State of Colorado
Adult Protective Services Program Specialist (Social Services Specialist III)
State of Colorado, Denver, Colorado, United States
Overview
Please note that this recruitment may be used to fill multiple vacancies.
The Division of Aging and Adult Protective Services (AAPS) is one of three Divisions within the Office of Children, Aging, and Community Services. The Division exists to provide state leadership and supervision for all services (state, county, local, non-profit, etc.) in the administration and coordination of services to older adults and at-risk adults, to include oversight of all 64 county departments of social/human services in the administration of Adult Protective Services (APS) programs as well as the 16 Area Agencies on Aging (AAA) in the administration of programs and services funded by the Older Americans Act (OAA) and State Funding for Senior Services (SFSS). The Division consists of the following management units that report to the Division Director: State Unit on Aging (SUA); Adult Protective Services, and within, the CAPS Check Unit (CCU), and APS Policy Unit. Data, Fiscal and Program Accountability functions are included in both units. APS administers both the statewide APS program and the CAPS Check Unit (CCU). The APS program provides supervisory oversight of 64 County Departments in the administration of APS. This includes providing training and technical assistance, conducting monitoring and other quality assurance activities, and establishing regulatory policy and program requirements. The CCU provides pre-employment background screening of the Colorado APS Data System (CAPS), supporting employers who hire individuals in positions providing direct care to at-risk adults. Responsibilities
This Social Services Specialist position is a program specialist for the APS program. As a program specialist, this position: Participates in coordination, development, and provision of training and written instructions materials to county APS staff, other professional agencies, and community groups; provides technical assistance and consultation to county staff; monitors program requirement compliance; recommends and writes, legislative, rule, policy, and other types of changes and provides analysis of same; and participates on external task forces, committees, or workgroups.
Responds to questions and requests from county staff and community professionals related to program processes and implementation; provides technical assistance and consultation on complex issues related to adult protection. Establishes standards for prompt reply to county personnel and develops tools to measure effectiveness. Analyzes nature of questions and requests from county staff and others to assist with development of communications, development of training curricula, and identification of issues to refer to management, and documentation of trends and patterns. Develops specific technical assistance and consultation strategies for each assigned county.
Monitors county program compliance with APS statutory and regulatory requirements as it relates to quality casework; provides assistance to county APS staff to ensure improved casework; conducts on-site or off-site program assessments and evaluations and recommends actions to address issues, up to and including corrective action.
Determines statewide needs for APS caseworker training, develops and delivers curriculum, including training for county APS staff and other professional groups and community stakeholders working with at-risk adults. Training is developed in various mediums, including classroom, meetings, webinar, computer-based, manual, self-directed, fact sheets, brochures, and position papers. The position participates in the evaluation of training through evaluation tools or surveys and revises curriculum as needed. The position may assist with coordination of contracts with training sites to which the Department will be fiscally and legally responsible; assists in selection of training speakers by researching experts’ credentials to ensure they are aligned with training needs; implements processes related to holding training events; and provides input in training design and delivery. This position creates and updates training curriculum at the direction of the manager or designee and provides input into curriculum developed by others to assist with continuous quality improvement of training offerings. Training may require intra-state travel.
Participates on external task forces, committees or work groups to exchange information about program directives, develop inter-program protocols, obtain input on policy and legislative issues, and promote public awareness and outreach to address concerns facing at-risk adults and vulnerable seniors. The position prepares written reports and does verbal presentations; works with professional groups that also work with at-risk adults to develop collaborative relationships to ensure the best protections for vulnerable adults; and provides training and technical assistance in development and maintenance of statutorily required APS multidisciplinary teams.
Qualifications
Special Qualifications:
Requires at least two years’ experience working with at-risk adults as a case manager, APS caseworker, or other closely related position. Also requires at least two years’ experience working with a complex data system. Experience Only:
Six (6) years of relevant experience in an occupation related to the work assigned to this position. OR Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years. Preferred Qualifications: Experience in the Colorado APS program, other Adult Protective Services Programs, and/or other similar government-regulated work. Experience in curriculum development and delivery utilizing multiple training modalities. Experience and proficiency with technology such as Google Workspace (including Google Forms, Sheets, and Docs), Microsoft Office Tools, Zoom, and Salesforce or other electronic case management systems. Excellent verbal and written communication skills. Excellent time management skills and attention to detail. Experience interpreting regulations, statute, and policies. Excellent customer service and stakeholder engagement skills. Conditions of Employment
ALL CDHS employees (non-direct contact): CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license). This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position Position must be able to travel in and out of state Special and Administrative Details
Former State employees who were disciplinarily terminated or resigned in lieu of termination must: disclose that information on the application; explain why the prior termination or resignation should not disqualify you from the current position; provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS. CDHS Selection Process Explanation Employment history is calculated on a full-time basis (40 hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. Minimum Qualification Screening Process A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications. Do not use and \
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Please note that this recruitment may be used to fill multiple vacancies.
The Division of Aging and Adult Protective Services (AAPS) is one of three Divisions within the Office of Children, Aging, and Community Services. The Division exists to provide state leadership and supervision for all services (state, county, local, non-profit, etc.) in the administration and coordination of services to older adults and at-risk adults, to include oversight of all 64 county departments of social/human services in the administration of Adult Protective Services (APS) programs as well as the 16 Area Agencies on Aging (AAA) in the administration of programs and services funded by the Older Americans Act (OAA) and State Funding for Senior Services (SFSS). The Division consists of the following management units that report to the Division Director: State Unit on Aging (SUA); Adult Protective Services, and within, the CAPS Check Unit (CCU), and APS Policy Unit. Data, Fiscal and Program Accountability functions are included in both units. APS administers both the statewide APS program and the CAPS Check Unit (CCU). The APS program provides supervisory oversight of 64 County Departments in the administration of APS. This includes providing training and technical assistance, conducting monitoring and other quality assurance activities, and establishing regulatory policy and program requirements. The CCU provides pre-employment background screening of the Colorado APS Data System (CAPS), supporting employers who hire individuals in positions providing direct care to at-risk adults. Responsibilities
This Social Services Specialist position is a program specialist for the APS program. As a program specialist, this position: Participates in coordination, development, and provision of training and written instructions materials to county APS staff, other professional agencies, and community groups; provides technical assistance and consultation to county staff; monitors program requirement compliance; recommends and writes, legislative, rule, policy, and other types of changes and provides analysis of same; and participates on external task forces, committees, or workgroups.
Responds to questions and requests from county staff and community professionals related to program processes and implementation; provides technical assistance and consultation on complex issues related to adult protection. Establishes standards for prompt reply to county personnel and develops tools to measure effectiveness. Analyzes nature of questions and requests from county staff and others to assist with development of communications, development of training curricula, and identification of issues to refer to management, and documentation of trends and patterns. Develops specific technical assistance and consultation strategies for each assigned county.
Monitors county program compliance with APS statutory and regulatory requirements as it relates to quality casework; provides assistance to county APS staff to ensure improved casework; conducts on-site or off-site program assessments and evaluations and recommends actions to address issues, up to and including corrective action.
Determines statewide needs for APS caseworker training, develops and delivers curriculum, including training for county APS staff and other professional groups and community stakeholders working with at-risk adults. Training is developed in various mediums, including classroom, meetings, webinar, computer-based, manual, self-directed, fact sheets, brochures, and position papers. The position participates in the evaluation of training through evaluation tools or surveys and revises curriculum as needed. The position may assist with coordination of contracts with training sites to which the Department will be fiscally and legally responsible; assists in selection of training speakers by researching experts’ credentials to ensure they are aligned with training needs; implements processes related to holding training events; and provides input in training design and delivery. This position creates and updates training curriculum at the direction of the manager or designee and provides input into curriculum developed by others to assist with continuous quality improvement of training offerings. Training may require intra-state travel.
Participates on external task forces, committees or work groups to exchange information about program directives, develop inter-program protocols, obtain input on policy and legislative issues, and promote public awareness and outreach to address concerns facing at-risk adults and vulnerable seniors. The position prepares written reports and does verbal presentations; works with professional groups that also work with at-risk adults to develop collaborative relationships to ensure the best protections for vulnerable adults; and provides training and technical assistance in development and maintenance of statutorily required APS multidisciplinary teams.
Qualifications
Special Qualifications:
Requires at least two years’ experience working with at-risk adults as a case manager, APS caseworker, or other closely related position. Also requires at least two years’ experience working with a complex data system. Experience Only:
Six (6) years of relevant experience in an occupation related to the work assigned to this position. OR Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years. Preferred Qualifications: Experience in the Colorado APS program, other Adult Protective Services Programs, and/or other similar government-regulated work. Experience in curriculum development and delivery utilizing multiple training modalities. Experience and proficiency with technology such as Google Workspace (including Google Forms, Sheets, and Docs), Microsoft Office Tools, Zoom, and Salesforce or other electronic case management systems. Excellent verbal and written communication skills. Excellent time management skills and attention to detail. Experience interpreting regulations, statute, and policies. Excellent customer service and stakeholder engagement skills. Conditions of Employment
ALL CDHS employees (non-direct contact): CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license). This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position Position must be able to travel in and out of state Special and Administrative Details
Former State employees who were disciplinarily terminated or resigned in lieu of termination must: disclose that information on the application; explain why the prior termination or resignation should not disqualify you from the current position; provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS. CDHS Selection Process Explanation Employment history is calculated on a full-time basis (40 hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. Minimum Qualification Screening Process A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications. Do not use and \
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