Sogeti
Healthcare Business Analyst – Application Enhancements (Salesforce)
The Healthcare Business Analyst will support digital application enhancement initiatives across CRM platforms built on Salesforce. This role partners closely with product owners, technical teams, and cross‑functional business stakeholders to translate business needs into scalable, high‑quality solutions. The ideal candidate combines strong analytical thinking, user‑journey understanding, and hands‑on experience with modern CRM platforms.
Key Responsibilities
Conduct detailed requirement‑gathering sessions with business and technical stakeholders.
Translate business needs into clear user stories, acceptance criteria, process flows, and functional specifications.
Analyze current‑state systems and propose optimized future‑state workflows.
Facilitate grooming, prioritization, and backlog management for enhancement features.
Platform‑Specific Responsibilities – Salesforce (CRM & Experience Cloud)
Translate business needs into requirements for Sales Cloud, Service Cloud, Experience Cloud, or Marketing components.
Work with admins and developers on configuration, automation, workflows, validations, and integration changes.
Support data quality improvements, data mapping, and field‑level requirement clarifications.
Review and verify functional test cases related to Salesforce enhancements.
Project Execution & Delivery
Partner with product owners on roadmap planning, release planning, and prioritization.
Collaborate closely with UX, QA, engineering, and architecture teams.
Support UAT planning, test execution, and defect triage.
Track enhancement progress, risks, and impacts; communicate clearly with leadership and delivery teams.
Required Skills & Qualifications Core Business Analysis Skills
Healthcare domain experience.
Strong experience in requirements elicitation, documentation, and stakeholder engagement.
Proficiency in creating user stories, process maps, data flows, and functional specifications.
Strong problem‑solving skills with the ability to propose system‑aligned, scalable solutions.
Experience working in Agile/Scrum delivery frameworks.
Technical & Platform Skills
Working knowledge of Salesforce (Sales/Service Cloud, automation, flows, validation rules, permissions, integrations).
Understanding of REST/SOAP APIs, integrations, and data mapping concepts.
Familiarity with CRM governance and usability standards.
Tools & Methodologies
Experience with Jira/Azure DevOps for backlog management.
Ability to work with UX teams using wireframes and prototypes.
Ability to create test plans, support UAT, and validate delivered functionality.
Soft Skills
Excellent verbal and written communication skills.
Strong stakeholder management across business and technical teams.
Ability to work independently and drive clarity in ambiguous environments.
Analytical mindset with attention to detail and follow‑through.
Preferred Experience
Exposure to healthcare, non‑profit, or mission‑driven digital transformation environments.
Experience supporting CRM modernization, patient/member journeys, or digital engagement experiences.
Life at Sogeti
Flexible work options
401(k) with 150% match up to 6%
Employee Share Ownership Plan
Medical, Prescription, Dental & Vision Insurance
Life Insurance
100% Company‑Paid Mobile Phone Plan
3 Weeks PTO + 7 Paid Holidays
Paid Parental Leave
Adoption, Surrogacy & Cryopreservation Assistance
Subsidized Back‑up Child/Elder Care & Tutoring
Career Planning & Coaching
$5,250 Tuition Reimbursement & 20,000+ Online Courses
Employee Resource Groups
Counseling & Support for Physical, Financial, Emotional & Spiritual Well‑being
Disaster Relief Programs
About Sogeti Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands‑on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.
Become Your Best Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Disclaimer This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue‑based metrics, business or organization needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role.
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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Key Responsibilities
Conduct detailed requirement‑gathering sessions with business and technical stakeholders.
Translate business needs into clear user stories, acceptance criteria, process flows, and functional specifications.
Analyze current‑state systems and propose optimized future‑state workflows.
Facilitate grooming, prioritization, and backlog management for enhancement features.
Platform‑Specific Responsibilities – Salesforce (CRM & Experience Cloud)
Translate business needs into requirements for Sales Cloud, Service Cloud, Experience Cloud, or Marketing components.
Work with admins and developers on configuration, automation, workflows, validations, and integration changes.
Support data quality improvements, data mapping, and field‑level requirement clarifications.
Review and verify functional test cases related to Salesforce enhancements.
Project Execution & Delivery
Partner with product owners on roadmap planning, release planning, and prioritization.
Collaborate closely with UX, QA, engineering, and architecture teams.
Support UAT planning, test execution, and defect triage.
Track enhancement progress, risks, and impacts; communicate clearly with leadership and delivery teams.
Required Skills & Qualifications Core Business Analysis Skills
Healthcare domain experience.
Strong experience in requirements elicitation, documentation, and stakeholder engagement.
Proficiency in creating user stories, process maps, data flows, and functional specifications.
Strong problem‑solving skills with the ability to propose system‑aligned, scalable solutions.
Experience working in Agile/Scrum delivery frameworks.
Technical & Platform Skills
Working knowledge of Salesforce (Sales/Service Cloud, automation, flows, validation rules, permissions, integrations).
Understanding of REST/SOAP APIs, integrations, and data mapping concepts.
Familiarity with CRM governance and usability standards.
Tools & Methodologies
Experience with Jira/Azure DevOps for backlog management.
Ability to work with UX teams using wireframes and prototypes.
Ability to create test plans, support UAT, and validate delivered functionality.
Soft Skills
Excellent verbal and written communication skills.
Strong stakeholder management across business and technical teams.
Ability to work independently and drive clarity in ambiguous environments.
Analytical mindset with attention to detail and follow‑through.
Preferred Experience
Exposure to healthcare, non‑profit, or mission‑driven digital transformation environments.
Experience supporting CRM modernization, patient/member journeys, or digital engagement experiences.
Life at Sogeti
Flexible work options
401(k) with 150% match up to 6%
Employee Share Ownership Plan
Medical, Prescription, Dental & Vision Insurance
Life Insurance
100% Company‑Paid Mobile Phone Plan
3 Weeks PTO + 7 Paid Holidays
Paid Parental Leave
Adoption, Surrogacy & Cryopreservation Assistance
Subsidized Back‑up Child/Elder Care & Tutoring
Career Planning & Coaching
$5,250 Tuition Reimbursement & 20,000+ Online Courses
Employee Resource Groups
Counseling & Support for Physical, Financial, Emotional & Spiritual Well‑being
Disaster Relief Programs
About Sogeti Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands‑on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.
Become Your Best Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Disclaimer This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue‑based metrics, business or organization needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role.
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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