Douglas County, WI
Case Manager/ Social Worker - Intake & Assessment
Douglas County, WI, Superior, Wisconsin, United States, 54880
Case Manager/ Social Worker – Intake & Assessment
Douglas County is seeking applicants for Case Manager positions within our Intake and Assessment Child Protection Unit. As a Case Manager in Intake & Assessment, you will play a vital role in ensuring the safety and well‑being of children and families. The position involves assessing each family’s ability to maintain a safe home environment, providing support through education and resources, and, when necessary, taking protective action such as facilitating removal and custody intake.
Essential Responsibilities
Screen unit referrals to child protection and provide input on cases and recommendations.
Conduct child protection investigations following state and agency standards, and Wisconsin Children’s Code.
Participate in Child First interviews with law enforcement and the District Attorney’s office.
Assess safety needs and make appropriate referrals for community resources.
Seek court jurisdiction and provide documentation for petitions when required.
Offer services throughout the assessment process and manage cases until transfer or closure.
Facilitate services for families needing court‑ordered or voluntary case management.
Develop protection and safety plans and arrange implementation of service plans.
Provide intake coverage, accepting walk‑in or telephone intakes per agency protocols.
Serve in a 24/7 on‑call rotation for after‑hours juvenile custody intake calls as scheduled.
Perform additional duties as assigned.
Minimum Qualifications
Bachelor’s degree in Social Work preferred; a bachelor’s degree in human services with at least one year of related work experience is acceptable.
Must possess and maintain a valid driver’s license and furnish proof of automobile insurance.
Ability and willingness to obtain Wisconsin Social Work certification (statute 457.08(1) or 457.09(1)) may be required during employment.
One to two years’ related work experience preferred.
Competency Areas
Knowledge of social and economic factors that influence family life.
Understanding of human behavior, development, and psychological defense mechanisms.
Knowledge of community resources and public assistance programs.
Proficiency in interviewing techniques, problem‑solving methodology, and caseload management.
Strong communication skills, both written and verbal, including court testimony and public speaking.
Ability to develop and modify case plans in partnership with clients.
Experience with documentation and use of designated software within six months of hire.
Commitment to ethical practice, accountability, and continuous improvement.
Physical & Work Conditions
Perform non‑sedentary work, including walking, climbing stairs, and standing/sitting variable times.
Carry a laptop and materials, lift up to 30 pounds, and make field visits as needed.
Drive to and from appointments; maintain a valid driver’s license.
Work in professional office environments as well as private residences, schools, or medical facilities.
Benefits
Annual wage increase based on eligibility.
Paid, on‑the‑job training and advancement opportunities.
85% county contribution to health and dental premiums.
Health Savings Account (HSA) available to all employees enrolled in the county medical plan, with annual employer contributions.
Wisconsin Retirement System contributions per current rates.
County‑paid life insurance equivalent to annual salary; supplemental options available.
Competitive paid time off: vacation, sick time, personal days, and holidays.
Public Student Loan Forgiveness (PSLF) employer assistance.
Long‑term and short‑term disability coverage; employee assistance program; holiday schedule with 10 paid holidays and 3½ personal holidays.
Application Requirements Please attach college transcripts, a college diploma, or other proof of college credentials with your application.
Equal Opportunity Statement Douglas County is an Equal Opportunity/Affirmative Action Employer.
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Essential Responsibilities
Screen unit referrals to child protection and provide input on cases and recommendations.
Conduct child protection investigations following state and agency standards, and Wisconsin Children’s Code.
Participate in Child First interviews with law enforcement and the District Attorney’s office.
Assess safety needs and make appropriate referrals for community resources.
Seek court jurisdiction and provide documentation for petitions when required.
Offer services throughout the assessment process and manage cases until transfer or closure.
Facilitate services for families needing court‑ordered or voluntary case management.
Develop protection and safety plans and arrange implementation of service plans.
Provide intake coverage, accepting walk‑in or telephone intakes per agency protocols.
Serve in a 24/7 on‑call rotation for after‑hours juvenile custody intake calls as scheduled.
Perform additional duties as assigned.
Minimum Qualifications
Bachelor’s degree in Social Work preferred; a bachelor’s degree in human services with at least one year of related work experience is acceptable.
Must possess and maintain a valid driver’s license and furnish proof of automobile insurance.
Ability and willingness to obtain Wisconsin Social Work certification (statute 457.08(1) or 457.09(1)) may be required during employment.
One to two years’ related work experience preferred.
Competency Areas
Knowledge of social and economic factors that influence family life.
Understanding of human behavior, development, and psychological defense mechanisms.
Knowledge of community resources and public assistance programs.
Proficiency in interviewing techniques, problem‑solving methodology, and caseload management.
Strong communication skills, both written and verbal, including court testimony and public speaking.
Ability to develop and modify case plans in partnership with clients.
Experience with documentation and use of designated software within six months of hire.
Commitment to ethical practice, accountability, and continuous improvement.
Physical & Work Conditions
Perform non‑sedentary work, including walking, climbing stairs, and standing/sitting variable times.
Carry a laptop and materials, lift up to 30 pounds, and make field visits as needed.
Drive to and from appointments; maintain a valid driver’s license.
Work in professional office environments as well as private residences, schools, or medical facilities.
Benefits
Annual wage increase based on eligibility.
Paid, on‑the‑job training and advancement opportunities.
85% county contribution to health and dental premiums.
Health Savings Account (HSA) available to all employees enrolled in the county medical plan, with annual employer contributions.
Wisconsin Retirement System contributions per current rates.
County‑paid life insurance equivalent to annual salary; supplemental options available.
Competitive paid time off: vacation, sick time, personal days, and holidays.
Public Student Loan Forgiveness (PSLF) employer assistance.
Long‑term and short‑term disability coverage; employee assistance program; holiday schedule with 10 paid holidays and 3½ personal holidays.
Application Requirements Please attach college transcripts, a college diploma, or other proof of college credentials with your application.
Equal Opportunity Statement Douglas County is an Equal Opportunity/Affirmative Action Employer.
#J-18808-Ljbffr