State Bank of Southern Utah
Central Operations Representative
State Bank of Southern Utah, Cedar City, Utah, United States, 84721
Cedar Main Branch, 377 N Main, Cedar City, UT 84721, USA
The Central Operations Representative will work with other departments and the Customer Care Center in providing unified Customer Service to our customers. In Central Operations you will assist with the completion and processing of Proof, Wire Transfers, ACH, and other operational duties. You will provide great customer service via the phone, in person, and through electronic communication mainly to fellow employees but also with customers. The Central Operations Representative will also complete a list of daily tasks that are vital to the operation of the bank. This position is fully in‑person at our Cedar Main branch and is NOT a remote work opportunity. Hours are Monday-Friday 8am‑5pm.
At State Bank of Southern Utah, our core values define who we aspire to be each and every day. These values hold us accountable to each other and help us be the best version of ourselves. We look for candidates who find connection with our core values:
Make a Difference : We are actively engaged. We genuinely care. We are knowledgeable and find solutions.
Relationships Matter : We are committed to each other and our customers. We seek to understand, connect, and collaborate.
Live with Integrity : We are trusted to do the right thing. We take responsibility for our individual roles and actions.
Love What We Do : We are passionate and show up with enthusiasm. We are driven and continually look to improve.
Share Positivity : We lift each other. We interact with a positive and optimistic attitude.
Apply at State Bank of Southern Utah and be part of a team that lives by these values every day!
Handle customer service inquiries and problems via phone, email or in person
Cross train in areas of ACH, Wires, Proof, and other key operational duties
Responsible for various reports that will assist in loss mitigation
SSI verification
Proof review and fraud detection
Sorting, folding, and sending daily branch letters
Placing of stop payments on checks
Balancing different departments books at the end of the day
Manage daily, weekly and monthly tasks on a rotating basis
Research and resolve issues pertaining to customers accounts
Assist with special projects related to back office operations, such as document shredding and mail distribution
Closely adhere to the Bank’s Information Security policies and procedures
Assist with other duties as assigned
Minimum Qualifications
High School Graduate or (GED)
Must pass a credit & background check
Must be at least 18 years of age
Preferred Qualifications
Experience working in a financial institution
Bookkeeping or accounting experience
Skills
Ability to be discreet with employee and customer information
Knowledge of bank products and services
Strong problem-solving skills
Excellent organizational and time management skills
Ability to work independently and as part of a team
Proficient with using Microsoft Excel, Word, and basic computer functions
Strong verbal and written communication skills
Benefits and Programs
Medical Insurance & HSA
Basic Life, AD&D and Long-term disability insurance
Supplemental life and AD&D options available
401K with employer match
Annual Incentive Program
Paid Time Off (PTO) accrual every pay period
Up to 12 paid holidays per year
Employee recognition program
Monthly wellness activities
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The Central Operations Representative will work with other departments and the Customer Care Center in providing unified Customer Service to our customers. In Central Operations you will assist with the completion and processing of Proof, Wire Transfers, ACH, and other operational duties. You will provide great customer service via the phone, in person, and through electronic communication mainly to fellow employees but also with customers. The Central Operations Representative will also complete a list of daily tasks that are vital to the operation of the bank. This position is fully in‑person at our Cedar Main branch and is NOT a remote work opportunity. Hours are Monday-Friday 8am‑5pm.
At State Bank of Southern Utah, our core values define who we aspire to be each and every day. These values hold us accountable to each other and help us be the best version of ourselves. We look for candidates who find connection with our core values:
Make a Difference : We are actively engaged. We genuinely care. We are knowledgeable and find solutions.
Relationships Matter : We are committed to each other and our customers. We seek to understand, connect, and collaborate.
Live with Integrity : We are trusted to do the right thing. We take responsibility for our individual roles and actions.
Love What We Do : We are passionate and show up with enthusiasm. We are driven and continually look to improve.
Share Positivity : We lift each other. We interact with a positive and optimistic attitude.
Apply at State Bank of Southern Utah and be part of a team that lives by these values every day!
Handle customer service inquiries and problems via phone, email or in person
Cross train in areas of ACH, Wires, Proof, and other key operational duties
Responsible for various reports that will assist in loss mitigation
SSI verification
Proof review and fraud detection
Sorting, folding, and sending daily branch letters
Placing of stop payments on checks
Balancing different departments books at the end of the day
Manage daily, weekly and monthly tasks on a rotating basis
Research and resolve issues pertaining to customers accounts
Assist with special projects related to back office operations, such as document shredding and mail distribution
Closely adhere to the Bank’s Information Security policies and procedures
Assist with other duties as assigned
Minimum Qualifications
High School Graduate or (GED)
Must pass a credit & background check
Must be at least 18 years of age
Preferred Qualifications
Experience working in a financial institution
Bookkeeping or accounting experience
Skills
Ability to be discreet with employee and customer information
Knowledge of bank products and services
Strong problem-solving skills
Excellent organizational and time management skills
Ability to work independently and as part of a team
Proficient with using Microsoft Excel, Word, and basic computer functions
Strong verbal and written communication skills
Benefits and Programs
Medical Insurance & HSA
Basic Life, AD&D and Long-term disability insurance
Supplemental life and AD&D options available
401K with employer match
Annual Incentive Program
Paid Time Off (PTO) accrual every pay period
Up to 12 paid holidays per year
Employee recognition program
Monthly wellness activities
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr