HCL Technologies Limited
To focus on driving strategic initiatives, enhancing team performance, and aligning support operations with business goals
Key Responsibilities
1. Oversee The Daily Operations Of The Support Team, Ensuring Timely And Effective Resolution Of Customer Inquiries And Issues. 2. Identify And Implement Process Improvements To Enhance Team Efficiency And Customer Satisfaction. Monitor And Analyze Support Metrics To Identify Trends And Areas For Improvement. 3. Develop And Implement Strategic Plans To Align Support Operations With Business Goals. Collaborate With Other Departments To Ensure Seamless Service Delivery And Support. 4. Build And Maintain Strong Relationships With Key Customers, Ensuring Their Needs Are Met And Issues Are Resolved Promptly. 5. Strong Analytical And Problem-Solving Skills, With The Ability To Identify And Address Issues Effectively. At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2billion. At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well‑being. When you sign up for a career with us, you gain access to: Personal time off Maternity and paternity benefits Access to skills / higher education programs/resources Discounts on products and services via Benefit Box Participate in CSR programs and live life with a purpose Opportunities to grow and advance your career Note : The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
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1. Oversee The Daily Operations Of The Support Team, Ensuring Timely And Effective Resolution Of Customer Inquiries And Issues. 2. Identify And Implement Process Improvements To Enhance Team Efficiency And Customer Satisfaction. Monitor And Analyze Support Metrics To Identify Trends And Areas For Improvement. 3. Develop And Implement Strategic Plans To Align Support Operations With Business Goals. Collaborate With Other Departments To Ensure Seamless Service Delivery And Support. 4. Build And Maintain Strong Relationships With Key Customers, Ensuring Their Needs Are Met And Issues Are Resolved Promptly. 5. Strong Analytical And Problem-Solving Skills, With The Ability To Identify And Address Issues Effectively. At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2billion. At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well‑being. When you sign up for a career with us, you gain access to: Personal time off Maternity and paternity benefits Access to skills / higher education programs/resources Discounts on products and services via Benefit Box Participate in CSR programs and live life with a purpose Opportunities to grow and advance your career Note : The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
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