Sbhonline
Shopify & Ecommerce Operations Manager
Location:
New York, NY Position Type:
Full-Time Schedule:
Monday–Friday, Standard Business Hours Salary:
Based on Experience
Position Overview We are seeking a
Shopify & Ecommerce Operations Manager
to own the day-to-day execution and operational oversight of our Shopify store. This role is responsible for ensuring the site, marketing execution, and customer experience operate seamlessly while supporting ongoing growth initiatives.
This is a hands‑on ownership role focused on execution, coordination, optimization, and operational excellence.
Key Responsibilities Shopify Site & Merchandising
Manage daily Shopify operations and overall site health
Publish and maintain product listings, including SKUs, variants, images, descriptions, and SEO metadata
Create and maintain product collections such as bestsellers, new arrivals, seasonal, and promotional assortments
Update homepage content, banners, navigation, and merchandising on a regular cadence
Implement site initiatives and features including UGC tools, pre‑orders, loyalty programs, and PDP enhancements
Pricing, Promotions & Inventory
Execute pricing updates and promotional campaigns based on approved calendars
Build, test, and QA discount structures including sitewide, collection‑based, free shipping, and exclusions
Monitor inventory visibility and flag low‑stock or overselling risks
Coordinate inventory‑driven merchandising updates
Marketing Execution Oversight
Oversee Shopify‑side marketing execution, including email and SMS campaigns and flows (Klaviyo)
Ensure on‑site campaign alignment through landing pages, banners, and messaging
Coordinate with paid media partners to support product feeds and campaign landing pages
Customer Experience & Operations
Serve as the operational owner of the Shopify customer experience
Manage and coordinate with the customer experience team
Handle escalations related to orders, shipping, returns, and fulfillment
Identify recurring customer experience issues and surface insights to leadership
Platform Operations & QA
Monitor daily order flow, payments, and fulfillment routing
Coordinate with technology tools and partners including returns platforms, order routing systems, and 3PLs
Manage Shopify apps and third‑party integrations
Perform routine QA across pricing, checkout, and mobile and desktop experiences
Reporting & Insights
Track and report weekly performance metrics including revenue, conversion rate, AOV, and top products
Identify risks, anomalies, and operational issues and communicate clear summaries to leadership
Qualifications
3+ years of experience in Shopify and ecommerce operations
Highly detail‑oriented with strong QA instincts
Strong background in merchandising, promotions, and customer experience operations
Comfortable handling marketing execution and site initiatives
Ability to manage multiple workstreams independently and take full ownership of outcomes
Why This Role
High‑ownership position with direct impact on ecommerce performance
Opportunity to drive operational improvements and scalable growth
Collaborative, fast‑paced environment with room to make meaningful impact
#J-18808-Ljbffr
Location:
New York, NY Position Type:
Full-Time Schedule:
Monday–Friday, Standard Business Hours Salary:
Based on Experience
Position Overview We are seeking a
Shopify & Ecommerce Operations Manager
to own the day-to-day execution and operational oversight of our Shopify store. This role is responsible for ensuring the site, marketing execution, and customer experience operate seamlessly while supporting ongoing growth initiatives.
This is a hands‑on ownership role focused on execution, coordination, optimization, and operational excellence.
Key Responsibilities Shopify Site & Merchandising
Manage daily Shopify operations and overall site health
Publish and maintain product listings, including SKUs, variants, images, descriptions, and SEO metadata
Create and maintain product collections such as bestsellers, new arrivals, seasonal, and promotional assortments
Update homepage content, banners, navigation, and merchandising on a regular cadence
Implement site initiatives and features including UGC tools, pre‑orders, loyalty programs, and PDP enhancements
Pricing, Promotions & Inventory
Execute pricing updates and promotional campaigns based on approved calendars
Build, test, and QA discount structures including sitewide, collection‑based, free shipping, and exclusions
Monitor inventory visibility and flag low‑stock or overselling risks
Coordinate inventory‑driven merchandising updates
Marketing Execution Oversight
Oversee Shopify‑side marketing execution, including email and SMS campaigns and flows (Klaviyo)
Ensure on‑site campaign alignment through landing pages, banners, and messaging
Coordinate with paid media partners to support product feeds and campaign landing pages
Customer Experience & Operations
Serve as the operational owner of the Shopify customer experience
Manage and coordinate with the customer experience team
Handle escalations related to orders, shipping, returns, and fulfillment
Identify recurring customer experience issues and surface insights to leadership
Platform Operations & QA
Monitor daily order flow, payments, and fulfillment routing
Coordinate with technology tools and partners including returns platforms, order routing systems, and 3PLs
Manage Shopify apps and third‑party integrations
Perform routine QA across pricing, checkout, and mobile and desktop experiences
Reporting & Insights
Track and report weekly performance metrics including revenue, conversion rate, AOV, and top products
Identify risks, anomalies, and operational issues and communicate clear summaries to leadership
Qualifications
3+ years of experience in Shopify and ecommerce operations
Highly detail‑oriented with strong QA instincts
Strong background in merchandising, promotions, and customer experience operations
Comfortable handling marketing execution and site initiatives
Ability to manage multiple workstreams independently and take full ownership of outcomes
Why This Role
High‑ownership position with direct impact on ecommerce performance
Opportunity to drive operational improvements and scalable growth
Collaborative, fast‑paced environment with room to make meaningful impact
#J-18808-Ljbffr