Jobs via Dice
Network Operations Center Help Desk Engineer
Jobs via Dice, Colorado Springs, Colorado, United States, 80509
Network Operations Center Help Desk Engineer
L3Harris Technologies is dedicated to recruiting and developing high‑performing talent that is passionate about what they do. Our employees are united by a shared dedication to our customers' mission and professional growth, creating an inclusive, engaging environment that empowers them and promotes work‑life success.
Job Title:
Sr. Associate Network/Helpdesk Engineer Job Code:
32552 Job Location:
Colorado Springs, CO Job Schedule:
7 nights on, 7 nights off (6 am‑6 pm, 6 pm‑6 am, 12 am‑12 pm, 12 pm‑12 am)
Job Description: L3Harris is currently searching for a Sr. Associate, Network Specialist, Information Assurance for our Colorado Springs, CO site. The Senior Network Specialist Engineer requires an active Top Secret Clearance with SCI eligibility. They will have a strong background in information assurance on government networks, monitoring network security with ACAS and other tools, and producing reports for senior leaders on overall security levels. The IA specialist will collaborate in planning, security, and engineering with network engineers, Windows system administrators, Linux administrators, and Trellix admins. They must be familiar with standard concepts, practices, and procedures for managing servers and virtual environments and be able to perform tasks with minimal supervision. A degree of creativity and latitude is required. The role falls directly under the Operation Center Manager but also takes direction from the two Operation Center Site Leads.
Essential Functions:
Serve as an ISSO for the two Operation Centers
Provide network support services for a Department of Defense (DoD) Senior Leader Network, exercising discretion and independent judgment to ensure corrective actions are captured and incidents resolved expediently
Develop, document, and present IS security education, awareness, and training activities for users and others, as appropriate
Manage multiple high‑visibility security projects, adapting to quick shifts in customer priorities while meeting all mission requirements
Familiarity with controlling, labeling, virus scanning, and appropriately transferring data (uploading/downloading) between information systems at varying classification levels
Perform and independently interpret findings of vulnerability scanning utilities such as:
ACAS (Tenable Nessus)
SCAP (STIG benchmark)
Collaborate with other engineers to:
Ensure security policies and settings are in place
Build standardized security documentation
Generate evidence of compliance once settings have been applied
Analyze software
Interpret security requirements
Plan effective control implementations
Function and navigate within eMASS
Contribute to development and ongoing improvement of industry best practices and standards within IA
Develop, maintain, and facilitate the appropriate closure of POA&Ms and assist the agency‑designated security PoC/ISSO with related remediation activities; perform vulnerability/risk assessment analyses to support Assessment & Authorization activities
Address network and connectivity issues instantaneously to support DoD Senior Leaders
Answer government cybersecurity and compliance requirement questions
Assist in creating and processing ATOs across multiple government customers
Provide high‑level Department of Defense reports to DoD Senior Leaders
Manage and coordinate RF equipment Authorized Service Interruptions (ASIs)
Update troubleshooting guide from lessons learned
Provide Tier I/II engineering support to subscriber aircraft on live missions and serve as a point of entry for any RF field support and/or corrective maintenance actions
Provide first‑level and, when possible, second‑level support for terrestrial network connectivity during high‑level DoD missions
Monitor systems to ensure efficient utilization and allocation of network and computer resources, maintaining satisfactory response to customers using the network
Monitor, maintain, and troubleshoot COMSEC/TRANSEC equipment and keying material issues
Required Qualifications:
Bachelor's Degree and minimum of 2 years of prior relevant experience, or a Graduate Degree and minimum of 0 years of prior related experience. In lieu of a degree, minimum of 4 years of prior related experience
Experience accrediting IT systems against U.S. Government standards including:
NIST SP 800‑53, CNSSI 1253
DISA STIGs
DOD RMF, ICD 503, or DIACAP
Active DOD 8140 certification (e.g., CISSP or Security+)
Must have a Top Secret clearance with eligibility for SCI
L3Harris Technologies is a proud Equal Opportunity Employer. We are committed to treating all employees and applicants with respect and dignity and maintaining a workplace free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local laws. L3Harris maintains a drug‑free workplace and performs pre‑employment substance abuse testing and background checks, where permitted by law.
Many of our positions require the ability to obtain a security clearance. Applicants who accept a conditional offer may be subject to government security investigations and must meet eligibility requirements for access to classified information.
By submitting your resume, you understand and agree that L3Harris Technologies may share your resume and any related personal information or documentation you provide with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E‑Verify Employer. E‑Verify Poster available in English or Spanish. Information regarding your Right to Work available in English or Spanish.
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Job Title:
Sr. Associate Network/Helpdesk Engineer Job Code:
32552 Job Location:
Colorado Springs, CO Job Schedule:
7 nights on, 7 nights off (6 am‑6 pm, 6 pm‑6 am, 12 am‑12 pm, 12 pm‑12 am)
Job Description: L3Harris is currently searching for a Sr. Associate, Network Specialist, Information Assurance for our Colorado Springs, CO site. The Senior Network Specialist Engineer requires an active Top Secret Clearance with SCI eligibility. They will have a strong background in information assurance on government networks, monitoring network security with ACAS and other tools, and producing reports for senior leaders on overall security levels. The IA specialist will collaborate in planning, security, and engineering with network engineers, Windows system administrators, Linux administrators, and Trellix admins. They must be familiar with standard concepts, practices, and procedures for managing servers and virtual environments and be able to perform tasks with minimal supervision. A degree of creativity and latitude is required. The role falls directly under the Operation Center Manager but also takes direction from the two Operation Center Site Leads.
Essential Functions:
Serve as an ISSO for the two Operation Centers
Provide network support services for a Department of Defense (DoD) Senior Leader Network, exercising discretion and independent judgment to ensure corrective actions are captured and incidents resolved expediently
Develop, document, and present IS security education, awareness, and training activities for users and others, as appropriate
Manage multiple high‑visibility security projects, adapting to quick shifts in customer priorities while meeting all mission requirements
Familiarity with controlling, labeling, virus scanning, and appropriately transferring data (uploading/downloading) between information systems at varying classification levels
Perform and independently interpret findings of vulnerability scanning utilities such as:
ACAS (Tenable Nessus)
SCAP (STIG benchmark)
Collaborate with other engineers to:
Ensure security policies and settings are in place
Build standardized security documentation
Generate evidence of compliance once settings have been applied
Analyze software
Interpret security requirements
Plan effective control implementations
Function and navigate within eMASS
Contribute to development and ongoing improvement of industry best practices and standards within IA
Develop, maintain, and facilitate the appropriate closure of POA&Ms and assist the agency‑designated security PoC/ISSO with related remediation activities; perform vulnerability/risk assessment analyses to support Assessment & Authorization activities
Address network and connectivity issues instantaneously to support DoD Senior Leaders
Answer government cybersecurity and compliance requirement questions
Assist in creating and processing ATOs across multiple government customers
Provide high‑level Department of Defense reports to DoD Senior Leaders
Manage and coordinate RF equipment Authorized Service Interruptions (ASIs)
Update troubleshooting guide from lessons learned
Provide Tier I/II engineering support to subscriber aircraft on live missions and serve as a point of entry for any RF field support and/or corrective maintenance actions
Provide first‑level and, when possible, second‑level support for terrestrial network connectivity during high‑level DoD missions
Monitor systems to ensure efficient utilization and allocation of network and computer resources, maintaining satisfactory response to customers using the network
Monitor, maintain, and troubleshoot COMSEC/TRANSEC equipment and keying material issues
Required Qualifications:
Bachelor's Degree and minimum of 2 years of prior relevant experience, or a Graduate Degree and minimum of 0 years of prior related experience. In lieu of a degree, minimum of 4 years of prior related experience
Experience accrediting IT systems against U.S. Government standards including:
NIST SP 800‑53, CNSSI 1253
DISA STIGs
DOD RMF, ICD 503, or DIACAP
Active DOD 8140 certification (e.g., CISSP or Security+)
Must have a Top Secret clearance with eligibility for SCI
L3Harris Technologies is a proud Equal Opportunity Employer. We are committed to treating all employees and applicants with respect and dignity and maintaining a workplace free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local laws. L3Harris maintains a drug‑free workplace and performs pre‑employment substance abuse testing and background checks, where permitted by law.
Many of our positions require the ability to obtain a security clearance. Applicants who accept a conditional offer may be subject to government security investigations and must meet eligibility requirements for access to classified information.
By submitting your resume, you understand and agree that L3Harris Technologies may share your resume and any related personal information or documentation you provide with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E‑Verify Employer. E‑Verify Poster available in English or Spanish. Information regarding your Right to Work available in English or Spanish.
#J-18808-Ljbffr