American Health Associates is hiring: Customer Service Representative in Bradent

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.

THE ROLE: Customer Service Representative

RESPONSIBILITIES:

* Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone;
* Enter data into a specialized computer system;
* Dispatch AHA's Mobile Phlebotomists and Couriers;
* Track specimen collection and reporting;
* Trouble shoot missing, incomplete, and incorrect orders;
* Must have the ability to interact effectively and professionally with clients and coworkers always;
* Exceptional Customer Service skills, a must.

Requirements

QUALIFICATIONS:

* High School diploma
* 1-year of customer service experience in healthcare, preferred.
* Detail oriented with ability to multi-task daily.
* Knowledge of lab test orders; solid understanding of the importance of critical results.
* Excellent customer service and telephone etiquette skills required.
* Effective verbal and written communications, especially listening skills.
* 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy.
* Advanced computer skills.
* Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment.
* Ensure patient privacy, confidentiality, and HIPAA are upheld always.
* "Team Player" mindset a must!

AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!