
Ensures that the Ask Apex Call Center delivers resident and other customer services in a manner consistent with the Town's mission, goals and expectations.
Delivers accurate solutions to residents after collaborating with other departments and referring to Town policy and procedure.
Communicates with others within the Community Development and Neighborhood Connections department to improve regular practices and procedures.
Adapts to changes in operation of Town departments, ordinances, legislative regulations and technology that may affect assigned functions and operations; implements policy and procedural changes after approval.
Maintains organization of paper documents and electronic files.
Meets schedules and deadlines of inquiries and work associated with position, as well as average handle time (AHT), average wrap‑up time (AWT) with call handling.
Represents the Ask Apex Call Center in a positive and professional manner.
Works with diverse groups which includes assisting customers who speak different languages.
Participates in special assignments and projects.
Performs related duties as required.
What You’ll Need: High school diploma or GED and a minimum of one (1) year of experience, or a combination of equivalent education and experience. Special qualifications:
Familiarity with CRM systems and practices.
Ability to type 50WPM.
Who We Are: Known as "The Peak of Good Living", the Town of Apex is a rapidly growing Wake County municipality with a current population of more than 82,000 and has been ranked as Money Magazine's Best Place to Live in America. Our current workforce is comprised of over 680 full‑time employees and over 125 part‑time/seasonal staff. Our Human Resources Department - with the support and confidence of Town leadership - is committed to providing best‑in‑class HR programs for our employees, with a mission to create a culture of empowerment and accountability that maximizes individual and organizational potential. We offer a generous benefits package, and have a highly competitive compensation program. More than that, the Town is an awesome place to work, as evidenced by our high job satisfaction rating received in the last employee opinion survey.
What We Offer: Not only is the Town "The Peak of Good Living", but it's also a great place to work! We strive to "reach the peak" of being an employer of choice by providing competitive salaries and excellent benefits, including:
Free medical, dental, vision, and life insurance for employees
5% contributions to the NC401(k) retirement plans (no matching required)
Participation in the Local Government Employees' Retirement System (LGERS)
Traditional sick and vacation leave
80 hours Peak Paid Time Off
$1,200 Peak Lifestyle Benefit to pay for health and wellness activities (after completion of probation)
8 weeks of Paid Parental Leave
3 weeks of Paid Parental Leave
13 paid holidays
Longevity pay
Tuition assistance
Expansive wellness program, and more!
Keep In Mind: Providing a safe work environment for our employees is a top priority, therefore all new hires must successfully complete a pre‑employment drug test, post‑offer functional testing (if required by position), background verifications including references, criminal record and driver's license checks prior to employment. The Town of Apex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation or marital status, veteran status, or genetic information.
#J-18808-Ljbffr