Paladin Consulting
Paladin Consulting is currently hiring an IT Support Specialist to join our team working onsite at our client's office located in Westlake, TX.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title:
IT Support Specialist
Work Location:
Westlake, TX
Education/Experience Required:
Bachelor's degree is required (Information Systems, Computer Science, Engineering, or related field). Advanced degree preferred; 4–8 years of experience in IT support.
Job Description
The IT Support Specialist provides Tier 1–3 technical support for North America operations, including office, warehouse, manufacturing, R&D, and remote Sales teams located throughout the US and Canada.
The role requires strong troubleshooting skills, excellent communication, and the ability to collaborate with global teams responsible for infrastructure, security, and network services.
Responsibilities 1. Core Functional Responsibilities:
Provide Tier 1–3 support for desktops, laptops, tablets, mobile phones, printers, scanners, warehouse devices, and conference room technology.
Configure and support Android/iOS mobile phones, MFA, corporate email, VPN, and device security compliance.
Troubleshoot issues related to Windows OS, VPN access, Wi-Fi, printing, performance, and application usage.
Assist users with Google Workspace (Gmail, Drive, Docs, Sheets, Groups, limited Admin functions).
Support and maintain endpoints with respect to antivirus and security policies.
Provide support for Sales and Field teams located across the US and Canada.
2. Cross-Functional Collaboration:
Work with global IT teams on HQ-controlled systems related to:
Network infrastructure
Security controls
Identity and access management
Support Veeam-based backup/restore requests and basic Nutanix system interactions.
Collaborate with QA, R&D, Manufacturing, and Supply Chain teams for regulated (GxP) IT support needs.
Support IT purchasing activities including hardware requests and equipment lifecycle processes.
3. Systems, Cloud, and Digital Enablement:
Apply working knowledge of:
Google Workspace
AWS fundamentals
Cloud technologies
AI (Gemini) for troubleshooting and documentation
Image and deploy computers using KACE.
Recommend small automation improvements using AI-assisted workflows.
4. Compliance, Security, and Documentation:
Follow support processes aligned to GxP, CSV, ITIL, and FDA expectations for regulated pharma environments.
Use EasyVista for ticketing, documentation, and asset tracking.
Maintain accurate user, device, and software documentation.
Assist with audit readiness and ensure traceability of regulated IT activities.
5. Continuous Improvement :
Improve documentation, user guides, FAQs, and self-service resources.
Analyze recurring support issues and propose corrective actions.
Support lifecycle management for IT hardware and accessories.
Skills & Qualifications Technical Skills:
4–8 years of experience in IT support.
Familiarity with:
Google Workspace
AWS fundamentals
Cloud technologies
AI tools (Gemini)
SSO, MFA, Okta
Antivirus / endpoint protection tools
Veeam
Nutanix
Nextiva telephony
KACE imaging
Ticketing systems such as EasyVista
Ability to support remote users across the US and Canada.
Professional Skills:
Strong customer service mindset and communication skills.
Effective documentation and follow-through.
Ability to work independently and engage escalation appropriately.
Regulatory / Operational Knowledge:
Awareness of GxP, CSV, ITIL, and FDA expectations for supporting regulated systems.
Education:
Bachelor's degree is required (Information Systems, Computer Science, Engineering, or related field). Advanced degree preferred.
Preferred Qualifications:
Experience supporting IT systems within pharmaceutical, biotech, or manufacturing environments.
Exposure to R&D, warehouse, and production support scenarios.
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin Consulting is an EEOC employer.
#J-18808-Ljbffr
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title:
IT Support Specialist
Work Location:
Westlake, TX
Education/Experience Required:
Bachelor's degree is required (Information Systems, Computer Science, Engineering, or related field). Advanced degree preferred; 4–8 years of experience in IT support.
Job Description
The IT Support Specialist provides Tier 1–3 technical support for North America operations, including office, warehouse, manufacturing, R&D, and remote Sales teams located throughout the US and Canada.
The role requires strong troubleshooting skills, excellent communication, and the ability to collaborate with global teams responsible for infrastructure, security, and network services.
Responsibilities 1. Core Functional Responsibilities:
Provide Tier 1–3 support for desktops, laptops, tablets, mobile phones, printers, scanners, warehouse devices, and conference room technology.
Configure and support Android/iOS mobile phones, MFA, corporate email, VPN, and device security compliance.
Troubleshoot issues related to Windows OS, VPN access, Wi-Fi, printing, performance, and application usage.
Assist users with Google Workspace (Gmail, Drive, Docs, Sheets, Groups, limited Admin functions).
Support and maintain endpoints with respect to antivirus and security policies.
Provide support for Sales and Field teams located across the US and Canada.
2. Cross-Functional Collaboration:
Work with global IT teams on HQ-controlled systems related to:
Network infrastructure
Security controls
Identity and access management
Support Veeam-based backup/restore requests and basic Nutanix system interactions.
Collaborate with QA, R&D, Manufacturing, and Supply Chain teams for regulated (GxP) IT support needs.
Support IT purchasing activities including hardware requests and equipment lifecycle processes.
3. Systems, Cloud, and Digital Enablement:
Apply working knowledge of:
Google Workspace
AWS fundamentals
Cloud technologies
AI (Gemini) for troubleshooting and documentation
Image and deploy computers using KACE.
Recommend small automation improvements using AI-assisted workflows.
4. Compliance, Security, and Documentation:
Follow support processes aligned to GxP, CSV, ITIL, and FDA expectations for regulated pharma environments.
Use EasyVista for ticketing, documentation, and asset tracking.
Maintain accurate user, device, and software documentation.
Assist with audit readiness and ensure traceability of regulated IT activities.
5. Continuous Improvement :
Improve documentation, user guides, FAQs, and self-service resources.
Analyze recurring support issues and propose corrective actions.
Support lifecycle management for IT hardware and accessories.
Skills & Qualifications Technical Skills:
4–8 years of experience in IT support.
Familiarity with:
Google Workspace
AWS fundamentals
Cloud technologies
AI tools (Gemini)
SSO, MFA, Okta
Antivirus / endpoint protection tools
Veeam
Nutanix
Nextiva telephony
KACE imaging
Ticketing systems such as EasyVista
Ability to support remote users across the US and Canada.
Professional Skills:
Strong customer service mindset and communication skills.
Effective documentation and follow-through.
Ability to work independently and engage escalation appropriately.
Regulatory / Operational Knowledge:
Awareness of GxP, CSV, ITIL, and FDA expectations for supporting regulated systems.
Education:
Bachelor's degree is required (Information Systems, Computer Science, Engineering, or related field). Advanced degree preferred.
Preferred Qualifications:
Experience supporting IT systems within pharmaceutical, biotech, or manufacturing environments.
Exposure to R&D, warehouse, and production support scenarios.
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin Consulting is an EEOC employer.
#J-18808-Ljbffr