Crane Co.
# # **Essential Functions:**# **Non-Essential Functions:*** Serve as back-up support when CSA team lead and Customer Administration Manager are absent* Support Customers as needed when Customer Account Managers/Regional Sales Managers are absent* Accurately manage internal databases or CRM tools as applicable* Prepares business letters and coordinate with management as applicable* Coordinating with other internal functional teams in order to drive expedited/aircraft on ground (AOG) orders as applicable# **Minimum Qualifications:*** ***Experience*:** 5-10 years of applicable Customer Service work experience, preferably in a manufacturing environment.* ***Knowledge*:** Complete understanding and applicable of industry principles, concepts, practices, and procedures of business administration; Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. Export knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance; Expert knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements; An expert understanding of pricing principles, how to research invoices, payments, and debits; business acumen with the ability to clearly recognize risk elements in business transactions* ***Skills/Abilities*:** Super user of an ERP system; Implement and interpret department processes and procedures; Can effectively prepare and host a customer visit with tour included; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to troubleshoot customer issues; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine to moderately complex problems; Ability to perform work with minimal direction; Intermediate to advanced Microsoft Office skills (Word and Excel); Strong communication skills including verbal and written.* ***Education/Certification***: High School Diploma or equivalent experience* **Eligibility Requirement:** *This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).***Top Benefits:**As a team member at Crane Aerospace and Electronics, you’ll enjoy:* **Benefits:**Health care, dental, vision, life and disability insurance starting the first day of the month* **Time Off:**15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.* **401k Retirement Plan:**401k plan with company match* **Education Reimbursement:**eligible after 90 days of employment.**Working Conditions:*** Standard office environment* Work requires substantial visual concentration on detail* Working conditions are normal for a manufacturing environment* Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE* May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes* Standing: 10% \*percentage is approximate and may vary depending on work task* Sitting: 90% \*percentage is approximate and may vary depending on work task* Lifting (in pounds):
up to 10 pounds* Pushing (in pounds):
up to 10 pounds* Mental/Visual: use of computer, calculator, filing cabinets* Workspace (line, cube, etc):cubicle/deskYou can see a list of our benefits at
or visit our website at
for more information on our company and great opportunities.We are committed to operational excellence and world class processes.
We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check.
FAA sensitive positions require employees to participate in a random drug test pool.#LI-JJ1 #CAE**Salary Range: $84,385 - $110,845 USD Annual.**Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.*This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.**Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.***Crane Aerospace and Electronics** has an exciting opportunity for a **Customer Service Administrator** at our **Lynnwood, WA** location.*This is an on-site position.***About Crane:****Crane Aerospace & Electronics** supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).This facility delivers industry-leading aerospace & defense power and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA’s New Horizons spacecraft and innovative enough to be featured on Eviation’s Alice all-electric aircraft. You’ll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains.**Job Summary:**The **Customer Service Administrator** is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. Assuring appropriate communication between the company, its customers and regulatory agencies. The Customer Service Administrator acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. This role is expected to develop and nurture critical business relationships with our strategic/key customer accounts. This position carries direct responsibility for performing major assignments, partnering with a diverse array of internal departments that affect business operations to a significant degree.* Review and negotiate customer purchase orders for compliance to Crane policies and applicable export and/or Government regulations* Resolves complex customer issues and maintains customer accounts of significant value to the company* Administer and manage purchase orders by flowing down essential requirements through the business to ensure these requirements are met in a cost-effective and timely manner. This includes managing internal coordination and flowing down of purchase order specifications, quality requirements, terms and conditions and applicable Government Federal Acquisition Regulations* Prepare timely responses to customer requests for quotes (RFQ) by establishing pricing and delivery commitments to customers through the use of Crane pricing and approval policies* Interpret and enter purchase order requirements into ERP system and provide order #J-18808-Ljbffr
up to 10 pounds* Pushing (in pounds):
up to 10 pounds* Mental/Visual: use of computer, calculator, filing cabinets* Workspace (line, cube, etc):cubicle/deskYou can see a list of our benefits at
or visit our website at
for more information on our company and great opportunities.We are committed to operational excellence and world class processes.
We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check.
FAA sensitive positions require employees to participate in a random drug test pool.#LI-JJ1 #CAE**Salary Range: $84,385 - $110,845 USD Annual.**Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.*This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.**Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.***Crane Aerospace and Electronics** has an exciting opportunity for a **Customer Service Administrator** at our **Lynnwood, WA** location.*This is an on-site position.***About Crane:****Crane Aerospace & Electronics** supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).This facility delivers industry-leading aerospace & defense power and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA’s New Horizons spacecraft and innovative enough to be featured on Eviation’s Alice all-electric aircraft. You’ll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains.**Job Summary:**The **Customer Service Administrator** is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. Assuring appropriate communication between the company, its customers and regulatory agencies. The Customer Service Administrator acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. This role is expected to develop and nurture critical business relationships with our strategic/key customer accounts. This position carries direct responsibility for performing major assignments, partnering with a diverse array of internal departments that affect business operations to a significant degree.* Review and negotiate customer purchase orders for compliance to Crane policies and applicable export and/or Government regulations* Resolves complex customer issues and maintains customer accounts of significant value to the company* Administer and manage purchase orders by flowing down essential requirements through the business to ensure these requirements are met in a cost-effective and timely manner. This includes managing internal coordination and flowing down of purchase order specifications, quality requirements, terms and conditions and applicable Government Federal Acquisition Regulations* Prepare timely responses to customer requests for quotes (RFQ) by establishing pricing and delivery commitments to customers through the use of Crane pricing and approval policies* Interpret and enter purchase order requirements into ERP system and provide order #J-18808-Ljbffr