Lake Michigan Credit Union
ServiceNow Administrator page is loaded## ServiceNow Administratorlocations:
Grand Rapids, MItime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
REQ-2026-6273Primary Location: Grand Rapids, MIEmployee Status: Full-TimeWorkplace Type: Hybrid**Who we are:**At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.**About this position:**The ServiceNow Administrator role is responsible for managing, configuring, and maintaining the ServiceNow platform. This role will work closely with key stakeholders to ensure that the ServiceNow applications meet the organization’s needs, improve service delivery, and enhance the user experience throughout the credit union.**What you’ll do:*** Configure and maintain the ServiceNow platform, including creating and maintaining modules, workflows, business rules, UI actions, and data policies. Create and maintain ServiceNow catalog items and request forms.* Configure and maintain the ServiceNow platform, including creating and maintaining modules, workflows, business rules, UI actions, and data policies. Create and maintain ServiceNow catalog items and request forms.* Monitor system performance, identify bottlenecks, and implement corrective actions to optimize the performance of the ServiceNow platform.* Diagnose and resolve system issues, user inquiries, and performance problems in a timely and efficient manner. Collaborate with development teams to identify and implement longterm solutions to recurring issues.* Ensure the security and compliance of the ServiceNow platform by managing user access roles, permissions, and maintaining security practices in line with organizational policies. Conduct regular audits and ensure the platform complies with organizational and legal standards. Implement best practices for data security, backup procedures, and disaster recovery processes.* Participate in the design and execution of new projects, ensuring seamless integration with existing systems and processes. Work closely with business units throughout the organization to ensure that ServiceNow meets the organization’s needs at all levels.* Develop and maintain reports and dashboards to provide insights into service performance, trends, and business metrics. Collect and analyze system usage data to drive improvements and operational efficiencies.* Provide training and support to end-users and stakeholders to ensure the effective use of the ServiceNow platform.* Develop and maintain comprehensive user documentation for configurations, processes, knowledge base articles, training materials, and release notes.**What you’ll bring:*** Five years to eight years of similar or related experience, including preparatory experience.* Experience in administering and configuring ServiceNow.* Bachelor’s Degree in Computer Science, Information Technology, or related field of study.* ServiceNow Certified System Administrator (CSA) is preferred.* Working knowledge of ServiceNow modules (ITSM, SPM, HAM, SAM) and platform components (CMDB, Service Catalog, workflows).* Strong analytical and critical thinking skills with proactive approach to troubleshooting, anticipating challenges, and implementing preventive solutions.* Empathetic listener who translates user concerns into creative technical solutions aligned with business goals and system efficiency.**What you’ll get:*** All Employees: weekly pay and retirement savings options.* Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.* To see a full list of our benefit offerings, check out this !**Careers@lmcu.org****.**If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316.Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one.As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities.You’ll love working here at Lake Michigan Credit Union! #J-18808-Ljbffr
Grand Rapids, MItime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
REQ-2026-6273Primary Location: Grand Rapids, MIEmployee Status: Full-TimeWorkplace Type: Hybrid**Who we are:**At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.**About this position:**The ServiceNow Administrator role is responsible for managing, configuring, and maintaining the ServiceNow platform. This role will work closely with key stakeholders to ensure that the ServiceNow applications meet the organization’s needs, improve service delivery, and enhance the user experience throughout the credit union.**What you’ll do:*** Configure and maintain the ServiceNow platform, including creating and maintaining modules, workflows, business rules, UI actions, and data policies. Create and maintain ServiceNow catalog items and request forms.* Configure and maintain the ServiceNow platform, including creating and maintaining modules, workflows, business rules, UI actions, and data policies. Create and maintain ServiceNow catalog items and request forms.* Monitor system performance, identify bottlenecks, and implement corrective actions to optimize the performance of the ServiceNow platform.* Diagnose and resolve system issues, user inquiries, and performance problems in a timely and efficient manner. Collaborate with development teams to identify and implement longterm solutions to recurring issues.* Ensure the security and compliance of the ServiceNow platform by managing user access roles, permissions, and maintaining security practices in line with organizational policies. Conduct regular audits and ensure the platform complies with organizational and legal standards. Implement best practices for data security, backup procedures, and disaster recovery processes.* Participate in the design and execution of new projects, ensuring seamless integration with existing systems and processes. Work closely with business units throughout the organization to ensure that ServiceNow meets the organization’s needs at all levels.* Develop and maintain reports and dashboards to provide insights into service performance, trends, and business metrics. Collect and analyze system usage data to drive improvements and operational efficiencies.* Provide training and support to end-users and stakeholders to ensure the effective use of the ServiceNow platform.* Develop and maintain comprehensive user documentation for configurations, processes, knowledge base articles, training materials, and release notes.**What you’ll bring:*** Five years to eight years of similar or related experience, including preparatory experience.* Experience in administering and configuring ServiceNow.* Bachelor’s Degree in Computer Science, Information Technology, or related field of study.* ServiceNow Certified System Administrator (CSA) is preferred.* Working knowledge of ServiceNow modules (ITSM, SPM, HAM, SAM) and platform components (CMDB, Service Catalog, workflows).* Strong analytical and critical thinking skills with proactive approach to troubleshooting, anticipating challenges, and implementing preventive solutions.* Empathetic listener who translates user concerns into creative technical solutions aligned with business goals and system efficiency.**What you’ll get:*** All Employees: weekly pay and retirement savings options.* Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.* To see a full list of our benefit offerings, check out this !**Careers@lmcu.org****.**If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316.Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one.As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities.You’ll love working here at Lake Michigan Credit Union! #J-18808-Ljbffr