Jobs via Dice
Conference Room Engineer
Dexian has an immediate opportunity for a Conference Room Engineer to support Tier 2/3 video‑conferencing equipment and provide ongoing technical support to our premier aerospace client. The role resolves issues related to in‑room technology, audio‑visual and video‑conferencing (AV/VC) equipment failure, physical malfunction and software configuration, and conducts root‑cause analyses to improve processes and trend recurring issues.
Responsibilities
Provide on‑site broadcast and event support for client event structures.
Act as the primary user‑facing point of contact for all VC‑related issues.
Deliver strong client‑level support to users, de‑escalating technical failures.
Perform break‑fix tasks (user‑reported incidents) within target SLA response windows.
Maintain and repair all VC gear to keep 99% uptime and resolve primary issues.
Maintain accurate tagging and data entry for all tasks, projects, and requests performed.
Build strong cross‑functional partnerships with Helpdesk, Facilities, Events, Executive Support, and client leadership staff (EAs).
Provide white‑glove VC technical support for C‑suite and high‑level management.
Offer VC‑focused support for high‑profile events.
Report network‑related call escalation issues for RCA.
Monitor local and global VC endpoints and related hardware actively.
Track inventory of on‑site supplies, consumables, and assets; maintain up‑to‑date knowledge of industry‑standard and proprietary hardware.
Collaborate with client engineering teams on equipment issues and additional requirements.
Requirements and Skills
5+ years of experience supporting audio‑video equipment and events in an IT enterprise environment.
Knowledge of Polycom, Cisco, Crestron, and other AV/VC hardware and signal flow.
Strong interpersonal, customer‑service, and conflict‑resolution skills.
Self‑motivated and accountable in a fast‑paced, independent environment.
Creative and methodological thinking regarding technical issues.
Willingness to learn and adapt to a dynamic client culture.
Ability to work independently or as part of a team.
Physical capability to lift, remove, and install large video displays and projectors, and perform heavy‑object handling and integration work.
Security Clearance This position requires an active Department of Defense Security Clearance at the TOP SECRET/SENSITIVE COMPARTMENTED INFORMATION (TS/SCI) level for consideration. Polygraph is desired and will be required for ongoing employment.
Location
On‑site support in Colorado Springs, CO.
Education
Associate’s degree required.
Desired certifications: Avixa CTS, CompTIA Security+ (IAT Level II certification required within 90 days of start date).
Compensation
Hourly rate: $37.00 – $48.00.
Benefits include generous time off, health, vision, and dental insurance, and 401(k) matching.
Additional Requirements
Pass a 10‑year background check, criminal history, drug screening, and fingerprinting.
Valid driver’s license/Real‑ID with a clean driving history.
Strong work ethic, organization, attention to detail, self‑starter with excellent time‑management, problem‑solving, and multitasking skills.
Minimum 1 year of customer‑service experience (call center, retail, or other customer‑facing role).
Demonstrated problem‑solving skills with ability to research, resolve, and complete tasks within set deadlines and schedules.
Capacity to process work quickly and accurately amid interruptions, changing timelines, and priorities on a regular basis.
Proficient with Microsoft Office Suite (Outlook, Excel, Word).
Working knowledge of app/database ticketing systems; ServiceNow knowledge is a plus.
Position may require dexterity and the ability to sit, stand, and walk extended distances.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
#J-18808-Ljbffr
Responsibilities
Provide on‑site broadcast and event support for client event structures.
Act as the primary user‑facing point of contact for all VC‑related issues.
Deliver strong client‑level support to users, de‑escalating technical failures.
Perform break‑fix tasks (user‑reported incidents) within target SLA response windows.
Maintain and repair all VC gear to keep 99% uptime and resolve primary issues.
Maintain accurate tagging and data entry for all tasks, projects, and requests performed.
Build strong cross‑functional partnerships with Helpdesk, Facilities, Events, Executive Support, and client leadership staff (EAs).
Provide white‑glove VC technical support for C‑suite and high‑level management.
Offer VC‑focused support for high‑profile events.
Report network‑related call escalation issues for RCA.
Monitor local and global VC endpoints and related hardware actively.
Track inventory of on‑site supplies, consumables, and assets; maintain up‑to‑date knowledge of industry‑standard and proprietary hardware.
Collaborate with client engineering teams on equipment issues and additional requirements.
Requirements and Skills
5+ years of experience supporting audio‑video equipment and events in an IT enterprise environment.
Knowledge of Polycom, Cisco, Crestron, and other AV/VC hardware and signal flow.
Strong interpersonal, customer‑service, and conflict‑resolution skills.
Self‑motivated and accountable in a fast‑paced, independent environment.
Creative and methodological thinking regarding technical issues.
Willingness to learn and adapt to a dynamic client culture.
Ability to work independently or as part of a team.
Physical capability to lift, remove, and install large video displays and projectors, and perform heavy‑object handling and integration work.
Security Clearance This position requires an active Department of Defense Security Clearance at the TOP SECRET/SENSITIVE COMPARTMENTED INFORMATION (TS/SCI) level for consideration. Polygraph is desired and will be required for ongoing employment.
Location
On‑site support in Colorado Springs, CO.
Education
Associate’s degree required.
Desired certifications: Avixa CTS, CompTIA Security+ (IAT Level II certification required within 90 days of start date).
Compensation
Hourly rate: $37.00 – $48.00.
Benefits include generous time off, health, vision, and dental insurance, and 401(k) matching.
Additional Requirements
Pass a 10‑year background check, criminal history, drug screening, and fingerprinting.
Valid driver’s license/Real‑ID with a clean driving history.
Strong work ethic, organization, attention to detail, self‑starter with excellent time‑management, problem‑solving, and multitasking skills.
Minimum 1 year of customer‑service experience (call center, retail, or other customer‑facing role).
Demonstrated problem‑solving skills with ability to research, resolve, and complete tasks within set deadlines and schedules.
Capacity to process work quickly and accurately amid interruptions, changing timelines, and priorities on a regular basis.
Proficient with Microsoft Office Suite (Outlook, Excel, Word).
Working knowledge of app/database ticketing systems; ServiceNow knowledge is a plus.
Position may require dexterity and the ability to sit, stand, and walk extended distances.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
#J-18808-Ljbffr