Sibcy Cline, Inc.
Job Details
Job Location : Corporate (Suite 300) - Cincinnati, OH 45236
About Sibcy Cline
REALTORS® is a locally owned, independent real estate brokerage with nearly 100 years of history serving the Greater Cincinnati, Northern Kentucky, Dayton, and southeastern Indiana regions. Our in‑house marketing team operates like a full‑service agency, supporting hundreds of agents with strategy, creative services, education, and marketing systems.
Position Summary - This is a full‑time, in‑office role at Sibcy Cline's Corporate Office.
The Marketing Operations Coordinator is responsible for managing the intake, organization, and routing of marketing requests through our ticketing system, while supporting the marketing team in executing projects and maintaining clear, documented processes.
This is a generalist role for someone who is highly organized, communicates clearly in writing, and enjoys learning systems and helping others navigate them.
Key Responsibilities Marketing Request & Ticketing System Support
Serve as the primary point of intake for marketing requests submitted by agents
Review, clarify, name, and tag tickets to ensure accuracy and consistency
Communicate clearly and professionally with agents via email to gather required information and explain next steps
Route requests to appropriate marketing team members and help track progress
Maintain ticket organization and system health
Process Documentation & Knowledge Base Support
Learn marketing workflows, tools, and internal processes
Create and maintain documentation such as process guides, tutorials, solutions articles, FAQs, and common responses
Identify recurring questions or issues and help turn them into self‑service resources
Project & Team Support
Assist the marketing team with day‑to‑day execution of projects and initiatives
Support designers and team members by gathering information and coordinating details
Request quotes for signage, print materials, or promotional items
Help coordinate mailings, vendors, and timelines
Assist with planning and execution of agent‑facing events, classes, or initiatives
Qualifications Required
1–3 years of experience in marketing, communications, operations, or a coordinator‑type role
Strong written communication skills and attention to detail
Highly organized and comfortable managing multiple requests at once
Ability to learn new systems, tools, and processes
Service‑oriented, collaborative mindset
Preferred / Nice to Have
Experience with print marketing and/or direct mail
Familiarity with design tools such as Adobe Creative Suite and/or Canva
Experience supporting projects, vendors, or events
Experience in a service‑based or agency‑style environment
This Role Is
Systems‑and process‑oriented
Agent‑facing and communication‑heavy
A learning role with growth potential
A support role that helps keep marketing projects moving
This Role Is Not
A design‑first or portfolio‑driven role
A social media or content creation position
A marketing strategy or campaign ownership role
A people management role
A plug‑and‑play project manager role
Why Join Sibcy Cline
Work alongside an experienced, collaborative in‑house marketing team
Gain exposure to a wide range of marketing disciplines
Learn how marketing supports a large, high‑performing sales organization
Join a respected, locally owned company with deep community roots
#J-18808-Ljbffr
About Sibcy Cline
REALTORS® is a locally owned, independent real estate brokerage with nearly 100 years of history serving the Greater Cincinnati, Northern Kentucky, Dayton, and southeastern Indiana regions. Our in‑house marketing team operates like a full‑service agency, supporting hundreds of agents with strategy, creative services, education, and marketing systems.
Position Summary - This is a full‑time, in‑office role at Sibcy Cline's Corporate Office.
The Marketing Operations Coordinator is responsible for managing the intake, organization, and routing of marketing requests through our ticketing system, while supporting the marketing team in executing projects and maintaining clear, documented processes.
This is a generalist role for someone who is highly organized, communicates clearly in writing, and enjoys learning systems and helping others navigate them.
Key Responsibilities Marketing Request & Ticketing System Support
Serve as the primary point of intake for marketing requests submitted by agents
Review, clarify, name, and tag tickets to ensure accuracy and consistency
Communicate clearly and professionally with agents via email to gather required information and explain next steps
Route requests to appropriate marketing team members and help track progress
Maintain ticket organization and system health
Process Documentation & Knowledge Base Support
Learn marketing workflows, tools, and internal processes
Create and maintain documentation such as process guides, tutorials, solutions articles, FAQs, and common responses
Identify recurring questions or issues and help turn them into self‑service resources
Project & Team Support
Assist the marketing team with day‑to‑day execution of projects and initiatives
Support designers and team members by gathering information and coordinating details
Request quotes for signage, print materials, or promotional items
Help coordinate mailings, vendors, and timelines
Assist with planning and execution of agent‑facing events, classes, or initiatives
Qualifications Required
1–3 years of experience in marketing, communications, operations, or a coordinator‑type role
Strong written communication skills and attention to detail
Highly organized and comfortable managing multiple requests at once
Ability to learn new systems, tools, and processes
Service‑oriented, collaborative mindset
Preferred / Nice to Have
Experience with print marketing and/or direct mail
Familiarity with design tools such as Adobe Creative Suite and/or Canva
Experience supporting projects, vendors, or events
Experience in a service‑based or agency‑style environment
This Role Is
Systems‑and process‑oriented
Agent‑facing and communication‑heavy
A learning role with growth potential
A support role that helps keep marketing projects moving
This Role Is Not
A design‑first or portfolio‑driven role
A social media or content creation position
A marketing strategy or campaign ownership role
A people management role
A plug‑and‑play project manager role
Why Join Sibcy Cline
Work alongside an experienced, collaborative in‑house marketing team
Gain exposure to a wide range of marketing disciplines
Learn how marketing supports a large, high‑performing sales organization
Join a respected, locally owned company with deep community roots
#J-18808-Ljbffr