Tyto Athene, LLC
Desktop Support Level II
Tyto is looking for a Desktop Support Level II to join our Westover team in Chicopee, MA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Responsibilities
Provide support to end-users for PC, server, mainframe applications, and hardware.
Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulate or recreate user problems to resolve operating difficulties.
Recommend systems modifications to reduce user problems.
Maintain currency and highest level of technical skill in field of expertise.
Required
Experience as a desktop support technician or equivalent (IT Support, Helpdesk Support, Support Technician, etc.)
Capabilities needed to deliver in-person and remote IT aid.
Fantastic installation, diagnostic, upgrade, and restoration abilities.
Strong customer support and customer service skills.
Excellent communication skills (written and verbal).
Experience working with ServiceNow and Print Release
Experience managing network modernization work or system projects of similar scope and complexity.
Active IAT Level II Certification/Active "Security Plus" certification
Location
On site support at Westover AFRB in Chicopee, MA.
Clearance
Active DoD "Secret" Clearance
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Information Services
Benefits
Medical insurance
Vision insurance
401(k)
Paid paternity leave
Paid maternity leave
Tuition assistance
Referrals increase your chances of interviewing at Tyto Athene, LLC by 2x.
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Responsibilities
Provide support to end-users for PC, server, mainframe applications, and hardware.
Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulate or recreate user problems to resolve operating difficulties.
Recommend systems modifications to reduce user problems.
Maintain currency and highest level of technical skill in field of expertise.
Required
Experience as a desktop support technician or equivalent (IT Support, Helpdesk Support, Support Technician, etc.)
Capabilities needed to deliver in-person and remote IT aid.
Fantastic installation, diagnostic, upgrade, and restoration abilities.
Strong customer support and customer service skills.
Excellent communication skills (written and verbal).
Experience working with ServiceNow and Print Release
Experience managing network modernization work or system projects of similar scope and complexity.
Active IAT Level II Certification/Active "Security Plus" certification
Location
On site support at Westover AFRB in Chicopee, MA.
Clearance
Active DoD "Secret" Clearance
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Information Services
Benefits
Medical insurance
Vision insurance
401(k)
Paid paternity leave
Paid maternity leave
Tuition assistance
Referrals increase your chances of interviewing at Tyto Athene, LLC by 2x.
#J-18808-Ljbffr