Leon Medical Center
Join Our Team as a Pharmacy Customer Service Technician!
Make a difference by helping patients access the care they need through exceptional support and accurate prescription processing. At
Leon Medical Centers , we prioritize empathy, precision, and service excellence. If you’re detail-oriented and passionate about helping others, we’d love to have you on our team! Summary
Deliver outstanding customer and patient support for pharmacy services, including prescription processing, documentation, and compliance. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. Essential Duties
Customer Support:
Handle high-volume inbound/outbound calls for prescription inquiries, refills, shipping issues, and general pharmacy concerns with empathy and accuracy. Order Processing:
Initiate and process prescription requests, perform data entry, and elevate issues requiring pharmacist intervention. Documentation & Systems:
Accurately document interactions in Epic Hyperspace and maintain patient records while navigating multiple systems. Compliance & Quality:
Follow HIPAA and pharmacy regulations, meet performance metrics, and ensure confidentiality and service excellence. Work Schedule
Monday – Friday:
11:30 AM – 8:00 PM Weekends:
Rotating coverage (Saturday and Sunday) Holidays:
Coverage for 2 holidays per year, excluding Thanksgiving, Christmas, and New Year’s Day. Holiday assignments are rotated to ensure fairness among team members. Location
8600 NW 41st Street Doral, FL 33166 Requirements
Licensure:
Active Florida Registered Pharmacy Technician License Language Skills:
Bilingual - fluent in English and Spanish Certification:
Pharmacy Technician Certification Board (PTCB) highly preferred
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Make a difference by helping patients access the care they need through exceptional support and accurate prescription processing. At
Leon Medical Centers , we prioritize empathy, precision, and service excellence. If you’re detail-oriented and passionate about helping others, we’d love to have you on our team! Summary
Deliver outstanding customer and patient support for pharmacy services, including prescription processing, documentation, and compliance. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. Essential Duties
Customer Support:
Handle high-volume inbound/outbound calls for prescription inquiries, refills, shipping issues, and general pharmacy concerns with empathy and accuracy. Order Processing:
Initiate and process prescription requests, perform data entry, and elevate issues requiring pharmacist intervention. Documentation & Systems:
Accurately document interactions in Epic Hyperspace and maintain patient records while navigating multiple systems. Compliance & Quality:
Follow HIPAA and pharmacy regulations, meet performance metrics, and ensure confidentiality and service excellence. Work Schedule
Monday – Friday:
11:30 AM – 8:00 PM Weekends:
Rotating coverage (Saturday and Sunday) Holidays:
Coverage for 2 holidays per year, excluding Thanksgiving, Christmas, and New Year’s Day. Holiday assignments are rotated to ensure fairness among team members. Location
8600 NW 41st Street Doral, FL 33166 Requirements
Licensure:
Active Florida Registered Pharmacy Technician License Language Skills:
Bilingual - fluent in English and Spanish Certification:
Pharmacy Technician Certification Board (PTCB) highly preferred
#J-18808-Ljbffr