American Health Associates
Call Center Representative - Team Lead
American Health Associates, Cincinnati, Ohio, United States, 45208
Full‑time
AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long‑term care facilities. AHA is the fastest growing independent laboratory in the nation. By investing in technology and a skilled workforce, we can offer a superior program focused on serving the long‑term care industry.
THE ROLE: CALL CENTER REPRESENTATIVE - TEAM LEAD RESPONSIBILITIES:
Provide exceptional customer service to nursing home staff, physician office staff, and patients via phone.
Enter data into a specialized computer system.
Dispatch AHA's mobile phlebotomists and couriers.
Track specimen collection and reporting.
Troubleshoot missing, incomplete, and incorrect orders.
Interact effectively and professionally with clients and coworkers.
Demonstrate exceptional customer service skills.
QUALIFICATIONS:
High school diploma.
1 year of customer service experience in healthcare, preferred.
Detail‑oriented with ability to multi‑task daily.
Knowledge of lab test orders; solid understanding of the importance of critical results.
Excellent customer service and telephone etiquette skills required.
Effective verbal and written communication skills, especially listening skills.
10‑Key & alpha‑numeric data entry, 40 WPM speed and accuracy.
Advanced computer skills.
Ability to work independently, set priorities, and manage time effectively in a fast‑paced work environment.
Ensure patient privacy, confidentiality, and HIPAA are upheld always.
“Team Player” mindset is a must.
AHA's Client Services department is open 24/7/365; we look for candidates who are available to work the established schedules and rotating holidays.
AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!
#J-18808-Ljbffr
AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long‑term care facilities. AHA is the fastest growing independent laboratory in the nation. By investing in technology and a skilled workforce, we can offer a superior program focused on serving the long‑term care industry.
THE ROLE: CALL CENTER REPRESENTATIVE - TEAM LEAD RESPONSIBILITIES:
Provide exceptional customer service to nursing home staff, physician office staff, and patients via phone.
Enter data into a specialized computer system.
Dispatch AHA's mobile phlebotomists and couriers.
Track specimen collection and reporting.
Troubleshoot missing, incomplete, and incorrect orders.
Interact effectively and professionally with clients and coworkers.
Demonstrate exceptional customer service skills.
QUALIFICATIONS:
High school diploma.
1 year of customer service experience in healthcare, preferred.
Detail‑oriented with ability to multi‑task daily.
Knowledge of lab test orders; solid understanding of the importance of critical results.
Excellent customer service and telephone etiquette skills required.
Effective verbal and written communication skills, especially listening skills.
10‑Key & alpha‑numeric data entry, 40 WPM speed and accuracy.
Advanced computer skills.
Ability to work independently, set priorities, and manage time effectively in a fast‑paced work environment.
Ensure patient privacy, confidentiality, and HIPAA are upheld always.
“Team Player” mindset is a must.
AHA's Client Services department is open 24/7/365; we look for candidates who are available to work the established schedules and rotating holidays.
AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!
#J-18808-Ljbffr