Douglas County (WI)
Case Manager/ Social Worker - Intake & Assessment
Douglas County (WI), Superior, Wisconsin, United States, 54880
Douglas County is seeking applicants for Case Manager positions within our Intake and Assessment Child Protection Unit.
As a Case Manager in Intake & Assessment, you will play a vital role in ensuring the safety and well‑being of children and families. This position is responsible for assessing each family’s ability to use protective capacities to maintain a safe home environment, while offering support through education, resources, and community referrals. When a child’s safety cannot be maintained within the home, the Intake & Assessment Social Worker takes necessary action to protect the child, which may include facilitating removal and custody intake.
Case Manager is the entry‑level class for functions of moderate difficulty in all program areas. Employees work under close supervision while developing knowledge of laws, policies, and administrative procedures; human behavior and development; and effective interviewing, assessment, and caseload management skills. Competency is expected in ethical practice, documentation, court testimony, decision‑making, accountability, fiscal and resource awareness, and strong interpersonal skills.
Successful Case Managers are resilient, adaptable, and dedicated advocates for children and families. This is challenging but rewarding work where you can make a lasting impact in the lives of those we serve. Start your career in child welfare with Douglas County today!
Benefits
Annual wage increase based on eligibility
Paid, on‑the‑job training and advancement opportunities
85% county contribution to health and dental premiums
Health Savings Account (HSA) available to all employees enrolled in the county's medical plan, with annual contributions provided by the employer and the health plan
Wisconsin Retirement – one of the most well‑managed retirement systems in the nation – contributions are paid according to current year rates set by WRS Employee Trust Fund. Refer to www.etf.wi.gov for further detail
County‑paid Life Insurance Policy – coverage equivalent to annual salary – affordable Supplemental, Additional, and Spousal/Dependent coverage available at employee’s expense
Competitive paid time off including vacation, sick time, personal days and holidays
Public Student Loan Forgiveness (PSLF) Employer
Key Responsibilities
Participate in screening of unit referrals to child protection, offering input of knowledge of cases and recommendations
Conduct child protection investigation, following state and investigative standards, agency policy and Wisconsin Children’s Code
Conduct independent investigations with other counties and participation in Child First interviews with law enforcement and the District Attorney’s office
Assess safety and the need for services making appropriate referrals for community resources
Seek court jurisdiction, when appropriate, and provide documentation to the court as needed for petition
Through the assessment process offer services, where appropriate and provide case management service until the case is transferred to an ongoing worker or closed
Facilitate services for families identified as needing court‑ordered or voluntary case management
Perform child protection investigations when necessary for open cases
Develop protection and safety plans and arrange for implementation of service plans
Provide intake coverage as assigned, accepting walk‑in or telephone intakes following agency intake protocols
Serve in a 24/7 on‑call rotation to provide after‑hours response to juvenile custody intake calls as scheduled
Perform other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Learning Resources Video: https://youtu.be/eT_nqR5GFGU
Video: https://youtu.be/Si-JX61LkDo
Qualifications
Bachelor’s degree in Social Work preferred
Bachelor’s degree in human services field with at least one year of work experience is acceptable
Ability and willingness to become Wisconsin Social Work certified per statue 457.08(1) and/or 457.09(1) may be necessary during course of employment and is preferred
One to two years’ related work experience preferred
Must possess and maintain a valid driver’s license and furnish proof of automobile insurance
Transporting and/or making appointments with clients is a requirement of this position
Financial aptitude, computer knowledge, strong oral and written communication skills, and comfortability in presenting to management groups, public groups, and various committees needed.
Required Competency Areas
Working knowledge of social and economic factors which influence family life
Some knowledge of principles of human behavior and development and psychological defense mechanisms
Knowledge of community resources
Knowledge of public social service and assistance programs
Knowledge of interviewing techniques and problem‑solving methodology
Knowledge of reactions to stress
Working knowledge of social casework objectives, principles, methods, and caseload management and organization
Knowledge of the specialized and more difficult program area to which assigned
Knowledge of the laws, policies, and administrative procedures of county social service programs
Knowledge of the use and abuse of medications may be required to certain positions
Knowledge of how to access area resources; be skilled in written and oral communications; and be able to successfully facilitate wrap‑around team meetings while focusing on strengths, accurately listening and developing trust of team members
Apply critical thinking skills to identify barriers for the client’s success
Formulate and modify case plans in conjunction with clients
Interview effectively, gather information and engage the client in the problem‑solving process
Understand and explain agency limitations, regulations and policies
Maintain current and accurate records
Establish and maintain effective working relationships with supervisors, coworkers, clients, providers and staff of other agencies
Facilitate maximum client participation in service plans
Proficiency in use of computer and designated software programs and/or to obtain proficiency within 6 months of assuming the position
Communicates clearly and effectively, verbally in writing and during public speaking, ensures understanding, and conveys information accurately
Collaborates and maintains effective working relationships with colleagues, supervisors, clients, providers, and staff of other agencies
Contributes to group efforts, and fosters a cooperative and supportive work environment to achieve common goals
Takes responsibility for actions and decisions, follows through on commitments, and ensures tasks are completed accurately and on time
Takes proactive steps to address opportunities and challenges, shows a strong drive to achieve results, and goes above and beyond
Makes informed and timely decisions, evaluates options thoroughly, and takes responsibility for outcomes
Demonstrates a strong desire to achieve goals, seeks continuous improvement, and strives for excellence in all endeavors
Identifies and addresses conflicts promptly, mediates disputes, and fosters a collaborative environment
Demonstrates a strong awareness of safety protocols, promotes a safe work environment, and ensures compliance with safety regulations
Shows tolerance for different perspectives, remains patient and open‑minded, and fosters an inclusive environment
Physical Requirements The social worker/case manager will be required to perform non‑sedentary and sedentary work. Non‑sedentary work includes walking distances on uneven surfaces and climbing stairs; standing and sitting variable times; carrying a laptop computer and other materials simultaneously; and ability to lift up to 30 pounds. May require field visits, sometimes in buildings or terrain that is not handicap‑accessible. Requirements include driving a vehicle to and from appointments. Shall maintain a valid driver’s license.
Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role works frequently in varying environments including private residences, schools, or medical facilities, and may utilize a personal vehicle to transport clients.
Testing Requirements Testing may be administered to assess skills and abilities necessary to perform the essential duties of this position. Structured Interview; Background Investigation; References.
Douglas County is an Equal Opportunity/Affirmative Action Employer.
#J-18808-Ljbffr
As a Case Manager in Intake & Assessment, you will play a vital role in ensuring the safety and well‑being of children and families. This position is responsible for assessing each family’s ability to use protective capacities to maintain a safe home environment, while offering support through education, resources, and community referrals. When a child’s safety cannot be maintained within the home, the Intake & Assessment Social Worker takes necessary action to protect the child, which may include facilitating removal and custody intake.
Case Manager is the entry‑level class for functions of moderate difficulty in all program areas. Employees work under close supervision while developing knowledge of laws, policies, and administrative procedures; human behavior and development; and effective interviewing, assessment, and caseload management skills. Competency is expected in ethical practice, documentation, court testimony, decision‑making, accountability, fiscal and resource awareness, and strong interpersonal skills.
Successful Case Managers are resilient, adaptable, and dedicated advocates for children and families. This is challenging but rewarding work where you can make a lasting impact in the lives of those we serve. Start your career in child welfare with Douglas County today!
Benefits
Annual wage increase based on eligibility
Paid, on‑the‑job training and advancement opportunities
85% county contribution to health and dental premiums
Health Savings Account (HSA) available to all employees enrolled in the county's medical plan, with annual contributions provided by the employer and the health plan
Wisconsin Retirement – one of the most well‑managed retirement systems in the nation – contributions are paid according to current year rates set by WRS Employee Trust Fund. Refer to www.etf.wi.gov for further detail
County‑paid Life Insurance Policy – coverage equivalent to annual salary – affordable Supplemental, Additional, and Spousal/Dependent coverage available at employee’s expense
Competitive paid time off including vacation, sick time, personal days and holidays
Public Student Loan Forgiveness (PSLF) Employer
Key Responsibilities
Participate in screening of unit referrals to child protection, offering input of knowledge of cases and recommendations
Conduct child protection investigation, following state and investigative standards, agency policy and Wisconsin Children’s Code
Conduct independent investigations with other counties and participation in Child First interviews with law enforcement and the District Attorney’s office
Assess safety and the need for services making appropriate referrals for community resources
Seek court jurisdiction, when appropriate, and provide documentation to the court as needed for petition
Through the assessment process offer services, where appropriate and provide case management service until the case is transferred to an ongoing worker or closed
Facilitate services for families identified as needing court‑ordered or voluntary case management
Perform child protection investigations when necessary for open cases
Develop protection and safety plans and arrange for implementation of service plans
Provide intake coverage as assigned, accepting walk‑in or telephone intakes following agency intake protocols
Serve in a 24/7 on‑call rotation to provide after‑hours response to juvenile custody intake calls as scheduled
Perform other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Learning Resources Video: https://youtu.be/eT_nqR5GFGU
Video: https://youtu.be/Si-JX61LkDo
Qualifications
Bachelor’s degree in Social Work preferred
Bachelor’s degree in human services field with at least one year of work experience is acceptable
Ability and willingness to become Wisconsin Social Work certified per statue 457.08(1) and/or 457.09(1) may be necessary during course of employment and is preferred
One to two years’ related work experience preferred
Must possess and maintain a valid driver’s license and furnish proof of automobile insurance
Transporting and/or making appointments with clients is a requirement of this position
Financial aptitude, computer knowledge, strong oral and written communication skills, and comfortability in presenting to management groups, public groups, and various committees needed.
Required Competency Areas
Working knowledge of social and economic factors which influence family life
Some knowledge of principles of human behavior and development and psychological defense mechanisms
Knowledge of community resources
Knowledge of public social service and assistance programs
Knowledge of interviewing techniques and problem‑solving methodology
Knowledge of reactions to stress
Working knowledge of social casework objectives, principles, methods, and caseload management and organization
Knowledge of the specialized and more difficult program area to which assigned
Knowledge of the laws, policies, and administrative procedures of county social service programs
Knowledge of the use and abuse of medications may be required to certain positions
Knowledge of how to access area resources; be skilled in written and oral communications; and be able to successfully facilitate wrap‑around team meetings while focusing on strengths, accurately listening and developing trust of team members
Apply critical thinking skills to identify barriers for the client’s success
Formulate and modify case plans in conjunction with clients
Interview effectively, gather information and engage the client in the problem‑solving process
Understand and explain agency limitations, regulations and policies
Maintain current and accurate records
Establish and maintain effective working relationships with supervisors, coworkers, clients, providers and staff of other agencies
Facilitate maximum client participation in service plans
Proficiency in use of computer and designated software programs and/or to obtain proficiency within 6 months of assuming the position
Communicates clearly and effectively, verbally in writing and during public speaking, ensures understanding, and conveys information accurately
Collaborates and maintains effective working relationships with colleagues, supervisors, clients, providers, and staff of other agencies
Contributes to group efforts, and fosters a cooperative and supportive work environment to achieve common goals
Takes responsibility for actions and decisions, follows through on commitments, and ensures tasks are completed accurately and on time
Takes proactive steps to address opportunities and challenges, shows a strong drive to achieve results, and goes above and beyond
Makes informed and timely decisions, evaluates options thoroughly, and takes responsibility for outcomes
Demonstrates a strong desire to achieve goals, seeks continuous improvement, and strives for excellence in all endeavors
Identifies and addresses conflicts promptly, mediates disputes, and fosters a collaborative environment
Demonstrates a strong awareness of safety protocols, promotes a safe work environment, and ensures compliance with safety regulations
Shows tolerance for different perspectives, remains patient and open‑minded, and fosters an inclusive environment
Physical Requirements The social worker/case manager will be required to perform non‑sedentary and sedentary work. Non‑sedentary work includes walking distances on uneven surfaces and climbing stairs; standing and sitting variable times; carrying a laptop computer and other materials simultaneously; and ability to lift up to 30 pounds. May require field visits, sometimes in buildings or terrain that is not handicap‑accessible. Requirements include driving a vehicle to and from appointments. Shall maintain a valid driver’s license.
Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role works frequently in varying environments including private residences, schools, or medical facilities, and may utilize a personal vehicle to transport clients.
Testing Requirements Testing may be administered to assess skills and abilities necessary to perform the essential duties of this position. Structured Interview; Background Investigation; References.
Douglas County is an Equal Opportunity/Affirmative Action Employer.
#J-18808-Ljbffr