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SherlockTalent

IT Support Specialist

SherlockTalent, Florida, New York, United States

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May lead and direct the work of team members (project specific).

Qualifications

Excellent communication and written skills are vital, should be as comfortable with people as with systems and technology

Able to work effectively at all levels of the organization with ability to convey a correct sense of urgency based on customer or business impact

High level of accountability and can instill a sense of credibility when speaking with customers

Advanced problem solver with the ability to sort through complex issues and conduct comparative analysis of multiple solutions

Excellent organizational and multi-tasking skills – prioritizes and performs a variety of concurrent tasks with efficiency and minimal direction

Ability to follow written and verbal instructions

Must be detail oriented

Must be a quick learner and adaptable to change in process or required activities

Extensive working knowledge of Microsoft operating systems and desktop software such as Microsoft Office suite

Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning

Education and Experience

Bachelor’s Degree in computer related field

MCSE certification or equivalent certifications

Minimum 5 years of experience with PC hardware and software support, including troubleshooting, repair, and deployment

Minimum 5 years of experience of direct client interaction and customer-service

SherlockTalent loves to share $1000 bonuses for successful referrals.

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