Headfirst Professional Sports Camps
Customer Experience Coordinator, Atlanta Falcons Summer Camps: 2025-3491
Headfirst Professional Sports Camps, Atlanta, Georgia, United States, 30383
Customer Experience Coordinator, Atlanta Falcons Summer Camps
Join Headfirst Professional Sports Camps to play a key role as Customer Experience Coordinator for the Atlanta Falcons Summer Flag Football Camps (ages 5-13). The position is located in Atlanta, GA.
Responsibilities
Schedule Monday-Friday 7:15 am-3:45 pm and commit to pre‑camp training and all weeks of programming.
Act as the primary point of contact for families through phone, email, and in‑person interactions, building trust and familiarity.
Communicate clearly, calmly, and professionally with parents, responding to questions and requests in a timely, supportive manner.
Capture photos and short videos of daily camp activities (following safety and privacy guidelines) to help families feel connected to camp life.
Manage family accounts and accurately document conversations and inquiries using HubSpot and LeagueApps.
Collaborate closely with the Headquarters team and site leadership to see issues through and deliver consistent, high‑quality service.
Anticipate small details that may impact a camper or family’s experience and proactively problem‑solve.
Represent the Atlanta Falcons and Headfirst with warmth, clarity, and professionalism when interacting with families, campers, and partners.
Communicate safety or behavior concerns to parents in a timely, calm, and solution‑oriented manner.
Take on additional responsibilities as needed to support a positive, high‑quality camp experience.
Serve as a leadership presence on site, owning family communication and contributing to daily decision‑making alongside fellow site leaders.
Extended employment opportunities for small‑group lessons Monday‑Friday 3:15‑4:00 pm paid at $30 per lesson.
Qualifications
Completed at least 2 years at an accredited undergraduate institution or equivalent educational experience.
Coursework or experience in communications, customer service, education, sport management, marketing, hospitality, youth programs or a related field preferred.
Strong communication skills; comfortable speaking with families in person, over the phone, and in writing.
Organized, detail‑oriented, and responsive.
Friendly, calm, and confident when handling questions or concerns.
Enjoy working with children and contributing to a collaborative team environment.
Adaptable and patient with strong problem‑solving skills.
Dedicated to the camp’s mission, program quality, and a supportive team environment for the full camp season.
Possess or able to obtain valid CPR/First Aid Certification prior to the start of camp.
Able to remain upright and standing for multiple hours, walk and/or run quickly around large outdoor fields, and lift and carry up to 50 lbs.
Committed to adhering to and enforcing the Atlanta Falcons Summer Camp Cell‑Phone Free policy.
Compensation $17 per hour with up to 2.5 hours of overtime per week paid at 1.5× rate. Overtime and pre‑camp training opportunities available.
Benefits & Opportunities
Work in football, being active and outdoors all summer in Atlanta.
Exclusive access to a meet & greet with former Falcons players.
Ability to earn middle and end of season awards.
Build valuable leadership experience representing a global brand.
Join an incredible team of like‑minded, passionate people.
Seniority Level Entry level
Employment Type Temporary
Job Function Other
Equal Opportunity Employer Headfirst Professional Sports Camps is proud to be an Equal Opportunity Employer. We value diversity and inclusivity across our Headfirst community, and we strongly encourage individuals from underrepresented groups and those who might need reasonable accommodation to apply.
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Responsibilities
Schedule Monday-Friday 7:15 am-3:45 pm and commit to pre‑camp training and all weeks of programming.
Act as the primary point of contact for families through phone, email, and in‑person interactions, building trust and familiarity.
Communicate clearly, calmly, and professionally with parents, responding to questions and requests in a timely, supportive manner.
Capture photos and short videos of daily camp activities (following safety and privacy guidelines) to help families feel connected to camp life.
Manage family accounts and accurately document conversations and inquiries using HubSpot and LeagueApps.
Collaborate closely with the Headquarters team and site leadership to see issues through and deliver consistent, high‑quality service.
Anticipate small details that may impact a camper or family’s experience and proactively problem‑solve.
Represent the Atlanta Falcons and Headfirst with warmth, clarity, and professionalism when interacting with families, campers, and partners.
Communicate safety or behavior concerns to parents in a timely, calm, and solution‑oriented manner.
Take on additional responsibilities as needed to support a positive, high‑quality camp experience.
Serve as a leadership presence on site, owning family communication and contributing to daily decision‑making alongside fellow site leaders.
Extended employment opportunities for small‑group lessons Monday‑Friday 3:15‑4:00 pm paid at $30 per lesson.
Qualifications
Completed at least 2 years at an accredited undergraduate institution or equivalent educational experience.
Coursework or experience in communications, customer service, education, sport management, marketing, hospitality, youth programs or a related field preferred.
Strong communication skills; comfortable speaking with families in person, over the phone, and in writing.
Organized, detail‑oriented, and responsive.
Friendly, calm, and confident when handling questions or concerns.
Enjoy working with children and contributing to a collaborative team environment.
Adaptable and patient with strong problem‑solving skills.
Dedicated to the camp’s mission, program quality, and a supportive team environment for the full camp season.
Possess or able to obtain valid CPR/First Aid Certification prior to the start of camp.
Able to remain upright and standing for multiple hours, walk and/or run quickly around large outdoor fields, and lift and carry up to 50 lbs.
Committed to adhering to and enforcing the Atlanta Falcons Summer Camp Cell‑Phone Free policy.
Compensation $17 per hour with up to 2.5 hours of overtime per week paid at 1.5× rate. Overtime and pre‑camp training opportunities available.
Benefits & Opportunities
Work in football, being active and outdoors all summer in Atlanta.
Exclusive access to a meet & greet with former Falcons players.
Ability to earn middle and end of season awards.
Build valuable leadership experience representing a global brand.
Join an incredible team of like‑minded, passionate people.
Seniority Level Entry level
Employment Type Temporary
Job Function Other
Equal Opportunity Employer Headfirst Professional Sports Camps is proud to be an Equal Opportunity Employer. We value diversity and inclusivity across our Headfirst community, and we strongly encourage individuals from underrepresented groups and those who might need reasonable accommodation to apply.
Job Alerts Sign in to set job alerts for “Customer Coordinator” roles.
#J-18808-Ljbffr