UBMD Physicians' Group
Triage Nurse
Department:
UBMD Obstetrics & Gynecology
Location:
Downtown Buffalo & Williamsville
Position Summary UBMD Obstetrics & Gynecology is seeking an experienced Triage Nurse (RN) to join our clinical team. The Triage Nurse serves as a key point of contact between patients and providers, ensuring high-quality, patient-centered care through effective communication, clinical assessment, education, and coordination. This role primarily involves telephone and patient portal communication, with occasional in-person support as needed.
Essential Responsibilities
Triage and Respond: Assess patient health concerns, determine urgency, and recommend appropriate levels of care in accordance with clinical judgment, evidence-based guidelines, and NYS/UBMD protocols.
Clinical Liaison: Communicate clinical updates between patients and providers, ensuring continuity and coordination of care.
Patient Education: Provide nursing advice, education, and counseling to patients and families regarding care plans, treatments, and next steps.
Medication Management: Facilitate medication refills and authorizations per provider direction.
Prior Authorizations: Complete insurance prior authorization requests as required.
Care Coordination: Assist with referrals and coordination of multidisciplinary care.
Documentation: Maintain accurate and complete patient records, documenting all communications and interventions.
Quality & Safety: Adhere to UBMD and NYS standards of care, promoting patient safety and high-quality outcomes.
Additional Responsibilities
Assist providers with procedures as needed.
Perform venipuncture, blood collection, and specimen preparation for laboratory testing.
Support clinical flow by performing LPN or medical assistant duties when necessary.
Participate in other clinical or administrative tasks as assigned.
Qualifications
Graduate of an accredited Registered Nurse (RN) program.
Current New York State RN license.
Minimum 3 years of nursing experience, preferably in an outpatient or OB‑GYN clinical setting.
1-3 years of triage experience in a fast‑paced environment.
Strong proficiency in computer and phone systems; ability to manage high call volume.
Excellent verbal and written communication skills.
Ability to multitask and prioritize effectively in a dynamic clinical setting.
Equal Employment Opportunity UBMD Obstetrics & Gynecology is an
Equal Employment Opportunity (EEO)
employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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UBMD Obstetrics & Gynecology
Location:
Downtown Buffalo & Williamsville
Position Summary UBMD Obstetrics & Gynecology is seeking an experienced Triage Nurse (RN) to join our clinical team. The Triage Nurse serves as a key point of contact between patients and providers, ensuring high-quality, patient-centered care through effective communication, clinical assessment, education, and coordination. This role primarily involves telephone and patient portal communication, with occasional in-person support as needed.
Essential Responsibilities
Triage and Respond: Assess patient health concerns, determine urgency, and recommend appropriate levels of care in accordance with clinical judgment, evidence-based guidelines, and NYS/UBMD protocols.
Clinical Liaison: Communicate clinical updates between patients and providers, ensuring continuity and coordination of care.
Patient Education: Provide nursing advice, education, and counseling to patients and families regarding care plans, treatments, and next steps.
Medication Management: Facilitate medication refills and authorizations per provider direction.
Prior Authorizations: Complete insurance prior authorization requests as required.
Care Coordination: Assist with referrals and coordination of multidisciplinary care.
Documentation: Maintain accurate and complete patient records, documenting all communications and interventions.
Quality & Safety: Adhere to UBMD and NYS standards of care, promoting patient safety and high-quality outcomes.
Additional Responsibilities
Assist providers with procedures as needed.
Perform venipuncture, blood collection, and specimen preparation for laboratory testing.
Support clinical flow by performing LPN or medical assistant duties when necessary.
Participate in other clinical or administrative tasks as assigned.
Qualifications
Graduate of an accredited Registered Nurse (RN) program.
Current New York State RN license.
Minimum 3 years of nursing experience, preferably in an outpatient or OB‑GYN clinical setting.
1-3 years of triage experience in a fast‑paced environment.
Strong proficiency in computer and phone systems; ability to manage high call volume.
Excellent verbal and written communication skills.
Ability to multitask and prioritize effectively in a dynamic clinical setting.
Equal Employment Opportunity UBMD Obstetrics & Gynecology is an
Equal Employment Opportunity (EEO)
employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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