Femtech Insider Ltd.
Title:
Associate Clinic Manager
Manager:
Clinic Manager/Market Operations Regional Manager
Compensation:
$31 to $37/HR
Location:
Tia SoHo Clinic (440 Broome St 2nd Floor, New York, NY 10013)
Role Summary As the Tia Associate Clinic Manager, you will directly own operational policies and procedures, financials & performance, and patient & staff experience for a Tia clinic. You will work closely with clinical leadership and partner with your Clinic Manager/Market Operations Regional Manager to ensure your clinic hits overall performance targets (patient experience, utilization, care margin, quality). You will directly manage all administrative staff. You will support the clinic team by setting the tone and intention at the clinic as an inspirational and thoughtful leader. The primary objective is to ensure smooth coordination between patients, providers, and support staff while upholding industry regulations and best practices. This is an in‑person role and the expectation is that you will be on‑site at the clinic you manage.
Responsibilities Building, Managing, and Engaging Teams
Manage clinic support staff – Front Desk Associates, Medical Assistants, Phlebotomists, Lead Clinical Assistants (if applicable)
Support in performance management and development of clinic teams, in partnership with HRBP (HR Business Partner) and Clinic Manager/Market Operations Regional Manager
Hold 1:1s with team members, providing support, giving feedback, developing and maintaining rapport
Lead hiring and onboarding of clinic staff
Cultivate positive clinic culture through team engagement practices
Clinical & Operational Excellence
Own provider & support staff schedules for your clinic
Provide robust oversight of clinical workflows, ensuring Tia is providing compliant & high‑quality care and clinic is operating efficiently
Collaborate with Clinic Manager/Market Operations Regional Manager to manage clinic costs to budget
Ensure clinic meets Tia Space & Care Standards
Jump in to cover MA / FDA staff, where needed (up to 40%)
Patient Experience & Hospitality
Partner with clinical leadership to ensure adequate appointment access at the clinic (appointment types and total availability)
Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
Ensure patient & staff safety & quality of care through incident reporting and access plans
Effectively respond to patient experience or quality escalations
Support marketing team with community & clinic events
Abilities / Skills
Has experience and excitement in building teams
Strong verbal and written communication skills
Highly organized with ability to prioritize and reprioritize
Ability to interpret & act on performance metrics
Ability to roll up sleeves and dive deep into the clinic workflows, understanding the job of your team so well that you could perform the duties yourself
Customer service skills; Ability to connect with others, exudes empathy and compassion
Must thrive in a start‑up environment, be comfortable with change & ambiguity, and effective at change management for your team
Proficiency in MS/Google Suite
Other requirements/qualifications
Must be able to work flexible/non‑traditional hours including occasional weekends and some holidays (on‑call for emergencies)
On‑site role – expected to work in clinic
At least 2 years of management experience (multi‑site experience is a plus)
Associate’s degree; Bachelor’s degree in healthcare administration or a related field preferred
Medical Assistant or experience managing clinical support roles #indtia
Other important details
You’re willing to work morning, nights & weekends, if needed
You’re authorized to work in the US
Tia is an equal opportunity employer.
About Us Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages. Blending in‑person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence‑based wellness services to treat women comprehensively.
Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early‑stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its “whole‑woman, whole‑life” model to more than 100,000 women by 2023. We’ll do this by growing virtual and in‑person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18‑80 with blended in‑person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco.
Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
If you are committed to collaborative problem solving, creating high‑quality and user‑centric products, and want to make waves in women’s healthcare, join us!
#J-18808-Ljbffr
Associate Clinic Manager
Manager:
Clinic Manager/Market Operations Regional Manager
Compensation:
$31 to $37/HR
Location:
Tia SoHo Clinic (440 Broome St 2nd Floor, New York, NY 10013)
Role Summary As the Tia Associate Clinic Manager, you will directly own operational policies and procedures, financials & performance, and patient & staff experience for a Tia clinic. You will work closely with clinical leadership and partner with your Clinic Manager/Market Operations Regional Manager to ensure your clinic hits overall performance targets (patient experience, utilization, care margin, quality). You will directly manage all administrative staff. You will support the clinic team by setting the tone and intention at the clinic as an inspirational and thoughtful leader. The primary objective is to ensure smooth coordination between patients, providers, and support staff while upholding industry regulations and best practices. This is an in‑person role and the expectation is that you will be on‑site at the clinic you manage.
Responsibilities Building, Managing, and Engaging Teams
Manage clinic support staff – Front Desk Associates, Medical Assistants, Phlebotomists, Lead Clinical Assistants (if applicable)
Support in performance management and development of clinic teams, in partnership with HRBP (HR Business Partner) and Clinic Manager/Market Operations Regional Manager
Hold 1:1s with team members, providing support, giving feedback, developing and maintaining rapport
Lead hiring and onboarding of clinic staff
Cultivate positive clinic culture through team engagement practices
Clinical & Operational Excellence
Own provider & support staff schedules for your clinic
Provide robust oversight of clinical workflows, ensuring Tia is providing compliant & high‑quality care and clinic is operating efficiently
Collaborate with Clinic Manager/Market Operations Regional Manager to manage clinic costs to budget
Ensure clinic meets Tia Space & Care Standards
Jump in to cover MA / FDA staff, where needed (up to 40%)
Patient Experience & Hospitality
Partner with clinical leadership to ensure adequate appointment access at the clinic (appointment types and total availability)
Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
Ensure patient & staff safety & quality of care through incident reporting and access plans
Effectively respond to patient experience or quality escalations
Support marketing team with community & clinic events
Abilities / Skills
Has experience and excitement in building teams
Strong verbal and written communication skills
Highly organized with ability to prioritize and reprioritize
Ability to interpret & act on performance metrics
Ability to roll up sleeves and dive deep into the clinic workflows, understanding the job of your team so well that you could perform the duties yourself
Customer service skills; Ability to connect with others, exudes empathy and compassion
Must thrive in a start‑up environment, be comfortable with change & ambiguity, and effective at change management for your team
Proficiency in MS/Google Suite
Other requirements/qualifications
Must be able to work flexible/non‑traditional hours including occasional weekends and some holidays (on‑call for emergencies)
On‑site role – expected to work in clinic
At least 2 years of management experience (multi‑site experience is a plus)
Associate’s degree; Bachelor’s degree in healthcare administration or a related field preferred
Medical Assistant or experience managing clinical support roles #indtia
Other important details
You’re willing to work morning, nights & weekends, if needed
You’re authorized to work in the US
Tia is an equal opportunity employer.
About Us Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages. Blending in‑person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence‑based wellness services to treat women comprehensively.
Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early‑stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its “whole‑woman, whole‑life” model to more than 100,000 women by 2023. We’ll do this by growing virtual and in‑person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18‑80 with blended in‑person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco.
Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
If you are committed to collaborative problem solving, creating high‑quality and user‑centric products, and want to make waves in women’s healthcare, join us!
#J-18808-Ljbffr