TEKsystems
Responsibilities
Respond to inquiries relating to bank products and services. Inquiries may come from business or Treasury Management clients of the bank or may be internal from Treasury Management Officers, Branch Staff, or other business partners. Remain current on products, services, policies and procedures for the department. Resolve issues with varying degrees of complexity through account research and utilization of support materials and resources. Escalate requests requiring additional knowledge or expertise as defined by department leadership. Responsible for accepting incoming calls (call volume varies and may be high during peak times) from business clients and internal employees to answer questions, resolve issues, and educate on system capabilities all while delivering exceptional customer service. Accepts ownership of problem resolution from start to finish for issues presented by clients and internal employees alike. Performs a variety of additional support functions as assigned by leadership.
Skills
Good communication, customer service skills
Self motivated
1-3 years of customer service experience
Basic knowledge of Word & Excel
Basic computer skills
Banking experience
Clerical/Data Entry experience
Independent
Preferred Qualifications
Prior banking experience
Job Type & Location This is a Contract position based out of Cincinnati, OH.
Pay & Benefits Pay range: $18.00 – $18.00 per hour.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Cincinnati, OH.
Application Deadline This position is anticipated to close on Jan 9, 2026.
Seniority Level Entry level
Employment Type Contract
Job Function Management and Manufacturing
Industries IT Services and IT Consulting
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Skills
Good communication, customer service skills
Self motivated
1-3 years of customer service experience
Basic knowledge of Word & Excel
Basic computer skills
Banking experience
Clerical/Data Entry experience
Independent
Preferred Qualifications
Prior banking experience
Job Type & Location This is a Contract position based out of Cincinnati, OH.
Pay & Benefits Pay range: $18.00 – $18.00 per hour.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Cincinnati, OH.
Application Deadline This position is anticipated to close on Jan 9, 2026.
Seniority Level Entry level
Employment Type Contract
Job Function Management and Manufacturing
Industries IT Services and IT Consulting
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr