Gerber Collision & Glass
Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3 billion in sales, over 1000 locations and growing, our 10,000 team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.
Job Description Gerber Collision & Glass – Plano Rd, Dallas, TX. This posting is part of our ongoing effort to identify qualified candidates for current & future opportunities. Applications are accepted on an ongoing basis. In‑Person Position, Monday through Friday, daily. 2–3 years minimum prior CCC1/Mitchell experience, auto collision estimating required, 4–5 years prior customer service excellence required. The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility’s KPIs.
Key Job Responsibilities Role and Requirements: Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service. Ensure compliance with all insurance client requirements, processes and metrics. Ensure compliance with all WOW Operating Way’s regarding customer drop‑offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provides positive energy when greeting customers in person and on the phone. Understanding of all required Insurance programs and procedures. Participate in daily “production walks” with the Management Team, as required. Support all team members when required. Participate in monthly Health & Safety and staff meeting (if required). Attend training, information sessions and workshops recommended by Store Manager. Maintain the store’s KPI’s by maximizing role performance. Uphold the company’s Core Values: Honesty, Integrity & Respect.
Education and/or Experience Required
Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s
Minimum of 1‑year experience
Must be willing to complete I‑CAR Training
Valid Driver’s License
Required Skills/Abilities
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s
Minimum of 1‑year experience
Must be willing to complete I‑CAR Training
Valid Driver’s License
Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an industry leader, including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full‑time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short‑Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non‑Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Equal Opportunity Statement Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit to learn more about our company.
Compensation Details Estimated $90,000 – $140,000 / Year. Commissions are calculated based on location, revenue metrics, sales, and individual performance; subject to the terms of the plan. This position may also be eligible for bonus opportunities tied to individual or business initiatives.
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Job Description Gerber Collision & Glass – Plano Rd, Dallas, TX. This posting is part of our ongoing effort to identify qualified candidates for current & future opportunities. Applications are accepted on an ongoing basis. In‑Person Position, Monday through Friday, daily. 2–3 years minimum prior CCC1/Mitchell experience, auto collision estimating required, 4–5 years prior customer service excellence required. The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility’s KPIs.
Key Job Responsibilities Role and Requirements: Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service. Ensure compliance with all insurance client requirements, processes and metrics. Ensure compliance with all WOW Operating Way’s regarding customer drop‑offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provides positive energy when greeting customers in person and on the phone. Understanding of all required Insurance programs and procedures. Participate in daily “production walks” with the Management Team, as required. Support all team members when required. Participate in monthly Health & Safety and staff meeting (if required). Attend training, information sessions and workshops recommended by Store Manager. Maintain the store’s KPI’s by maximizing role performance. Uphold the company’s Core Values: Honesty, Integrity & Respect.
Education and/or Experience Required
Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s
Minimum of 1‑year experience
Must be willing to complete I‑CAR Training
Valid Driver’s License
Required Skills/Abilities
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s
Minimum of 1‑year experience
Must be willing to complete I‑CAR Training
Valid Driver’s License
Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an industry leader, including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full‑time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short‑Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non‑Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Equal Opportunity Statement Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit to learn more about our company.
Compensation Details Estimated $90,000 – $140,000 / Year. Commissions are calculated based on location, revenue metrics, sales, and individual performance; subject to the terms of the plan. This position may also be eligible for bonus opportunities tied to individual or business initiatives.
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