Crane Company
Customer Service Administrator
– Auburn, CA – Crane Aerospace & Electronics
About Crane Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. Founded in 1968, our Auburn site offers state‑of‑the‑art manufacturing of multi‑stage lubrication and gerotor pumps for aerospace and defense applications.
Job Summary The Customer Service Administrator II supports sales success by coordinating administrative activities for assigned customers, consulting with business managers, and ensuring effective communication with customers and regulatory agencies. The role serves as a liaison regarding quotes, purchases, order status, data entry, file maintenance, warranty returns, and post‑award activities.
Essential Functions
Review and negotiate customer purchase orders for compliance with Crane policies and applicable export or Government regulations; manage internal coordination to ensure timely and cost‑effective fulfillment.
Interpret and enter purchase order requirements into the ERP system and provide order acknowledgements to customers.
Understand Crane Business System tools such as key performance indicators and standard work to participate in continuous improvement efforts.
Prepare timely responses to customer requests for quotations (RFQ) through internal coordination, conveying pricing and delivery information.
Support accounts receivables, addressing past‑due payment issues for the assigned customer base.
Process warranty returns, ensuring timely processing to meet customer requirements.
Maintain relationships with the customer base by providing accurate and timely shipment status via telecoms, WebEx, and meetings; coordinate with Customer Account Managers/Regional Sales Managers to resolve disputes.
Administer customer web‑based portals for returned goods and related transactions; conduct data entry and reporting within portal applications.
Support demand management and Regional Sales Managers to ensure accurate customer forecasts are entered in ERP, driving material requirements and sales planning.
Ensure export compliance requirements are adhered to.
Validate customer scorecards, contest findings that are inconsistent with actual performance, and recommend actions to improve on‑time delivery.
Apply general knowledge of business processes to train Customer Service administrators and identify process improvement opportunities.
Performs additional tasks assigned by supervisor or management.
Non‑Essential Functions
Accurately manage internal databases or CRM tools as applicable.
Provide follow‑up support to Regional Sales Managers, business managers, and customer account managers.
Coordinate with other internal functional teams to drive expedited/aircraft on‑ground (AOG) orders.
Minimum Qualifications
2–5 years of applicable Customer Service experience.
Strong understanding of business administration concepts, customer portals, Export Administration Regulations, Incoterms, ITAR compliance, FAR/DFAR, government procurement specifications, pricing principles, and invoice research.
Proficient use of an ERP system; ability to follow departmental processes and workflows; collaborative teamwork; customer issue troubleshooting; clear communication; outstanding organizational skills; problem‑solving skills; intermediate–advanced Microsoft Office (Word, Excel).
High School Diploma.
Eligibility: position may require access to Controlled Data or Information—only U.S. persons will be considered.
Preferred Qualifications
Experience with Oracle.
Aerospace manufacturing experience.
Associate’s or bachelor’s degree.
Top Benefits
Health, dental, and life insurance beginning the first day of the month.
15 days of paid time off that accrue from day one, and 12 paid holidays per year.
401(k) retirement plan with company match.
Education reimbursement eligible after 90 days of employment.
Salary range: $72,200 to $94,200.
This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Crane Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
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– Auburn, CA – Crane Aerospace & Electronics
About Crane Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. Founded in 1968, our Auburn site offers state‑of‑the‑art manufacturing of multi‑stage lubrication and gerotor pumps for aerospace and defense applications.
Job Summary The Customer Service Administrator II supports sales success by coordinating administrative activities for assigned customers, consulting with business managers, and ensuring effective communication with customers and regulatory agencies. The role serves as a liaison regarding quotes, purchases, order status, data entry, file maintenance, warranty returns, and post‑award activities.
Essential Functions
Review and negotiate customer purchase orders for compliance with Crane policies and applicable export or Government regulations; manage internal coordination to ensure timely and cost‑effective fulfillment.
Interpret and enter purchase order requirements into the ERP system and provide order acknowledgements to customers.
Understand Crane Business System tools such as key performance indicators and standard work to participate in continuous improvement efforts.
Prepare timely responses to customer requests for quotations (RFQ) through internal coordination, conveying pricing and delivery information.
Support accounts receivables, addressing past‑due payment issues for the assigned customer base.
Process warranty returns, ensuring timely processing to meet customer requirements.
Maintain relationships with the customer base by providing accurate and timely shipment status via telecoms, WebEx, and meetings; coordinate with Customer Account Managers/Regional Sales Managers to resolve disputes.
Administer customer web‑based portals for returned goods and related transactions; conduct data entry and reporting within portal applications.
Support demand management and Regional Sales Managers to ensure accurate customer forecasts are entered in ERP, driving material requirements and sales planning.
Ensure export compliance requirements are adhered to.
Validate customer scorecards, contest findings that are inconsistent with actual performance, and recommend actions to improve on‑time delivery.
Apply general knowledge of business processes to train Customer Service administrators and identify process improvement opportunities.
Performs additional tasks assigned by supervisor or management.
Non‑Essential Functions
Accurately manage internal databases or CRM tools as applicable.
Provide follow‑up support to Regional Sales Managers, business managers, and customer account managers.
Coordinate with other internal functional teams to drive expedited/aircraft on‑ground (AOG) orders.
Minimum Qualifications
2–5 years of applicable Customer Service experience.
Strong understanding of business administration concepts, customer portals, Export Administration Regulations, Incoterms, ITAR compliance, FAR/DFAR, government procurement specifications, pricing principles, and invoice research.
Proficient use of an ERP system; ability to follow departmental processes and workflows; collaborative teamwork; customer issue troubleshooting; clear communication; outstanding organizational skills; problem‑solving skills; intermediate–advanced Microsoft Office (Word, Excel).
High School Diploma.
Eligibility: position may require access to Controlled Data or Information—only U.S. persons will be considered.
Preferred Qualifications
Experience with Oracle.
Aerospace manufacturing experience.
Associate’s or bachelor’s degree.
Top Benefits
Health, dental, and life insurance beginning the first day of the month.
15 days of paid time off that accrue from day one, and 12 paid holidays per year.
401(k) retirement plan with company match.
Education reimbursement eligible after 90 days of employment.
Salary range: $72,200 to $94,200.
This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Crane Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
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