MOEM IT SERVICES LLC
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Skills
Microsoft Office, Office 365 Administration, Active Directory, VMware, basic computer hardware maintenance, and network support
Working knowledge of Windows and Linux operating systems, VMware, software, and programming
Experience in data cabling networks
Problem-solving, critical thinking skills, attention to detail, troubleshooting abilities
Good organization and time management, effective communication skills, great customer service, and interpersonal skills
Ability to communicate with coworkers and clients in a professional manner
Professional writing skills
Desire to learn for growth within the organization
Physical Requirements Must be able to lift 50 pounds, must be able to sit at a desk for long periods of time, must be able to wear a headset provided by company.
Certifications
CompTIA+
CompTIA Network+
CompTIA Security+
Role & Responsibilities
Operations:
Manage phone calls
Create tickets in ticketing system for customer issues such as solving usage problems and fulfilling service desk requests that require IT involvement
Provide hardware, software, or network problem diagnosis and resolution via telephone, email, or chat to customer end users or internal staff
Configure, install, upgrade, move, change, add, troubleshoot, and repair PCs, laptops, printers, phones, and associated peripherals as needed
Monitor IT infrastructure and applications for service interruptions and security incidents
Identify SLA priority for tickets and follow guidelines for timely resolution
Update tickets as issues progress and are resolved
Escalate and notify other LTS staff as needed to resolve issues
Development:
Document technical procedures for company policy management
Expert understanding of products and services with ability to innovate new ways the product can serve customers
Continual research of technology trends to remain relevant in the market
Participate in the development of the organization’s long- and short-term strategies
Other duties as needed
#J-18808-Ljbffr
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Skills
Microsoft Office, Office 365 Administration, Active Directory, VMware, basic computer hardware maintenance, and network support
Working knowledge of Windows and Linux operating systems, VMware, software, and programming
Experience in data cabling networks
Problem-solving, critical thinking skills, attention to detail, troubleshooting abilities
Good organization and time management, effective communication skills, great customer service, and interpersonal skills
Ability to communicate with coworkers and clients in a professional manner
Professional writing skills
Desire to learn for growth within the organization
Physical Requirements Must be able to lift 50 pounds, must be able to sit at a desk for long periods of time, must be able to wear a headset provided by company.
Certifications
CompTIA+
CompTIA Network+
CompTIA Security+
Role & Responsibilities
Operations:
Manage phone calls
Create tickets in ticketing system for customer issues such as solving usage problems and fulfilling service desk requests that require IT involvement
Provide hardware, software, or network problem diagnosis and resolution via telephone, email, or chat to customer end users or internal staff
Configure, install, upgrade, move, change, add, troubleshoot, and repair PCs, laptops, printers, phones, and associated peripherals as needed
Monitor IT infrastructure and applications for service interruptions and security incidents
Identify SLA priority for tickets and follow guidelines for timely resolution
Update tickets as issues progress and are resolved
Escalate and notify other LTS staff as needed to resolve issues
Development:
Document technical procedures for company policy management
Expert understanding of products and services with ability to innovate new ways the product can serve customers
Continual research of technology trends to remain relevant in the market
Participate in the development of the organization’s long- and short-term strategies
Other duties as needed
#J-18808-Ljbffr