Tia
Title:
Associate Clinic Manager - SoHo Clinic
Manager:
Clinic Manager / Market Operations Regional Manager
Compensation:
$31 to $37/HR
Location:
440 Broome St 2nd Floor, New York, NY 10013
Role Summary As the Tia Associate Clinic Manager, you will directly own operational policies and procedures, financials & performance, and patient & staff experience for a Tia clinic. You will work closely with clinical leadership and partner with your Clinic Manager/Market Operations Regional Manager to ensure your clinic hits overall performance targets (patient experience, utilization, care margin, quality). You will directly manage all administrative staff and support the clinic team by setting the tone and intention as an inspirational and thoughtful leader. The primary objective is to ensure smooth coordination between patients, providers, and support staff while upholding industry regulations and best practices. This is an in‑person role and you will be on‑site at the clinic you manage.
Responsibilities
Manage clinic support staff – Front Desk Associates, Medical Assistants, Phlebotomists, Lead Clinical Assistants (if applicable)
Support performance management and development of clinic teams in partnership with HRBP and Clinic Manager/Market Operations Regional Manager
Hold 1:1s with team members, providing support, giving feedback, developing and maintaining rapport
Lead hiring and onboarding of clinic staff
Cultivate positive clinic culture through team engagement practices
Own provider & support staff schedules for your clinic
Provide robust oversight of clinical workflows, ensuring Tia is providing compliant & high quality care and clinic operates efficiently
Collaborate with Clinic Manager/Market Operations Regional Manager to manage clinic costs to budget
Ensure clinic meets Tia Space & Care Standards
Jump in to cover MA / FDA staff, where needed (up to 40%)
Partner with clinical leadership to ensure adequate appointment access at the clinic (appointment types and total availability)
Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
Ensure patient & staff safety & quality of care through incident reporting and access plans
Effectively respond to patient experience or quality escalations
Support marketing team with community & clinic events
Abilities / Skills
Experience and excitement in building teams
Strong verbal and written communication skills
Highly organized with ability to prioritize and reprioritize
Ability to interpret & act on performance metrics
Capacity to roll up sleeves and dive deep into clinic workflows, understanding the job of your team so well you could perform the duties yourself
Customer service skills; ability to connect with others, exudes empathy and compassion
Thrives in a start‑up environment, comfortable with change & ambiguity, effective at change management for your team
Proficiency in MS/Google Suite
Other Requirements / Qualifications
Must be able to work flexible/non‑traditional hours including occasional weekends and some holidays (on‑call for emergencies)
Onsite role – expected to work in clinic
At least 2 years of management experience (multi‑site experience a plus)
Associate’s degree; Bachelor’s degree in healthcare administration or related field preferred
Medical Assistant or experience managing clinical support roles
Other Important Details
Willing to work morning, nights & weekends if needed
Authorized to work in the US
Tia is an equal opportunity employer.
About Us Tia is the modern medical home for women. Founded in 2017, we treat women as whole people and blend in‑person and virtual care services. Our “Whole Woman, Whole Life” model fuses gynecology, primary care, mental health, and wellness services. We focus on high quality and lower cost to make women healthier, providers happier, and the business stronger.
Tia has raised over $132M in venture capital, including a $100M Series B. Our goal is to serve >100,000 women by 2023, expanding in NYC, LA, Phoenix and soon San Francisco.
We’re building a world‑class team of clinicians, researchers, designers, technologists and operators who share the mission to reimagine women’s health.
Equal Opportunity Employer Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We encourage people of color and members of the LGBTQ+ community to apply.
#J-18808-Ljbffr
Associate Clinic Manager - SoHo Clinic
Manager:
Clinic Manager / Market Operations Regional Manager
Compensation:
$31 to $37/HR
Location:
440 Broome St 2nd Floor, New York, NY 10013
Role Summary As the Tia Associate Clinic Manager, you will directly own operational policies and procedures, financials & performance, and patient & staff experience for a Tia clinic. You will work closely with clinical leadership and partner with your Clinic Manager/Market Operations Regional Manager to ensure your clinic hits overall performance targets (patient experience, utilization, care margin, quality). You will directly manage all administrative staff and support the clinic team by setting the tone and intention as an inspirational and thoughtful leader. The primary objective is to ensure smooth coordination between patients, providers, and support staff while upholding industry regulations and best practices. This is an in‑person role and you will be on‑site at the clinic you manage.
Responsibilities
Manage clinic support staff – Front Desk Associates, Medical Assistants, Phlebotomists, Lead Clinical Assistants (if applicable)
Support performance management and development of clinic teams in partnership with HRBP and Clinic Manager/Market Operations Regional Manager
Hold 1:1s with team members, providing support, giving feedback, developing and maintaining rapport
Lead hiring and onboarding of clinic staff
Cultivate positive clinic culture through team engagement practices
Own provider & support staff schedules for your clinic
Provide robust oversight of clinical workflows, ensuring Tia is providing compliant & high quality care and clinic operates efficiently
Collaborate with Clinic Manager/Market Operations Regional Manager to manage clinic costs to budget
Ensure clinic meets Tia Space & Care Standards
Jump in to cover MA / FDA staff, where needed (up to 40%)
Partner with clinical leadership to ensure adequate appointment access at the clinic (appointment types and total availability)
Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
Ensure patient & staff safety & quality of care through incident reporting and access plans
Effectively respond to patient experience or quality escalations
Support marketing team with community & clinic events
Abilities / Skills
Experience and excitement in building teams
Strong verbal and written communication skills
Highly organized with ability to prioritize and reprioritize
Ability to interpret & act on performance metrics
Capacity to roll up sleeves and dive deep into clinic workflows, understanding the job of your team so well you could perform the duties yourself
Customer service skills; ability to connect with others, exudes empathy and compassion
Thrives in a start‑up environment, comfortable with change & ambiguity, effective at change management for your team
Proficiency in MS/Google Suite
Other Requirements / Qualifications
Must be able to work flexible/non‑traditional hours including occasional weekends and some holidays (on‑call for emergencies)
Onsite role – expected to work in clinic
At least 2 years of management experience (multi‑site experience a plus)
Associate’s degree; Bachelor’s degree in healthcare administration or related field preferred
Medical Assistant or experience managing clinical support roles
Other Important Details
Willing to work morning, nights & weekends if needed
Authorized to work in the US
Tia is an equal opportunity employer.
About Us Tia is the modern medical home for women. Founded in 2017, we treat women as whole people and blend in‑person and virtual care services. Our “Whole Woman, Whole Life” model fuses gynecology, primary care, mental health, and wellness services. We focus on high quality and lower cost to make women healthier, providers happier, and the business stronger.
Tia has raised over $132M in venture capital, including a $100M Series B. Our goal is to serve >100,000 women by 2023, expanding in NYC, LA, Phoenix and soon San Francisco.
We’re building a world‑class team of clinicians, researchers, designers, technologists and operators who share the mission to reimagine women’s health.
Equal Opportunity Employer Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We encourage people of color and members of the LGBTQ+ community to apply.
#J-18808-Ljbffr