Ochsner LSU Health
Patient Access Rep/Medical Assistant- Full time Center for Perinatal Medicine
Ochsner LSU Health, Shreveport, Louisiana, us, 71150
Patient Access Rep / Medical Assistant – Center for Perinatal Medicine (Full Time)
The role involves appointment scheduling and medical assistant functions within a clinic setting. The incumbent provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Education Required: High school diploma or equivalent.
Work Experience Preferred: Completion of a Medical Assistant training program. Preferred: Related experience in a clinic or medical office setting.
Certifications
Required: Basic Life Support (BLS) from the American Heart Association.
Preferred: Certification in Healthcare Access Manager (CHAM).
Preferred: Certification in Healthcare Access Associate (CHAA).
Preferred: Certification as a Medical Assistant (or other medical specialty-based certification).
Knowledge, Skills, and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of patient information.
Must be proficient with Windows-style applications and keyboard.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Skills to effectively present information and respond to questions from patients and customers, with proficiency.
Ability to work collaboratively with other departments.
Ability to exercise sound judgment in handling/escalating difficult situations.
Job Duties
Provide excellent customer service to all patients, guests, and family members.
Ensure all patient required forms are completed and other paperwork/documents are gathered and accurate.
Efficiently input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles and self-pay portions due.
Perform vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments.
Prepare patient for exam, explaining any procedures before they are performed and answering the patients’ questions.
Schedule and reschedule patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.
Compliance & Privacy The employer remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. The employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
Physical and Environmental Demands Medium work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demands are in excess of those for sedentary work. The job may also involve walking or standing to a significant degree, sitting most of the time with pushing and/or pulling of materials, and working at a production rate pace entailing constant pushing and/or pulling of materials. The job also exposes the incumbent to blood, body fluid and tissue, hazardous medications or hazardous waste through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste.
Equal Opportunity Employer The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
Ready to make a difference? Apply Today!
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Education Required: High school diploma or equivalent.
Work Experience Preferred: Completion of a Medical Assistant training program. Preferred: Related experience in a clinic or medical office setting.
Certifications
Required: Basic Life Support (BLS) from the American Heart Association.
Preferred: Certification in Healthcare Access Manager (CHAM).
Preferred: Certification in Healthcare Access Associate (CHAA).
Preferred: Certification as a Medical Assistant (or other medical specialty-based certification).
Knowledge, Skills, and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of patient information.
Must be proficient with Windows-style applications and keyboard.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Skills to effectively present information and respond to questions from patients and customers, with proficiency.
Ability to work collaboratively with other departments.
Ability to exercise sound judgment in handling/escalating difficult situations.
Job Duties
Provide excellent customer service to all patients, guests, and family members.
Ensure all patient required forms are completed and other paperwork/documents are gathered and accurate.
Efficiently input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles and self-pay portions due.
Perform vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments.
Prepare patient for exam, explaining any procedures before they are performed and answering the patients’ questions.
Schedule and reschedule patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.
Compliance & Privacy The employer remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. The employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
Physical and Environmental Demands Medium work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demands are in excess of those for sedentary work. The job may also involve walking or standing to a significant degree, sitting most of the time with pushing and/or pulling of materials, and working at a production rate pace entailing constant pushing and/or pulling of materials. The job also exposes the incumbent to blood, body fluid and tissue, hazardous medications or hazardous waste through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste.
Equal Opportunity Employer The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
Ready to make a difference? Apply Today!
#J-18808-Ljbffr