SouthLight
Referral Care Coordinator - Full Time
Join a supportive team who values Compassion, Excellence, Collaboration, Inclusion, Hope & Authenticity!
As our Referral Care Coordinator, you will be responsible for managing the process of receiving, scheduling and triaging calls and referrals from the community, healthcare providers, and other internal and external referral networks. This position serves as a valuable first point of contact, primary source of support and education, and helps ensure a full understanding and navigation of SouthLight's life‑saving services. The Referral Care Coordinator also supports the Customer Care Coordinator in receiving, screening and directing a high volume of external and internal calls received on SouthLight's main phone number.
Schedule Monday‑Friday 8am‑4pm.
Pay $18.00 per hour.
Benefits Being a part of a non‑profit behavioral health organization offers unique benefits, along with comprehensive health insurance options. Working at SouthLight means you can make a difference in people’s lives daily and help inspire positive change in your community.
Full‑time employees are eligible for medical benefits the first of the month, 30 days after hire. Options include a standard plan and an HSA plan with a $300 initial contribution and up to a $25 per paycheck match. Employees receive 10 paid holidays and PTO that accrues at 10 hours per month. After 6 months, employees may enroll in our 401(k) plan, which offers a 4% match. Additional offerings include company‑paid life insurance, short and long‑term disability, in‑house and paid training opportunities, and extra pay for working holidays.
Job Responsibilities
Provide superior customer service when communicating in person, via phone, or online with staff, service providers, hospitals, and the general public.
Answer incoming calls, provide information about treatment services and general inquiries, and transfer calls to the appropriate source as needed.
Oversee and manage online referral portals from hospitals and service providers, and coordinate services appropriately.
Request and review required documentation to verify compliance, completeness, and data accuracy.
Respond to all referral requests within 24 business hours of receipt and document outcomes.
Utilize the electronic medical record to establish, update, and maintain accurate client information.
Develop active knowledge of available resources and work to build and strengthen professional relationships with community providers.
Promote and model SouthLight’s core values—Compassion, Excellence, Collaboration, Inclusion, Hope, and Authenticity—to ensure quality care and an effective work environment.
Qualifications Education and Experience
Minimum of a high school diploma or GED.
Minimum one year of experience in a front office, customer service, or related field; behavioral health experience is a plus.
Knowledge, Skills and Abilities
Demonstrated ability and willingness to learn, strong attention to detail, a positive attitude, and flexibility to embrace change in a fast‑paced environment.
Commitment to strong customer service focus rooted in empathy and connection with clients.
Excellent time management and prioritization skills to handle a high volume of inquiries.
Professional interpersonal and communication skills.
Ability to work independently and as part of a team.
Organizational skills to prioritize workload, meet deadlines, and carry out project assignments efficiently while providing accurate documentation of activities.
General understanding of MCOs, Medicaid, Medicare, and third‑party payers.
Ability to interact effectively with persons of diverse backgrounds, cultures, and socio-economic classes, including those in crisis or resistant to the organization.
About SouthLight Healthcare Tap into your passion at SouthLight Healthcare. Build your career in an environment where your voice, passion, and work matter every day. At the core of SouthLight is a commitment to our values, our employees, and clients. We strive to be an organization where every colleague can contribute and excel. We are an equal‑opportunity employer and are committed to building a culture that values diversity and inclusion. SouthLight offers competitive opportunities and a robust benefits package.
Founded in 1970, SouthLight Healthcare is one of the area’s largest and long‑established nonprofit providers of substance use treatment and mental health services. With outpatient and community‑based programs, SouthLight delivers prevention, education, and treatment services throughout the Triangle and beyond. The organization maintains multiple office locations across the Triangle, serving more than 9,000 clients annually. Services include adult outpatient counseling, intensive outpatient program, psychiatric services and medication management, opioid treatment program, court deferral program, peer support services, family‑centered treatment, community support team, and a residential treatment program for women and children, among others.
SouthLight is a nondiscriminatory employer. Employment offers are contingent upon satisfactory pre‑employment drug screening, professional reference checks, and criminal, abuse, driving, and fraud background reports. Unsatisfactory results from any of these reports may result in withdrawal of the offer.
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As our Referral Care Coordinator, you will be responsible for managing the process of receiving, scheduling and triaging calls and referrals from the community, healthcare providers, and other internal and external referral networks. This position serves as a valuable first point of contact, primary source of support and education, and helps ensure a full understanding and navigation of SouthLight's life‑saving services. The Referral Care Coordinator also supports the Customer Care Coordinator in receiving, screening and directing a high volume of external and internal calls received on SouthLight's main phone number.
Schedule Monday‑Friday 8am‑4pm.
Pay $18.00 per hour.
Benefits Being a part of a non‑profit behavioral health organization offers unique benefits, along with comprehensive health insurance options. Working at SouthLight means you can make a difference in people’s lives daily and help inspire positive change in your community.
Full‑time employees are eligible for medical benefits the first of the month, 30 days after hire. Options include a standard plan and an HSA plan with a $300 initial contribution and up to a $25 per paycheck match. Employees receive 10 paid holidays and PTO that accrues at 10 hours per month. After 6 months, employees may enroll in our 401(k) plan, which offers a 4% match. Additional offerings include company‑paid life insurance, short and long‑term disability, in‑house and paid training opportunities, and extra pay for working holidays.
Job Responsibilities
Provide superior customer service when communicating in person, via phone, or online with staff, service providers, hospitals, and the general public.
Answer incoming calls, provide information about treatment services and general inquiries, and transfer calls to the appropriate source as needed.
Oversee and manage online referral portals from hospitals and service providers, and coordinate services appropriately.
Request and review required documentation to verify compliance, completeness, and data accuracy.
Respond to all referral requests within 24 business hours of receipt and document outcomes.
Utilize the electronic medical record to establish, update, and maintain accurate client information.
Develop active knowledge of available resources and work to build and strengthen professional relationships with community providers.
Promote and model SouthLight’s core values—Compassion, Excellence, Collaboration, Inclusion, Hope, and Authenticity—to ensure quality care and an effective work environment.
Qualifications Education and Experience
Minimum of a high school diploma or GED.
Minimum one year of experience in a front office, customer service, or related field; behavioral health experience is a plus.
Knowledge, Skills and Abilities
Demonstrated ability and willingness to learn, strong attention to detail, a positive attitude, and flexibility to embrace change in a fast‑paced environment.
Commitment to strong customer service focus rooted in empathy and connection with clients.
Excellent time management and prioritization skills to handle a high volume of inquiries.
Professional interpersonal and communication skills.
Ability to work independently and as part of a team.
Organizational skills to prioritize workload, meet deadlines, and carry out project assignments efficiently while providing accurate documentation of activities.
General understanding of MCOs, Medicaid, Medicare, and third‑party payers.
Ability to interact effectively with persons of diverse backgrounds, cultures, and socio-economic classes, including those in crisis or resistant to the organization.
About SouthLight Healthcare Tap into your passion at SouthLight Healthcare. Build your career in an environment where your voice, passion, and work matter every day. At the core of SouthLight is a commitment to our values, our employees, and clients. We strive to be an organization where every colleague can contribute and excel. We are an equal‑opportunity employer and are committed to building a culture that values diversity and inclusion. SouthLight offers competitive opportunities and a robust benefits package.
Founded in 1970, SouthLight Healthcare is one of the area’s largest and long‑established nonprofit providers of substance use treatment and mental health services. With outpatient and community‑based programs, SouthLight delivers prevention, education, and treatment services throughout the Triangle and beyond. The organization maintains multiple office locations across the Triangle, serving more than 9,000 clients annually. Services include adult outpatient counseling, intensive outpatient program, psychiatric services and medication management, opioid treatment program, court deferral program, peer support services, family‑centered treatment, community support team, and a residential treatment program for women and children, among others.
SouthLight is a nondiscriminatory employer. Employment offers are contingent upon satisfactory pre‑employment drug screening, professional reference checks, and criminal, abuse, driving, and fraud background reports. Unsatisfactory results from any of these reports may result in withdrawal of the offer.
#J-18808-Ljbffr