LensCrafters
Lead EyeCare Advisor
Full‑time position at LensCrafters, Columbus, OH.
LensCrafters is part of EssilorLuxottica, a global leader in design, manufacturing and distribution of world‑class vision care products. We combine state‑of‑the‑art technology with a personal approach to eye care to deliver the LensCrafters Experience.
General Function The Lead EyeCare Advisor creates exceptional value for our customers by delivering the LensCrafters Experience, ensuring all patients receive the highest quality optometric care, managing key steps, integrating the Brand Story and linking the doctor and retail functions.
Major Duties & Responsibilities
Greets customers promptly upon arrival.
Answers phone calls in a friendly and courteous manner.
Explains all required paperwork, tests, products and services, as well as the appropriate time frame.
Reviews prescriptions and patient information carefully; identifies special needs and consults with Optician, Managing Doctor or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and acts quickly for resolution.
Strives to achieve "Exceptional Results" on LensCrafters’ annual CEI/Functional Skills that align with brand priorities.
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
Places contact lens orders, processes shipments and properly submits invoices for payment.
Operates the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to detail.
Accurately operates the POS system, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
Explains to customers "One Hour" processing and expected delivery times.
Takes pride in the appearance of the store and ensures visual displays are in accordance with company guidelines.
Maintains a safe working environment for all associates and patients.
Responds quickly to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials.
Retail
Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
Assists the customer in selecting frames and lenses that are best suited to their vision, lifestyle and budget.
Takes time to help customers and answer questions, giving them a better understanding of available options.
Doctor’s Office
Performs all pre‑examination testing with accuracy and attention to detail.
Utilizes clinical and product knowledge to provide coaching and guidance to patients on the care and handling of contact lenses.
Maintains and disinfects contact lens inventory; provides clinical support to the optometrist as needed.
Basic Qualifications
High School graduate or equivalent.
1 year of experience.
Customer service skills (internal and external).
Knowledge of current fashion trends.
Leadership skills.
Problem‑solving ability.
Familiarity with cash register, computers and calculators.
Organization and sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.
Strong interpersonal skills.
Preferred Qualifications
Previous experience in customer service, retail and/or optical.
Benefits & Compensation Pay Range: - 39.05
Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package.
EEO Statement EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 (be sure to provide your name, job ID number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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LensCrafters is part of EssilorLuxottica, a global leader in design, manufacturing and distribution of world‑class vision care products. We combine state‑of‑the‑art technology with a personal approach to eye care to deliver the LensCrafters Experience.
General Function The Lead EyeCare Advisor creates exceptional value for our customers by delivering the LensCrafters Experience, ensuring all patients receive the highest quality optometric care, managing key steps, integrating the Brand Story and linking the doctor and retail functions.
Major Duties & Responsibilities
Greets customers promptly upon arrival.
Answers phone calls in a friendly and courteous manner.
Explains all required paperwork, tests, products and services, as well as the appropriate time frame.
Reviews prescriptions and patient information carefully; identifies special needs and consults with Optician, Managing Doctor or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and acts quickly for resolution.
Strives to achieve "Exceptional Results" on LensCrafters’ annual CEI/Functional Skills that align with brand priorities.
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
Places contact lens orders, processes shipments and properly submits invoices for payment.
Operates the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to detail.
Accurately operates the POS system, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
Explains to customers "One Hour" processing and expected delivery times.
Takes pride in the appearance of the store and ensures visual displays are in accordance with company guidelines.
Maintains a safe working environment for all associates and patients.
Responds quickly to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials.
Retail
Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
Assists the customer in selecting frames and lenses that are best suited to their vision, lifestyle and budget.
Takes time to help customers and answer questions, giving them a better understanding of available options.
Doctor’s Office
Performs all pre‑examination testing with accuracy and attention to detail.
Utilizes clinical and product knowledge to provide coaching and guidance to patients on the care and handling of contact lenses.
Maintains and disinfects contact lens inventory; provides clinical support to the optometrist as needed.
Basic Qualifications
High School graduate or equivalent.
1 year of experience.
Customer service skills (internal and external).
Knowledge of current fashion trends.
Leadership skills.
Problem‑solving ability.
Familiarity with cash register, computers and calculators.
Organization and sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.
Strong interpersonal skills.
Preferred Qualifications
Previous experience in customer service, retail and/or optical.
Benefits & Compensation Pay Range: - 39.05
Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package.
EEO Statement EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 (be sure to provide your name, job ID number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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