Baylor Scott & White Health
Patient Services Specialist
Baylor Scott & White Health, Woodway, Texas, United States, 76712
Patient Services Specialist
Baylor Scott & White Health
Working Conditions Orientation will be conducted remotely. Training will be conducted onsite.
Working Hours
Monday to Friday: 8:00 AM to 5:00 PM
Rotating Saturdays: 8:00 AM to 12:00 PM
Job Summary The Patient Services Specialist provides administrative support in a physician office, clinic or other operational area that assists patients to ensure high quality, patient-centered care. Duties include patient relations, check‑in and check‑out, scheduling, insurance verification and answering phones.
Essential Functions of the Role
Assist with patient duties including patient relations, check‑in or check‑out, scheduling, insurance verification, and answering phones. Arranges follow‑up visits and referral appointments.
Assist with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.
Accept payments for physician/clinic services according to established guidelines.
Post payments and enter charges into computer utilizing appropriate codes.
Generate daily payment reports and verify cash drawer against report.
Provide accurate patient, medical, financial or procedural information to patients or approved outside entities.
Discuss financial arrangements with patients if required.
Receive and direct phone calls. Assist patients and other visitors.
Respond to routine inquiries concerning practice services, hours of operation, etc.
Ensure any patient complaints are handled appropriately.
Assist with medical records duties as requested.
Key Success Factors
Good listening, interpersonal and communication (oral and written) skills, professional, pleasant and respectful telephone etiquette.
Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
Ability to promptly assess requests using electronic and paper resources and respond correctly to patient inquiries.
Ability to calm upset patients in a composed and professional demeanor.
Excellent data entry, numeric, typing and computer navigation skills, with attention to detail.
Comfortable working in a fast paced, constantly changing and stressful environment.
Benefits
Immediate eligibility for health and welfare benefits.
401(k) savings plan with dollar‑for‑dollar match up to 5%.
Tuition Reimbursement.
PTO accrual beginning Day 1.
Note: Benefits may vary based upon position type and/or level.
Qualifications
Education: H.S. Diploma/GED Equivalent.
Experience: Less than 1 Year of Experience.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industry Hospitals and Health Care
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Working Conditions Orientation will be conducted remotely. Training will be conducted onsite.
Working Hours
Monday to Friday: 8:00 AM to 5:00 PM
Rotating Saturdays: 8:00 AM to 12:00 PM
Job Summary The Patient Services Specialist provides administrative support in a physician office, clinic or other operational area that assists patients to ensure high quality, patient-centered care. Duties include patient relations, check‑in and check‑out, scheduling, insurance verification and answering phones.
Essential Functions of the Role
Assist with patient duties including patient relations, check‑in or check‑out, scheduling, insurance verification, and answering phones. Arranges follow‑up visits and referral appointments.
Assist with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.
Accept payments for physician/clinic services according to established guidelines.
Post payments and enter charges into computer utilizing appropriate codes.
Generate daily payment reports and verify cash drawer against report.
Provide accurate patient, medical, financial or procedural information to patients or approved outside entities.
Discuss financial arrangements with patients if required.
Receive and direct phone calls. Assist patients and other visitors.
Respond to routine inquiries concerning practice services, hours of operation, etc.
Ensure any patient complaints are handled appropriately.
Assist with medical records duties as requested.
Key Success Factors
Good listening, interpersonal and communication (oral and written) skills, professional, pleasant and respectful telephone etiquette.
Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
Ability to promptly assess requests using electronic and paper resources and respond correctly to patient inquiries.
Ability to calm upset patients in a composed and professional demeanor.
Excellent data entry, numeric, typing and computer navigation skills, with attention to detail.
Comfortable working in a fast paced, constantly changing and stressful environment.
Benefits
Immediate eligibility for health and welfare benefits.
401(k) savings plan with dollar‑for‑dollar match up to 5%.
Tuition Reimbursement.
PTO accrual beginning Day 1.
Note: Benefits may vary based upon position type and/or level.
Qualifications
Education: H.S. Diploma/GED Equivalent.
Experience: Less than 1 Year of Experience.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industry Hospitals and Health Care
#J-18808-Ljbffr