SMB IT Solutions
An IT support company in Georgia is seeking a Senior / Level 2 Helpdesk Technician. This role involves resolving escalated support requests, delivering exceptional client experiences, and collaborating with the Service Desk Manager. Candidates should have a minimum of 3 years in Tier II support and solid knowledge of Microsoft 365. The position offers a salary range of $50,000 - $65,000 and various benefits including 401(k) matching and health insurance. Teamwork, project assistance, and problem-solving skills are essential.
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