CrowdStrike
Customer Value Manager - Enterprise (Remote)
Join to apply for the
Customer Value Manager - Enterprise (Remote)
role at
CrowdStrike .
About The Role Customer Value Manager will work in the Worldwide Sales and Operations Organization to drive the success of our Customer Value Management Office (CVMO). The CVMO partners with prospects and customers to deliver a guided path to verified outcomes rooted in their organizational priorities. CVMs play an integral role with the account team to lead strategic Value Proposal discussions, Executive Business Reviews, and coordinated Partnership Success Reviews.
What You’ll Do
Support Field Sales in New Business Acquisition, Account Retention, and ARR Retention & Growth. Augment Field Sales with Flex Value Proposals, Business Value Assessments, Executive Business Reviews and Partnership Success Reviews, including a Value Realized Analyses.
Support Customers in driving towards outcomes as defined by Customers. Develop a comprehensive knowledge of Customer's goals, objectives, and pain points to appropriately map CrowdStrike capabilities and outcomes to their needs.
Collaborate with Customer and account team to create and evolve customer value roadmap pre- and post-sale.
Communicate and promote transparency across ENTIRE account team (AE, SE, TAM, Specialist, Marketing) for better coordinated messaging to Customers.
Connect all Customer data sources and uplift documented insights to share in Value Proposals, Executive Business Reviews and Partnership Success Reviews.
Partner with entire account to provide sales management secondary view of risk in accounts through completion of Heatmap of Risk Indicators.
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.
Deliver successful customers to the contract renewal cycle and support Field Sales in minimizing customer attrition.
What You’ll Need
5+ years of experience in a related, customer‑facing functional role (e.g., consulting, finance, business growth, strategy). Experience in enterprise sales and operations is a plus.
Ability to ingest and simplify multiple sources of information (from Customer, Platform, Account Team, independent research) to generate and articulate insights.
Proficiency in cash flow and ROI financial metrics (NPV, IRR, Payback).
Deep quantitative and financial modeling skill set with stellar verbal and written communication skills to adapt to multiple stakeholders. Proven track record of managing large, complex projects and/or programs.
Proficient in handling difficult customers or situations and can demonstrate keen ability to problem solve in a collaborative fashion.
Proven track record of working within a matrix environment.
High degree of professional presence, as the role is customer facing (ideally at the CIO, CFO, CISO level).
Comfort with ambiguity and natural aptitude for learning.
Advanced PowerPoint and Excel skills.
Forward‑thinking and self‑starter attitude with high degree of curiosity and collaborative Team Member to other CVMs.
Bonus points for cybersecurity industry experience.
Benefits Of Working At CrowdStrike
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world‑class amenities
Great Place to Work Certified™ across the globe
Equal Employment Opportunity CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy‑related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions—including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay‑offs, return from lay‑off, terminations and social/recreational programs—on valid job requirements.
Finding out more about your rights as an applicant.
Contact recruiting@crowdstrike.com for further assistance.
#J-18808-Ljbffr
Customer Value Manager - Enterprise (Remote)
role at
CrowdStrike .
About The Role Customer Value Manager will work in the Worldwide Sales and Operations Organization to drive the success of our Customer Value Management Office (CVMO). The CVMO partners with prospects and customers to deliver a guided path to verified outcomes rooted in their organizational priorities. CVMs play an integral role with the account team to lead strategic Value Proposal discussions, Executive Business Reviews, and coordinated Partnership Success Reviews.
What You’ll Do
Support Field Sales in New Business Acquisition, Account Retention, and ARR Retention & Growth. Augment Field Sales with Flex Value Proposals, Business Value Assessments, Executive Business Reviews and Partnership Success Reviews, including a Value Realized Analyses.
Support Customers in driving towards outcomes as defined by Customers. Develop a comprehensive knowledge of Customer's goals, objectives, and pain points to appropriately map CrowdStrike capabilities and outcomes to their needs.
Collaborate with Customer and account team to create and evolve customer value roadmap pre- and post-sale.
Communicate and promote transparency across ENTIRE account team (AE, SE, TAM, Specialist, Marketing) for better coordinated messaging to Customers.
Connect all Customer data sources and uplift documented insights to share in Value Proposals, Executive Business Reviews and Partnership Success Reviews.
Partner with entire account to provide sales management secondary view of risk in accounts through completion of Heatmap of Risk Indicators.
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.
Deliver successful customers to the contract renewal cycle and support Field Sales in minimizing customer attrition.
What You’ll Need
5+ years of experience in a related, customer‑facing functional role (e.g., consulting, finance, business growth, strategy). Experience in enterprise sales and operations is a plus.
Ability to ingest and simplify multiple sources of information (from Customer, Platform, Account Team, independent research) to generate and articulate insights.
Proficiency in cash flow and ROI financial metrics (NPV, IRR, Payback).
Deep quantitative and financial modeling skill set with stellar verbal and written communication skills to adapt to multiple stakeholders. Proven track record of managing large, complex projects and/or programs.
Proficient in handling difficult customers or situations and can demonstrate keen ability to problem solve in a collaborative fashion.
Proven track record of working within a matrix environment.
High degree of professional presence, as the role is customer facing (ideally at the CIO, CFO, CISO level).
Comfort with ambiguity and natural aptitude for learning.
Advanced PowerPoint and Excel skills.
Forward‑thinking and self‑starter attitude with high degree of curiosity and collaborative Team Member to other CVMs.
Bonus points for cybersecurity industry experience.
Benefits Of Working At CrowdStrike
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world‑class amenities
Great Place to Work Certified™ across the globe
Equal Employment Opportunity CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy‑related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions—including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay‑offs, return from lay‑off, terminations and social/recreational programs—on valid job requirements.
Finding out more about your rights as an applicant.
Contact recruiting@crowdstrike.com for further assistance.
#J-18808-Ljbffr