MK Aesthetics
Clinic Care Coordinator (Full Time; $20/hour + full benefits)
1 day ago Be among the first 25 applicants
Compensation/Benefits:
Starting at $20/hour + medical, dental, and vision, 401k, PTO and paid holidays, service and skincare discounts and perks
About MK Aesthetics At MK Aesthetics, our mission is to empower both men and women to feel confident in their skin at any age. We aim to be a premier med-spa and wellness clinic, known for our exceptional team of providers, top-tier customer service, and results-driven treatments.
We live by our core values:
Be a Team Player
Desire to Grow
Act with Integrity
Go Above and Beyond for Our Customers
Be All In
If you’re passionate about helping people feel beautiful inside and out and want to grow with a supportive, high-performing team, we’d love to meet you.
Job Summary The Client Care Coordinator is the first and last impression clients see when they visit the Practice. Serves as primary front desk administrator responsible for checking in, checking out, gathering pertinent client information, scheduling clients, accept payments, manage the Practice schedule along with answering phone calls and texts. The Client Care Coordinator supports the team in providing a consistent client experience. Demonstrates sensitivity to client’s needs and requirements and must always present professional decorum.
Key Responsibilities Summary
Support the client experience
Enhance service and retail sales
Coordinate team collaboration
Key Responsibilities
Greet clients with VIP hospitality when they arrive and throughout the entirety of their visit
Guide client calls to effectively book consultations, schedule appointments and procedures
Responsible for client check-in, greeting each client in a pleasant and professional manner
Enters all new client demographic information into the computer
Checks out clients at conclusion of visit and reviews fee sheets to validate chargesEnsures clients understand their condition and treatment; provides any special instructions to clients upon leaving
Places telephone calls to no-show appointments; reschedules as needed
Champion Alle, Aspire and other vendor rewards and rebates
Answers telephone calls promptly
Answer questions and address any concerns
Make appointments on an as‑able basis.
Inspects MK Aesthetics for neatness and ensures it meets expectations
Responsible for Opening and Closing procedures of practice
Assists other Service Providers as needed
Backs up check‑out and other staff members as needed
Assists with tracking, monitoring, ordering, inventory levels
Packaging and shipping online orders
Assists with marketing and event efforts as needed
Contribute to our social media marketing strategy
Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Success Metrics
Patient satisfaction ratings for the front office area
Tracking Referrals and New Clients
Alle and Aspire rewards in balance
Client rebooking and retail sales
Required Skills and Abilities
Excellent customer service skills with outstanding phone, written and verbal communication skills
Excellent sales skills with the ability to upsell by adding value for clients
Positive and upbeat personality
Professional and mature demeanor with presentable appearance
Well‑rounded and able to quickly learn practice operations, social media and other applicable duties.
Follow all verbal and written processes and procedures written by MK Aesthetics
Proficient with technology – e.g. M365, Canva, Social Media, etc.
Ability to set the tone for the practice with optimal professionalism and grace
A quick learner with problem‑solving and critical thinking skills - someone who takes the initiative to figure out what needs to be done through creativity and flexibility
Customer‑service oriented with ability to quickly establish rapport with clients
Has an aptitude for or ability to quickly master communication around aesthetic procedures
Superior organizational skills, follow‑through skills and attention to detail
Able to anticipate needs and think ahead
Ability to work as a team member
Able to manage multiple tasks simultaneously
Treats clients and co‑workers with respect
Familiarity with medical treatments, services, and products being sold MK Aesthetics
Maintain strict compliance with State, Federal, and other regulations including OSHA, State Medical Board, HIPAA, and other Human Resource Policies
Education and Experience
High school diploma or equivalent required.
One or more years’ experience at a medical spa office in a similar position preferred
Schedule and Availability
Full time schedule 36+ hours per week.
Flexible availability with mix of opening and closing shifts and some Saturdays required
Physical Requirements
Prolonged periods of sitting and/or standing.
Ability to lift 15 pounds.
Why Join MK Aesthetics
Be part of a mission-driven team that truly makes a difference in people’s lives
Work alongside providers and colleagues who value collaboration and excellence
Enjoy opportunities for continuing education, growth, and career advancement
Have fun while delivering world‑class client experiences
Ready to Apply? If you’re excited about our mission and feel aligned with our values, we invite you to apply today! Please email your resume and 2 minute or less video introduction (what excites you about MK, why you would be a good fit, your passion for the aesthetics and wellness industries, and your social handles) to hello@mkaesthetic.com.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Medical Practices
#J-18808-Ljbffr
Compensation/Benefits:
Starting at $20/hour + medical, dental, and vision, 401k, PTO and paid holidays, service and skincare discounts and perks
About MK Aesthetics At MK Aesthetics, our mission is to empower both men and women to feel confident in their skin at any age. We aim to be a premier med-spa and wellness clinic, known for our exceptional team of providers, top-tier customer service, and results-driven treatments.
We live by our core values:
Be a Team Player
Desire to Grow
Act with Integrity
Go Above and Beyond for Our Customers
Be All In
If you’re passionate about helping people feel beautiful inside and out and want to grow with a supportive, high-performing team, we’d love to meet you.
Job Summary The Client Care Coordinator is the first and last impression clients see when they visit the Practice. Serves as primary front desk administrator responsible for checking in, checking out, gathering pertinent client information, scheduling clients, accept payments, manage the Practice schedule along with answering phone calls and texts. The Client Care Coordinator supports the team in providing a consistent client experience. Demonstrates sensitivity to client’s needs and requirements and must always present professional decorum.
Key Responsibilities Summary
Support the client experience
Enhance service and retail sales
Coordinate team collaboration
Key Responsibilities
Greet clients with VIP hospitality when they arrive and throughout the entirety of their visit
Guide client calls to effectively book consultations, schedule appointments and procedures
Responsible for client check-in, greeting each client in a pleasant and professional manner
Enters all new client demographic information into the computer
Checks out clients at conclusion of visit and reviews fee sheets to validate chargesEnsures clients understand their condition and treatment; provides any special instructions to clients upon leaving
Places telephone calls to no-show appointments; reschedules as needed
Champion Alle, Aspire and other vendor rewards and rebates
Answers telephone calls promptly
Answer questions and address any concerns
Make appointments on an as‑able basis.
Inspects MK Aesthetics for neatness and ensures it meets expectations
Responsible for Opening and Closing procedures of practice
Assists other Service Providers as needed
Backs up check‑out and other staff members as needed
Assists with tracking, monitoring, ordering, inventory levels
Packaging and shipping online orders
Assists with marketing and event efforts as needed
Contribute to our social media marketing strategy
Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Success Metrics
Patient satisfaction ratings for the front office area
Tracking Referrals and New Clients
Alle and Aspire rewards in balance
Client rebooking and retail sales
Required Skills and Abilities
Excellent customer service skills with outstanding phone, written and verbal communication skills
Excellent sales skills with the ability to upsell by adding value for clients
Positive and upbeat personality
Professional and mature demeanor with presentable appearance
Well‑rounded and able to quickly learn practice operations, social media and other applicable duties.
Follow all verbal and written processes and procedures written by MK Aesthetics
Proficient with technology – e.g. M365, Canva, Social Media, etc.
Ability to set the tone for the practice with optimal professionalism and grace
A quick learner with problem‑solving and critical thinking skills - someone who takes the initiative to figure out what needs to be done through creativity and flexibility
Customer‑service oriented with ability to quickly establish rapport with clients
Has an aptitude for or ability to quickly master communication around aesthetic procedures
Superior organizational skills, follow‑through skills and attention to detail
Able to anticipate needs and think ahead
Ability to work as a team member
Able to manage multiple tasks simultaneously
Treats clients and co‑workers with respect
Familiarity with medical treatments, services, and products being sold MK Aesthetics
Maintain strict compliance with State, Federal, and other regulations including OSHA, State Medical Board, HIPAA, and other Human Resource Policies
Education and Experience
High school diploma or equivalent required.
One or more years’ experience at a medical spa office in a similar position preferred
Schedule and Availability
Full time schedule 36+ hours per week.
Flexible availability with mix of opening and closing shifts and some Saturdays required
Physical Requirements
Prolonged periods of sitting and/or standing.
Ability to lift 15 pounds.
Why Join MK Aesthetics
Be part of a mission-driven team that truly makes a difference in people’s lives
Work alongside providers and colleagues who value collaboration and excellence
Enjoy opportunities for continuing education, growth, and career advancement
Have fun while delivering world‑class client experiences
Ready to Apply? If you’re excited about our mission and feel aligned with our values, we invite you to apply today! Please email your resume and 2 minute or less video introduction (what excites you about MK, why you would be a good fit, your passion for the aesthetics and wellness industries, and your social handles) to hello@mkaesthetic.com.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Medical Practices
#J-18808-Ljbffr