TempWorks Software Incorporated
Dispatch Supervisor – Direct Hire
Position Summary
The Dispatch Supervisor is responsible for delivering excellent customer service while coordinating daily dispatch operations. This role serves as the primary link between customers and drivers, ensuring efficient scheduling, clear communication, and smooth execution of port pickups, customer deliveries, and empty returns.
Key Responsibilities
Schedule and manage port pickups, customer deliveries, and empty container returns within free-time constraints
Act as a primary point of contact for customers and drivers via phone, email, and in person
Respond promptly and professionally to all inquiries, maintaining strong email communication and inbox organization
Maintain accurate records of customer interactions and transactions
Follow up on customer and driver communications to ensure resolution and satisfaction
Communicate clearly and effectively with internal teams and external partners
Adapt to last-minute operational changes and shifting priorities
Identify and suggest operational improvements to enhance efficiency and service
Perform other related duties as assigned
Qualifications
1–5 years of dispatch or port operations experience at the Port of Houston, TX (entry-level candidates with strong potential are encouraged to apply)
Experience with brokerage or freight forwarding companies is
not
preferred
Knowledge of Profit Tools is a plus
Key Competencies & Skills
Strong interpersonal and listening skills
High stress tolerance and the ability to remain calm under pressure
Proactive, self-motivated, and takes initiative
Strong problem analysis and problem-solving abilities
Proficient in Microsoft Word, Excel, and Outlook
Adaptable and responsive to changing situations and information
Exceptional written and verbal communication skills
Ability to work independently, multitask, and prioritize effectively
Detail-oriented with strong follow-through
Patient, resilient, and comfortable communicating with multiple drivers daily
Positive attitude and professional demeanor
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Key Responsibilities
Schedule and manage port pickups, customer deliveries, and empty container returns within free-time constraints
Act as a primary point of contact for customers and drivers via phone, email, and in person
Respond promptly and professionally to all inquiries, maintaining strong email communication and inbox organization
Maintain accurate records of customer interactions and transactions
Follow up on customer and driver communications to ensure resolution and satisfaction
Communicate clearly and effectively with internal teams and external partners
Adapt to last-minute operational changes and shifting priorities
Identify and suggest operational improvements to enhance efficiency and service
Perform other related duties as assigned
Qualifications
1–5 years of dispatch or port operations experience at the Port of Houston, TX (entry-level candidates with strong potential are encouraged to apply)
Experience with brokerage or freight forwarding companies is
not
preferred
Knowledge of Profit Tools is a plus
Key Competencies & Skills
Strong interpersonal and listening skills
High stress tolerance and the ability to remain calm under pressure
Proactive, self-motivated, and takes initiative
Strong problem analysis and problem-solving abilities
Proficient in Microsoft Word, Excel, and Outlook
Adaptable and responsive to changing situations and information
Exceptional written and verbal communication skills
Ability to work independently, multitask, and prioritize effectively
Detail-oriented with strong follow-through
Patient, resilient, and comfortable communicating with multiple drivers daily
Positive attitude and professional demeanor
#J-18808-Ljbffr