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Arkansas Children's

Financial Counselor I-2

Arkansas Children's, Little Rock, Arkansas, United States, 72208

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Work Shift

Full time

Time Type

Full time

Department

CC017110 Admissions

Summary

Performs Medicaid Application Process, Financial Assistance Process, price estimation, and other assistance programs. Serves as Support Staff for un‑insured and under‑insured patient population by connecting to resources and establishing a clear path to revenue recovery.

Education

No education requirements

Recommended Education

High school diploma or GED or equivalent

Experience

Entry Level – Experience not required.

Certifications

Certified Application Counselor (CAC) – Insurance Marketplace

Responsibilities Performs efficient interviews to ensure accurate demographic capture and insurance verification for newborns and OB transports.

Works as an assister for the federally facilitated insurance marketplace.

Collects deductible, co‑pay and all other applicable forms of payment, including ongoing payment plans.

Conducts efficient follow‑up to include: work queue management, email, CRM, in‑basket, reports and insurance/COBRA coordination and documentation.

Performs Medicaid intake, SSI, FAP and CHC Application process, including RX, renal and any other available external resources; conducts follow‑ups on assigned accounts.

Maintains compliance with No‑Surprise‑Billing through written and verbal notification of price estimates, including ABN and Self‑pay absolute protocol.

Collaborates with clinical and state resources to ensure timely enrollment with Medicaid primary care physicians; includes initial, retro and change requests.

Performs other related duties as assigned.

Equal Employment Opportunity

Arkansas Children’s provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children’s will not discharge or in any other manner discriminate against employees or applicants because they havequired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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