Children's Hospital of Philadelphia
Patient Service Representative - King of Prussia Urgent Care
Children's Hospital of Philadelphia, King Of Prussia, Pennsylvania, United States, 19406
SHIFT: Day (United States of America)
Seeking Breakthrough Makers
Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care and your career.
CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non‑discriminatory means.
A Brief Overview The Patient Services Representative is responsible for greeting patients and families, collecting & entering demographic and insurance information, collecting payments associated with services rendered and reconciling daily services. In addition, other duties necessary to facilitate efficient and timely services to patients and their families, such as scheduling appointments, answering phones, and obtaining appropriate insurance referrals and authorizations as needed per insurance guidelines. Responsibilities may include working with medical records, following HIPAA regulations. Other duties and administrative support and projects as required.
Location:
CHOP Pediatric Urgent Care, King of Prussia
Address:
550 S Goddard Blvd North Entrance, King of Prussia, PA 19406
Work Schedule:
Full‑Time
Monday - Friday:
1:30PM - 8:30PM
Rotating Weekends:
9:30AM - 8:30PM
What you will do
Provide welcoming, prompt and respectful customer service which includes scheduling appointments, informing of delays, addressing family complaints and escalating as necessary.
Perform EPIC functions such as check‑in, check‑out, enter demographic and insurance information while ensuring accuracy, run daily eligibility verifications.
Reconcile daily services to include collection and processing of payments received, reimbursements, create and/or obtain insurance referrals and authorizations needed.
Answer phones promptly with minimal downtime between calls, accurately verify and document contact information and messages, provide appropriate information to callers as warranted. Communicate in a courteous, caring manner to all customers as needed. Check voicemails.
Call Management: screen callers' reasons for call by using the high‑priority list and critical thinking skills to prioritize calls to be triaged: back‑line to nurse, high‑priority in queue, or regular queue. Triage and document CHOP home‑care calls. Contact on‑call providers directly for calls from those requesting to speak to them, such as E.D.'s, home‑care nurses, other physicians, and parents. Assist in distributing calls to on‑call providers when volume/staffing warrants it. Seek resources to assist in decision making to ensure safe, high‑quality telephone triage and customer service as needed.
Communicate and provide essential information updates during shifts such as changes in on‑call providers and signing out by offices. Communicate concerns and ideas for improvement to the Nursing Supervisor/Manager as needed.
Perform administrative tasks such as sorting and delivering mail, faxes, medical records and other correspondence, photocopying, and faxing documents.
Participate in team huddles and meetings.
Daily maintenance of patient records and provider templates and daily schedules while following HIPAA guidelines.
Periodic rounding to inform patients of delays.
Work necessary billing workqueues, EPIC pools and various other reports.
If located in an area where 24/7 coverage is needed, will need to rotate shifts.
ED/Admissions specific tasks as assigned include: SART paperwork processing, Nurse Call communications, Trauma B‑line and arrivals.
Education Qualifications
High School Diploma / GED Required
Experience Qualifications
At least one (1) year patient services representative experience in a role that consisted of health care, registration, physician billing, medical records, medical office work and relatable customer service. Preferred.
Skills and Abilities
Good verbal and written communication skills. Good interpersonal skills. Ability to maintain confidentiality and professionalism.
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient‑facing responsibilities must receive an annual influenza vaccine. Learn more.
EEO / VEVRAA Federal Contractor | Tobacco Statement
SALARY RANGE: $20.55 - $25.69 Hourly
Salary ranges are shown for full‑time jobs. If you're working part‑time, your pay will be adjusted accordingly.
-------------------
At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP’s Compensation and Benefits.
#J-18808-Ljbffr
Seeking Breakthrough Makers
Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care and your career.
CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non‑discriminatory means.
A Brief Overview The Patient Services Representative is responsible for greeting patients and families, collecting & entering demographic and insurance information, collecting payments associated with services rendered and reconciling daily services. In addition, other duties necessary to facilitate efficient and timely services to patients and their families, such as scheduling appointments, answering phones, and obtaining appropriate insurance referrals and authorizations as needed per insurance guidelines. Responsibilities may include working with medical records, following HIPAA regulations. Other duties and administrative support and projects as required.
Location:
CHOP Pediatric Urgent Care, King of Prussia
Address:
550 S Goddard Blvd North Entrance, King of Prussia, PA 19406
Work Schedule:
Full‑Time
Monday - Friday:
1:30PM - 8:30PM
Rotating Weekends:
9:30AM - 8:30PM
What you will do
Provide welcoming, prompt and respectful customer service which includes scheduling appointments, informing of delays, addressing family complaints and escalating as necessary.
Perform EPIC functions such as check‑in, check‑out, enter demographic and insurance information while ensuring accuracy, run daily eligibility verifications.
Reconcile daily services to include collection and processing of payments received, reimbursements, create and/or obtain insurance referrals and authorizations needed.
Answer phones promptly with minimal downtime between calls, accurately verify and document contact information and messages, provide appropriate information to callers as warranted. Communicate in a courteous, caring manner to all customers as needed. Check voicemails.
Call Management: screen callers' reasons for call by using the high‑priority list and critical thinking skills to prioritize calls to be triaged: back‑line to nurse, high‑priority in queue, or regular queue. Triage and document CHOP home‑care calls. Contact on‑call providers directly for calls from those requesting to speak to them, such as E.D.'s, home‑care nurses, other physicians, and parents. Assist in distributing calls to on‑call providers when volume/staffing warrants it. Seek resources to assist in decision making to ensure safe, high‑quality telephone triage and customer service as needed.
Communicate and provide essential information updates during shifts such as changes in on‑call providers and signing out by offices. Communicate concerns and ideas for improvement to the Nursing Supervisor/Manager as needed.
Perform administrative tasks such as sorting and delivering mail, faxes, medical records and other correspondence, photocopying, and faxing documents.
Participate in team huddles and meetings.
Daily maintenance of patient records and provider templates and daily schedules while following HIPAA guidelines.
Periodic rounding to inform patients of delays.
Work necessary billing workqueues, EPIC pools and various other reports.
If located in an area where 24/7 coverage is needed, will need to rotate shifts.
ED/Admissions specific tasks as assigned include: SART paperwork processing, Nurse Call communications, Trauma B‑line and arrivals.
Education Qualifications
High School Diploma / GED Required
Experience Qualifications
At least one (1) year patient services representative experience in a role that consisted of health care, registration, physician billing, medical records, medical office work and relatable customer service. Preferred.
Skills and Abilities
Good verbal and written communication skills. Good interpersonal skills. Ability to maintain confidentiality and professionalism.
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient‑facing responsibilities must receive an annual influenza vaccine. Learn more.
EEO / VEVRAA Federal Contractor | Tobacco Statement
SALARY RANGE: $20.55 - $25.69 Hourly
Salary ranges are shown for full‑time jobs. If you're working part‑time, your pay will be adjusted accordingly.
-------------------
At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP’s Compensation and Benefits.
#J-18808-Ljbffr