Apex Systems
Technology Support Specialist - Appleton
Apex Systems, Appleton, Wisconsin, United States, 54914
Join to apply for the
Technology Support Specialist - Appleton
role at
Apex Systems
5 days ago Be among the first 25 applicants
Our great client in Appleton, WI has an immediate opening for a Technology Success Consultant. This is a 6‑month contract‑to‑hire opportunity. If you are interested please apply with résumé to
[email protected] .
Job#: 3013894
Responsibilities
Providing Level 1 and Level 2 support as needed; Level 3 issues will be escalated
Managing proprietary software changes and the introduction of new and highly complex technologies
Full desktop support including diagnosing desktop and support systems issues, re‑imaging computers, password assistance, screen shares, error codes, updates, etc.
Resolving all field computer‑associated problems
Leveraging a ticketing system to manage workflow
Working occasionally with vendors; tracking service agreements
Maintaining appropriate inventory to get new users up and running in short order
Basic Qualifications
2 years of Level 1 Help Desk experience
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or sponsorship
Preferred Qualifications
An associate’s (two‑year) degree in Computer Science or a related field, or an equivalent combination of education and experience
2+ years of Level 1 and 2 Help Desk experience
Demonstrated success troubleshooting PC‑related problems in a Windows environment
Strong technical knowledge of computers, networks, systems and the Internet, including the ability to: Answer basic troubleshooting questions for desktop computers/laptops
Support and maintain a LAN/server
Install system changes
Provide sign‑on maintenance/assistance
Set‑up and maintain networked computers
Order network office computers and track maintenance agreements
Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment
Experience working with vendors preferred
Ability to travel locally to the corporate and district offices
Core Competencies
Self‑starter able to work independently, be resource‑ful and problem‑solve without direct day‑to‑day supervision
Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues
Strong written and verbal communication skills
The ability to balance multiple priorities; strong demand‑management skills
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
EEO Employer Apex Systems is an equal‑opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for search or application, please contact our Employee Services Department at
[email protected]
or 844‑463‑6178.
Apex Systems is a world‑class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated’s Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers an HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Referrals increase your chances of interviewing at Apex Systems by 2x.
Get notified about new Technology Support Specialist jobs in
Appleton, WI .
#J-18808-Ljbffr
Technology Support Specialist - Appleton
role at
Apex Systems
5 days ago Be among the first 25 applicants
Our great client in Appleton, WI has an immediate opening for a Technology Success Consultant. This is a 6‑month contract‑to‑hire opportunity. If you are interested please apply with résumé to
[email protected] .
Job#: 3013894
Responsibilities
Providing Level 1 and Level 2 support as needed; Level 3 issues will be escalated
Managing proprietary software changes and the introduction of new and highly complex technologies
Full desktop support including diagnosing desktop and support systems issues, re‑imaging computers, password assistance, screen shares, error codes, updates, etc.
Resolving all field computer‑associated problems
Leveraging a ticketing system to manage workflow
Working occasionally with vendors; tracking service agreements
Maintaining appropriate inventory to get new users up and running in short order
Basic Qualifications
2 years of Level 1 Help Desk experience
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or sponsorship
Preferred Qualifications
An associate’s (two‑year) degree in Computer Science or a related field, or an equivalent combination of education and experience
2+ years of Level 1 and 2 Help Desk experience
Demonstrated success troubleshooting PC‑related problems in a Windows environment
Strong technical knowledge of computers, networks, systems and the Internet, including the ability to: Answer basic troubleshooting questions for desktop computers/laptops
Support and maintain a LAN/server
Install system changes
Provide sign‑on maintenance/assistance
Set‑up and maintain networked computers
Order network office computers and track maintenance agreements
Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment
Experience working with vendors preferred
Ability to travel locally to the corporate and district offices
Core Competencies
Self‑starter able to work independently, be resource‑ful and problem‑solve without direct day‑to‑day supervision
Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues
Strong written and verbal communication skills
The ability to balance multiple priorities; strong demand‑management skills
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
EEO Employer Apex Systems is an equal‑opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for search or application, please contact our Employee Services Department at
[email protected]
or 844‑463‑6178.
Apex Systems is a world‑class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated’s Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers an HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Referrals increase your chances of interviewing at Apex Systems by 2x.
Get notified about new Technology Support Specialist jobs in
Appleton, WI .
#J-18808-Ljbffr