SIBCY CLINE
About Sibcy Cline
Sibcy Cline REALTORS® is a locally owned, independent real estate brokerage with nearly 100 years of history serving the Greater Cincinnati, Northern Kentucky, Dayton, and Southeastern Indiana regions. Our in-house marketing team operates like a full-service agency, supporting hundreds of agents with strategy, creative services, education, and marketing systems.
Position Summary - This is a full-time, in-office role at Sibcy Cline's Corporate Office.
The Marketing Operations Coordinator is responsible for managing the intake, organization, and routing of marketing requests through our ticketing system, while supporting the marketing team in executing projects and maintaining clear, documented processes.
This is a generalist role for someone who is highly organized, communicates clearly in writing, and enjoys learning systems and helping others navigate them.
Key Responsibilities
Marketing Request & Ticketing System Support
- Serve as the primary point of intake for marketing requests submitted by agents
- Review, clarify, name, and tag tickets to ensure accuracy and consistency
- Communicate clearly and professionally with agents via email to gather required information and explain next steps
- Route requests to appropriate marketing team members and help track progress
- Maintain ticket organization and system health
Process Documentation & Knowledge Base Support
- Learn marketing workflows, tools, and internal processes
- Create and maintain documentation such as process guides, tutorials, solutions articles, FAQs, and common responses
- Identify recurring questions or issues and help turn them into self-service resources
Project & Team Support
- Assist the marketing team with day-to-day execution of projects and initiatives
- Support designers and team members by gathering information and coordinating details
- Request quotes for signage, print materials, or promotional items
- Help coordinate mailings, vendors, and timelines
- Assist with planning and execution of agent-facing events, classes, or initiatives
Required
- 1-3 years of experience in marketing, communications, operations, or a coordinator-type role
- Strong written communication skills and attention to detail
- Highly organized and comfortable managing multiple requests at once
- Ability to learn new systems, tools, and processes
- Service-oriented, collaborative mindset
Preferred / Nice to Have
- Experience with print marketing and/or direct mail
- Familiarity with design tools such as Adobe Creative Suite and/or Canva
- Experience supporting projects, vendors, or events
- Experience in a service-based or agency-style environment
What This Role Is / Is Not
This Role Is
- Systems- and process-oriented
- Agent-facing and communication-heavy
- A learning role with growth potential
- A support role that helps keep marketing projects moving
This Role Is Not
- A design-first or portfolio-driven role
- A social media or content creation position
- A marketing strategy or campaign ownership role
- A people management role
- A plug-and-play project manager role
Why Join Sibcy Cline
- Work alongside an experienced, collaborative in-house marketing team
- Gain exposure to a wide range of marketing disciplines
- Learn how marketing supports a large, high-performing sales organization
- Join a respected, locally owned company with deep community roots
Sibcy Cline REALTORS® is a locally owned, independent real estate brokerage with nearly 100 years of history serving the Greater Cincinnati, Northern Kentucky, Dayton, and Southeastern Indiana regions. Our in-house marketing team operates like a full-service agency, supporting hundreds of agents with strategy, creative services, education, and marketing systems.
Position Summary - This is a full-time, in-office role at Sibcy Cline's Corporate Office.
The Marketing Operations Coordinator is responsible for managing the intake, organization, and routing of marketing requests through our ticketing system, while supporting the marketing team in executing projects and maintaining clear, documented processes.
This is a generalist role for someone who is highly organized, communicates clearly in writing, and enjoys learning systems and helping others navigate them.
Key Responsibilities
Marketing Request & Ticketing System Support
- Serve as the primary point of intake for marketing requests submitted by agents
- Review, clarify, name, and tag tickets to ensure accuracy and consistency
- Communicate clearly and professionally with agents via email to gather required information and explain next steps
- Route requests to appropriate marketing team members and help track progress
- Maintain ticket organization and system health
Process Documentation & Knowledge Base Support
- Learn marketing workflows, tools, and internal processes
- Create and maintain documentation such as process guides, tutorials, solutions articles, FAQs, and common responses
- Identify recurring questions or issues and help turn them into self-service resources
Project & Team Support
- Assist the marketing team with day-to-day execution of projects and initiatives
- Support designers and team members by gathering information and coordinating details
- Request quotes for signage, print materials, or promotional items
- Help coordinate mailings, vendors, and timelines
- Assist with planning and execution of agent-facing events, classes, or initiatives
Required
- 1-3 years of experience in marketing, communications, operations, or a coordinator-type role
- Strong written communication skills and attention to detail
- Highly organized and comfortable managing multiple requests at once
- Ability to learn new systems, tools, and processes
- Service-oriented, collaborative mindset
Preferred / Nice to Have
- Experience with print marketing and/or direct mail
- Familiarity with design tools such as Adobe Creative Suite and/or Canva
- Experience supporting projects, vendors, or events
- Experience in a service-based or agency-style environment
What This Role Is / Is Not
This Role Is
- Systems- and process-oriented
- Agent-facing and communication-heavy
- A learning role with growth potential
- A support role that helps keep marketing projects moving
This Role Is Not
- A design-first or portfolio-driven role
- A social media or content creation position
- A marketing strategy or campaign ownership role
- A people management role
- A plug-and-play project manager role
Why Join Sibcy Cline
- Work alongside an experienced, collaborative in-house marketing team
- Gain exposure to a wide range of marketing disciplines
- Learn how marketing supports a large, high-performing sales organization
- Join a respected, locally owned company with deep community roots