Mass General Brigham Healthcare at Home
Operations Coordinator, Home Hospital
Mass General Brigham Healthcare at Home, Salem, Massachusetts, us, 01971
Key Responsibilities
Serve as a liaison across departments, teams, and external partners
Coordinate patient screening, consent, enrollment, and transfer into the Home Hospital program
Provide onsite operational support: manage supplies, equipment, scheduling, and day‑of admission logistics
Assist with arranging vendor services such as meal delivery, infusion services, or home health support
Conduct face‑to‑face interactions and telephonic outreach with patients and families as needed
Track and report daily census and other operational metrics
Conduct safety and criteria screenings and assist with patient consenting
Support compliance with regulatory, quality, and patient safety standards
Maintain supply levels, organize materials, and build supply kits for admission
Collaborate with administrative managers across Home Hospital sites
Assist with onboarding and provide general administrative support as assigned
Requirements
Required:
High school diploma or equivalent
Preferred:
Associate's degree (experience can be accepted in lieu of degree)
Experience:
2-3 years in an administrative or operational support role, ideally in healthcare
Knowledge of hospital operations and regulatory requirements is a plus
Knowledge of EPIC is a plus
Desired Skills
Excellent communication and interpersonal skills
Strong organizational skills and the ability to manage multiple workflows
Comfortable working in fast‑paced, evolving environments
Proficiency with Microsoft Office and virtual collaboration tools
Why Join Us? As a foundational member of our Home Hospital operations team, you will help build the future of home‑based acute care. You'll work with an encouraging team, learn an innovative care model, and contribute directly to improving patient experience and outcomes.
Please note, Home Hospital is a 7 day per week operation and delivering care days, evenings, weekends, and holidays. This role may require local travel to other Mass General Brigham sites during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross‑coverage purposes).
Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Serve as a liaison across departments, teams, and external partners
Coordinate patient screening, consent, enrollment, and transfer into the Home Hospital program
Provide onsite operational support: manage supplies, equipment, scheduling, and day‑of admission logistics
Assist with arranging vendor services such as meal delivery, infusion services, or home health support
Conduct face‑to‑face interactions and telephonic outreach with patients and families as needed
Track and report daily census and other operational metrics
Conduct safety and criteria screenings and assist with patient consenting
Support compliance with regulatory, quality, and patient safety standards
Maintain supply levels, organize materials, and build supply kits for admission
Collaborate with administrative managers across Home Hospital sites
Assist with onboarding and provide general administrative support as assigned
Requirements
Required:
High school diploma or equivalent
Preferred:
Associate's degree (experience can be accepted in lieu of degree)
Experience:
2-3 years in an administrative or operational support role, ideally in healthcare
Knowledge of hospital operations and regulatory requirements is a plus
Knowledge of EPIC is a plus
Desired Skills
Excellent communication and interpersonal skills
Strong organizational skills and the ability to manage multiple workflows
Comfortable working in fast‑paced, evolving environments
Proficiency with Microsoft Office and virtual collaboration tools
Why Join Us? As a foundational member of our Home Hospital operations team, you will help build the future of home‑based acute care. You'll work with an encouraging team, learn an innovative care model, and contribute directly to improving patient experience and outcomes.
Please note, Home Hospital is a 7 day per week operation and delivering care days, evenings, weekends, and holidays. This role may require local travel to other Mass General Brigham sites during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross‑coverage purposes).
Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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