Securitas Group
Job Title:
GSOC Operations Manager Work Schedule:
Monday – Friday (0600 – 1400 CST) On‑call Rotation Required Employment Type:
Full‑Time Location:
Austin, TX Travel Requirement:
Minimal to Moderate (as needed for client or site support)
Position Summary The GSOC Operations Manager is responsible for overseeing day‑to‑day security operations within a 24x7 Global Security Operations Center. This role ensures the protection of client
technical infrastructure, physical assets, personnel, and facilities
through proactive monitoring, access control governance, incident response leadership, and effective communication with internal and external stakeholders.
The GSOC Operations Manager leads shift-based teams, drives operational efficiency, maintains compliance with security policies and regulatory requirements, triages and manages critical incidents, and continuously improves processes, training, and technologies. This position plays a critical leadership role during high‑risk events and serves as a trusted operational partner to clients and executive stakeholders.
Essential Duties and Responsibilities 1. GSOC Operations & Shift Leadership
Lead and manage assigned GSOC shift operations to ensure uninterrupted 24x7 coverage.
Maintain appropriate staff levels, scheduling, breaks, and shift handovers.
Conduct shift briefings, daily stand‑ups, and post‑incident debriefs.
Enforce adherence to established Standard Operating Procedures (SOPs), runbooks, escalation protocols, and client‑specific requirements.
Ensure continuity of operations during emergencies, staffing shortages, or major incidents.
2. Access Control & Physical Security Operations
Oversee physical access control systems (PACS), badging systems, visitor management tools, alarms, and surveillance platforms.
Review, approve, and audit access requests to ensure compliance with least‑privilege and segregation‑of‑duties principles.
Coordinate closely with Physical Security, Facilities, and Guard Force partners regarding site access issues, hardware failures, or security concerns.
Conduct regular access audits, exception reviews, and badge recertifications.
Ensure accurate documentation and evidence handling related to access events and investigations.
3. Incident Monitoring, Triage & Response
Monitor GSOC systems including SIEM, CCTV, alarms, environmental sensors, and intelligence feeds.
Rapidly assess, classify, and triage incidents based on defined severity levels (P1, P2, P3).
Lead response efforts for critical events that may impact: Client physical facilities
Data centers
Network and infrastructure assets
Life safety and personnel security
Initiate and manage incident bridges, coordinating with internal teams (IT Security, Facilities, Legal, HR, Business Continuity) and external responders (law enforcement, emergency services).
Maintain detailed incident documentation, timelines, and action logs.
4. Client & Stakeholder Communication
Act as the primary GSOC point of contact for client stakeholders during assigned shifts.
Ensure communications are accurate, professional, and aligned with contractual SLAs.
Support regular operational reviews, audits, and client governance meetings.
5. Performance Management & Team Development
Conduct regular performance evaluations for GSOC staff on the assigned shift.
Establish clear performance expectations, KPIs, and development plans.
Provide coaching, mentoring, and corrective guidance as needed.
Identify training needs and high‑potential talent for advancement.
6. Training, Readiness & Continuous Improvement
Coordinate tabletop exercises, simulations, and emergency drills.
Update SOPs and training materials based on incident reviews and lessons learned.
Promote a culture of continuous improvement, operational excellence, and professional growth.
7. Compliance, Risk & Audit Support
Ensure GSOC operations comply with internal policies, client requirements, and applicable regulatory frameworks.
Support internal and external audits by providing documentation, evidence, and corrective action plans.
Maintain audit‑ready records for access control, incident response, and monitoring activities.
Identify risk trends and recommend mitigation strategies.
8. Tools, Technology & Documentation
Ensure effective use of GSOC tools and platforms, including: Access Control & Badging platforms
CCTV / VMS
Dispatch / CAD systems
Ticketing and case management tools
Maintain data integrity, accurate logging, and proper evidence retention.
Partner with IT and Security Engineering teams on system enhancements and integrations.
Required Qualifications
Bachelor’s degree is preferred but not required.
Experience in security operations, GSOC/SOC, or critical incident management.
People leadership or supervisory experience is a plus.
Demonstrated experience managing physical security systems and access control.
Strong written and verbal communication skills; ability to brief executives.
Proven ability to lead calmly and decisively during high‑pressure incidents.
Proficiency with Microsoft Office and security operations platforms.
Core Competencies
Operational Leadership
Risk Assessment & Incident Response
Stakeholder Communication
Access Control & Physical Security Management
Compliance & Documentation
Coaching & Talent Development
Decision‑Making Under Pressure
“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
#AF-SSTA
GSOC Day Shift Manager/ Securitas Security/ Austin, Texas / TXDPS License #B03944
#J-18808-Ljbffr
GSOC Operations Manager Work Schedule:
Monday – Friday (0600 – 1400 CST) On‑call Rotation Required Employment Type:
Full‑Time Location:
Austin, TX Travel Requirement:
Minimal to Moderate (as needed for client or site support)
Position Summary The GSOC Operations Manager is responsible for overseeing day‑to‑day security operations within a 24x7 Global Security Operations Center. This role ensures the protection of client
technical infrastructure, physical assets, personnel, and facilities
through proactive monitoring, access control governance, incident response leadership, and effective communication with internal and external stakeholders.
The GSOC Operations Manager leads shift-based teams, drives operational efficiency, maintains compliance with security policies and regulatory requirements, triages and manages critical incidents, and continuously improves processes, training, and technologies. This position plays a critical leadership role during high‑risk events and serves as a trusted operational partner to clients and executive stakeholders.
Essential Duties and Responsibilities 1. GSOC Operations & Shift Leadership
Lead and manage assigned GSOC shift operations to ensure uninterrupted 24x7 coverage.
Maintain appropriate staff levels, scheduling, breaks, and shift handovers.
Conduct shift briefings, daily stand‑ups, and post‑incident debriefs.
Enforce adherence to established Standard Operating Procedures (SOPs), runbooks, escalation protocols, and client‑specific requirements.
Ensure continuity of operations during emergencies, staffing shortages, or major incidents.
2. Access Control & Physical Security Operations
Oversee physical access control systems (PACS), badging systems, visitor management tools, alarms, and surveillance platforms.
Review, approve, and audit access requests to ensure compliance with least‑privilege and segregation‑of‑duties principles.
Coordinate closely with Physical Security, Facilities, and Guard Force partners regarding site access issues, hardware failures, or security concerns.
Conduct regular access audits, exception reviews, and badge recertifications.
Ensure accurate documentation and evidence handling related to access events and investigations.
3. Incident Monitoring, Triage & Response
Monitor GSOC systems including SIEM, CCTV, alarms, environmental sensors, and intelligence feeds.
Rapidly assess, classify, and triage incidents based on defined severity levels (P1, P2, P3).
Lead response efforts for critical events that may impact: Client physical facilities
Data centers
Network and infrastructure assets
Life safety and personnel security
Initiate and manage incident bridges, coordinating with internal teams (IT Security, Facilities, Legal, HR, Business Continuity) and external responders (law enforcement, emergency services).
Maintain detailed incident documentation, timelines, and action logs.
4. Client & Stakeholder Communication
Act as the primary GSOC point of contact for client stakeholders during assigned shifts.
Ensure communications are accurate, professional, and aligned with contractual SLAs.
Support regular operational reviews, audits, and client governance meetings.
5. Performance Management & Team Development
Conduct regular performance evaluations for GSOC staff on the assigned shift.
Establish clear performance expectations, KPIs, and development plans.
Provide coaching, mentoring, and corrective guidance as needed.
Identify training needs and high‑potential talent for advancement.
6. Training, Readiness & Continuous Improvement
Coordinate tabletop exercises, simulations, and emergency drills.
Update SOPs and training materials based on incident reviews and lessons learned.
Promote a culture of continuous improvement, operational excellence, and professional growth.
7. Compliance, Risk & Audit Support
Ensure GSOC operations comply with internal policies, client requirements, and applicable regulatory frameworks.
Support internal and external audits by providing documentation, evidence, and corrective action plans.
Maintain audit‑ready records for access control, incident response, and monitoring activities.
Identify risk trends and recommend mitigation strategies.
8. Tools, Technology & Documentation
Ensure effective use of GSOC tools and platforms, including: Access Control & Badging platforms
CCTV / VMS
Dispatch / CAD systems
Ticketing and case management tools
Maintain data integrity, accurate logging, and proper evidence retention.
Partner with IT and Security Engineering teams on system enhancements and integrations.
Required Qualifications
Bachelor’s degree is preferred but not required.
Experience in security operations, GSOC/SOC, or critical incident management.
People leadership or supervisory experience is a plus.
Demonstrated experience managing physical security systems and access control.
Strong written and verbal communication skills; ability to brief executives.
Proven ability to lead calmly and decisively during high‑pressure incidents.
Proficiency with Microsoft Office and security operations platforms.
Core Competencies
Operational Leadership
Risk Assessment & Incident Response
Stakeholder Communication
Access Control & Physical Security Management
Compliance & Documentation
Coaching & Talent Development
Decision‑Making Under Pressure
“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
#AF-SSTA
GSOC Day Shift Manager/ Securitas Security/ Austin, Texas / TXDPS License #B03944
#J-18808-Ljbffr