Clackamas County
Resident Services Specialist
Job ID:
108071
Location:
Oregon City, Oregon
Full/Part Time:
Full Time
Regular/Temporary:
Regular
This job Posting closes at 11:59 p.m. (Pacific Time) on Monday, January 19, 2026.
Clackamas County Core Values
S ervice
P rofessionalism
I ntegrity
R espect
I ndividual accountability
T rust
Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another.
Job Details and Qualifications The Housing Authority of Clackamas County (HACC) seeks a conscientious, detail-oriented professional with strong interpersonal and outreach skills to join our team as a Resident Services Specialist. This position directly supports families in housing by helping them build stability, pursue education and employment, and work toward self-sufficiency. The Resident Services Specialist will advocate with property management, service providers, and partner agencies while helping families access internal and external supports. You will also support resident engagement through coordinated activities and the monthly newsletter.
Pay and Benefits Annual Pay Range:
$54,890.46 – $69,093.64
Hourly Pay Range:
$28.148952 – $35.432637
12 hours of vacation accrued per month; new hires may front-load first‑year accruals.
8 hours of sick leave accrued per month.
10 paid holidays and 1 personal day per year.
Employer‑paid 6% PERS retirement contribution.
Choice of medical and dental plans, including alternative care and vision coverage.
Robust EAP and wellness programs.
Longevity pay and additional retirement savings options.
Required Minimum Qualifications / Transferrable Skills
At least two (2) years of direct customer service experience that included data entry and the handling of confidential documents.
Experience working in housing programs, case management, resident services, or other social services.
Experience working with low‑income families.
Experience working with databases, including entering, retrieving, and analyzing data.
Ability to maintain composure in difficult situations with challenging customers.
Effective communication skills, including the ability to communicate well with a diverse population.
Preferred Special Qualifications / Transferrable Skills
Experience working with YARDI, Family Metrics, or other Housing Authority database software.
Experience preparing reports, tracking outcomes, or supporting grant‑funded programs.
Knowledge of local social service systems, including employment services, education and training providers, childcare, healthcare, or energy assistance programs.
Familiarity with equity, inclusion, and culturally responsive practices in service delivery.
Pre-Employment Requirements
Must pass post‑offer, pre‑employment drug test.
Must pass a criminal history check, which may include a national or state fingerprint records check.
Driving is required for county business on a regular basis or to accomplish work. Incumbents must possess a valid driver’s license and maintain an acceptable driving record throughout employment.
*For veterans qualified for Veterans’ Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
Typical Tasks
Develops and coordinates resources to provide clients with needed services; meets with clients to confer, advise, and assist with the planning of resident activities and community building activities.
Advocates and supports clients with family, providers, public and private agencies, law enforcement agencies, schools, and others; provides information on client disabilities; responds to emergencies and negotiates resolution of problems.
Provides services to clients by organizing steps to meet goals; connects clients with opportunities for specialized offerings, including children’s camp, clothing, household items, and energy assistance.
Provides information and referral to clients either through resident visits, telephone calls, or meeting referrals.
Researches, writes, edits, and distributes monthly newsletters.
Develops and coordinates services and programs for residents, including tutoring, budgeting, college course opportunities, specialized employment training, and parenting classes.
Work Schedule This position is included in the County’s alternate workweek program, with a standard workweek of 37.5 hours, Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position when an offer of employment is extended. This position is designated as on‑site/in‑person. The selected candidate is expected to perform duties at the specified on‑site work location.
Explore Clackamas County Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.
About the Department The Housing Authority of Clackamas County is a public corporation, established under the federal Housing Act of 1937 and the provisions of Chapter 456 of the Oregon Revised Statutes. Although it is a separate public corporation, the HACC falls under the administrative structure of Clackamas County government. Created in 1938, HACC was the first housing authority established in the State of Oregon. The HACC provides affordable, safe, decent, and sanitary housing opportunities in a fiscally responsible manner to low‑income people in Clackamas County.
The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate‑income residents of Clackamas County. HCD comprises the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation.
Mission Statement We lead and learn with equity in serving individuals, families, and communities by providing access to high‑quality healthcare, housing, and services that strengthen social and economic resilience.
Vision Statement Individuals, families, and communities are resilient and thriving.
H3S Goals
EMPOWERED AND THRIVING STAFF – H3S staff are empowered, engaged, and have a sense of belonging while being valued and supported to thrive.
EQUITY DRIVEN SERVICES – H3S promotes and provides accessible, equitable, and culturally responsive services.
ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT – H3S operates consistently, efficiently, and effectively as a cohesive department, using our individual and collective skills and expertise.
Application Process Clackamas County only accepts online applications.
Help With Your Application
Helpful resources are available at the provided links.
How to Claim Veteran’s Preference
Information is available at the provided links.
Visa Sponsorship Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I‑9 and confirm authorization to work in the United States prior to their first day.
Equal Employment Opportunity Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.
Recruiting Questions? James Callahan, Recruiter
mailto:JCallahan@clackamas.us?subject=RECRUITMENT QUESTIONS
To apply, visit https://apptrkr.com/6829986
#J-18808-Ljbffr
108071
Location:
Oregon City, Oregon
Full/Part Time:
Full Time
Regular/Temporary:
Regular
This job Posting closes at 11:59 p.m. (Pacific Time) on Monday, January 19, 2026.
Clackamas County Core Values
S ervice
P rofessionalism
I ntegrity
R espect
I ndividual accountability
T rust
Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another.
Job Details and Qualifications The Housing Authority of Clackamas County (HACC) seeks a conscientious, detail-oriented professional with strong interpersonal and outreach skills to join our team as a Resident Services Specialist. This position directly supports families in housing by helping them build stability, pursue education and employment, and work toward self-sufficiency. The Resident Services Specialist will advocate with property management, service providers, and partner agencies while helping families access internal and external supports. You will also support resident engagement through coordinated activities and the monthly newsletter.
Pay and Benefits Annual Pay Range:
$54,890.46 – $69,093.64
Hourly Pay Range:
$28.148952 – $35.432637
12 hours of vacation accrued per month; new hires may front-load first‑year accruals.
8 hours of sick leave accrued per month.
10 paid holidays and 1 personal day per year.
Employer‑paid 6% PERS retirement contribution.
Choice of medical and dental plans, including alternative care and vision coverage.
Robust EAP and wellness programs.
Longevity pay and additional retirement savings options.
Required Minimum Qualifications / Transferrable Skills
At least two (2) years of direct customer service experience that included data entry and the handling of confidential documents.
Experience working in housing programs, case management, resident services, or other social services.
Experience working with low‑income families.
Experience working with databases, including entering, retrieving, and analyzing data.
Ability to maintain composure in difficult situations with challenging customers.
Effective communication skills, including the ability to communicate well with a diverse population.
Preferred Special Qualifications / Transferrable Skills
Experience working with YARDI, Family Metrics, or other Housing Authority database software.
Experience preparing reports, tracking outcomes, or supporting grant‑funded programs.
Knowledge of local social service systems, including employment services, education and training providers, childcare, healthcare, or energy assistance programs.
Familiarity with equity, inclusion, and culturally responsive practices in service delivery.
Pre-Employment Requirements
Must pass post‑offer, pre‑employment drug test.
Must pass a criminal history check, which may include a national or state fingerprint records check.
Driving is required for county business on a regular basis or to accomplish work. Incumbents must possess a valid driver’s license and maintain an acceptable driving record throughout employment.
*For veterans qualified for Veterans’ Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
Typical Tasks
Develops and coordinates resources to provide clients with needed services; meets with clients to confer, advise, and assist with the planning of resident activities and community building activities.
Advocates and supports clients with family, providers, public and private agencies, law enforcement agencies, schools, and others; provides information on client disabilities; responds to emergencies and negotiates resolution of problems.
Provides services to clients by organizing steps to meet goals; connects clients with opportunities for specialized offerings, including children’s camp, clothing, household items, and energy assistance.
Provides information and referral to clients either through resident visits, telephone calls, or meeting referrals.
Researches, writes, edits, and distributes monthly newsletters.
Develops and coordinates services and programs for residents, including tutoring, budgeting, college course opportunities, specialized employment training, and parenting classes.
Work Schedule This position is included in the County’s alternate workweek program, with a standard workweek of 37.5 hours, Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position when an offer of employment is extended. This position is designated as on‑site/in‑person. The selected candidate is expected to perform duties at the specified on‑site work location.
Explore Clackamas County Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.
About the Department The Housing Authority of Clackamas County is a public corporation, established under the federal Housing Act of 1937 and the provisions of Chapter 456 of the Oregon Revised Statutes. Although it is a separate public corporation, the HACC falls under the administrative structure of Clackamas County government. Created in 1938, HACC was the first housing authority established in the State of Oregon. The HACC provides affordable, safe, decent, and sanitary housing opportunities in a fiscally responsible manner to low‑income people in Clackamas County.
The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate‑income residents of Clackamas County. HCD comprises the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation.
Mission Statement We lead and learn with equity in serving individuals, families, and communities by providing access to high‑quality healthcare, housing, and services that strengthen social and economic resilience.
Vision Statement Individuals, families, and communities are resilient and thriving.
H3S Goals
EMPOWERED AND THRIVING STAFF – H3S staff are empowered, engaged, and have a sense of belonging while being valued and supported to thrive.
EQUITY DRIVEN SERVICES – H3S promotes and provides accessible, equitable, and culturally responsive services.
ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT – H3S operates consistently, efficiently, and effectively as a cohesive department, using our individual and collective skills and expertise.
Application Process Clackamas County only accepts online applications.
Help With Your Application
Helpful resources are available at the provided links.
How to Claim Veteran’s Preference
Information is available at the provided links.
Visa Sponsorship Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I‑9 and confirm authorization to work in the United States prior to their first day.
Equal Employment Opportunity Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.
Recruiting Questions? James Callahan, Recruiter
mailto:JCallahan@clackamas.us?subject=RECRUITMENT QUESTIONS
To apply, visit https://apptrkr.com/6829986
#J-18808-Ljbffr