Bundoran Group
Strategic Account Manager Own Grow a 4M7M Enterprise Hardware Portfolio
Bundoran Group, Austin, Texas, us, 78716
We are exclusively representing a well-established, privately held technology hardware company at a pivotal stage of growth. This organization supports customers running complex, mission-critical systems and has built a strong reputation for reliability, technical depth, and long-term partnerships.
Client details will be shared with qualified candidates during the interview process.
This role is designed for a Strategic Account Manager who wants
ownership ,
stability , and
meaningful upside —not a transactional sales position, but a long-term account leadership role focused on retention, expansion, and customer success. The Role
As a Strategic Account Manager, you will manage a defined portfolio of existing technology hardware customers, totaling approximately
$4M–$7M in annual revenue . You will be responsible for maintaining strong customer relationships, expanding usage across the hardware portfolio, and ensuring long-term account health. This position sits at the intersection of customer success, revenue growth, and technical fluency. You will work closely with internal teams while serving as the primary point of contact for your customers. Key Responsibilities
Account Ownership & Relationship Management
Own and manage a portfolio of existing customer accounts
Build long-term, trust-based relationships via phone, video, and email
Lead Quarterly Business Reviews (QBRs) for key customers
Develop a deep understanding of customer deployments, refresh cycles, and long-term technology roadmaps
Revenue Retention & Expansion
Identify cross-sell, up-sell, and expansion opportunities within active hardware deployments
Support ongoing rollouts of validated hardware solutions
Recognize when customers require new solution designs or architectures and partner with the Growth Team
Ensure timely deal registration and accurate pipeline tracking
Operational Discipline
Maintain complete and accurate CRM records
Log all customer interactions and follow-ups
Build and execute targeted email sequences aligned to hardware lifecycle stages
Provide accurate weekly forecasts tied to customer demand and procurement cycles
Product & Industry Expertise
Develop strong working knowledge of the hardware portfolio, SKUs, and use cases
Stay current on trends in compute, embedded systems, and edge hardware
Participate in structured training and continuous self-directed learning
Cross-Functional Collaboration
Work closely with the Growth Team on new solution opportunities
Partner with Operations, Engineering, Procurement, and Finance to support customer success
What Success Looks Like
Customers view you as a trusted, strategic partner
Revenue is retained and expanded within your portfolio
Opportunities are identified proactively rather than reactively
Pipeline visibility and forecasting are accurate and reliable
Who This Role Is a Strong Fit For
You are likely to succeed in this role if you: Enjoy owning long-term customer relationships
Are comfortable being accountable for revenue retention and growth
Prefer structured environments with clear expectations
Are curious about technology and motivated to continuously learn
Required Experience
2–5+ years in technology hardware sales, customer success, or account management
Experience managing a multi-million-dollar book of business
Understanding of hardware sales cycles, lead times, BOM considerations, and deployment schedules
Strong communication, organizational, and relationship-building skills
This Role Is Probably Not a Fit If
You prefer one-off, transactional sales over long-term account ownership
You are uncomfortable managing a defined revenue portfolio
You are not interested in learning technical products or evolving hardware technologies
You are seeking capped commissions or a purely inbound support role
Compensation & Benefits
Compensation
Base Salary: $60,000–$70,000
On-Target Earnings: $120,000–$140,000+
Uncapped variable compensation tied directly to performance
Benefits
Comprehensive health, dental, and vision coverage
Paid time off and company holidays
Ongoing training and professional development
Clear long-term growth paths
Additional Information
This search is being conducted exclusively. Applications are reviewed on a rolling basis, and we move quickly when we find candidates who align closely with the role. If you are looking for a strategic account role with ownership, upside, and long-term career potential, we encourage you to apply.
#J-18808-Ljbffr
ownership ,
stability , and
meaningful upside —not a transactional sales position, but a long-term account leadership role focused on retention, expansion, and customer success. The Role
As a Strategic Account Manager, you will manage a defined portfolio of existing technology hardware customers, totaling approximately
$4M–$7M in annual revenue . You will be responsible for maintaining strong customer relationships, expanding usage across the hardware portfolio, and ensuring long-term account health. This position sits at the intersection of customer success, revenue growth, and technical fluency. You will work closely with internal teams while serving as the primary point of contact for your customers. Key Responsibilities
Account Ownership & Relationship Management
Own and manage a portfolio of existing customer accounts
Build long-term, trust-based relationships via phone, video, and email
Lead Quarterly Business Reviews (QBRs) for key customers
Develop a deep understanding of customer deployments, refresh cycles, and long-term technology roadmaps
Revenue Retention & Expansion
Identify cross-sell, up-sell, and expansion opportunities within active hardware deployments
Support ongoing rollouts of validated hardware solutions
Recognize when customers require new solution designs or architectures and partner with the Growth Team
Ensure timely deal registration and accurate pipeline tracking
Operational Discipline
Maintain complete and accurate CRM records
Log all customer interactions and follow-ups
Build and execute targeted email sequences aligned to hardware lifecycle stages
Provide accurate weekly forecasts tied to customer demand and procurement cycles
Product & Industry Expertise
Develop strong working knowledge of the hardware portfolio, SKUs, and use cases
Stay current on trends in compute, embedded systems, and edge hardware
Participate in structured training and continuous self-directed learning
Cross-Functional Collaboration
Work closely with the Growth Team on new solution opportunities
Partner with Operations, Engineering, Procurement, and Finance to support customer success
What Success Looks Like
Customers view you as a trusted, strategic partner
Revenue is retained and expanded within your portfolio
Opportunities are identified proactively rather than reactively
Pipeline visibility and forecasting are accurate and reliable
Who This Role Is a Strong Fit For
You are likely to succeed in this role if you: Enjoy owning long-term customer relationships
Are comfortable being accountable for revenue retention and growth
Prefer structured environments with clear expectations
Are curious about technology and motivated to continuously learn
Required Experience
2–5+ years in technology hardware sales, customer success, or account management
Experience managing a multi-million-dollar book of business
Understanding of hardware sales cycles, lead times, BOM considerations, and deployment schedules
Strong communication, organizational, and relationship-building skills
This Role Is Probably Not a Fit If
You prefer one-off, transactional sales over long-term account ownership
You are uncomfortable managing a defined revenue portfolio
You are not interested in learning technical products or evolving hardware technologies
You are seeking capped commissions or a purely inbound support role
Compensation & Benefits
Compensation
Base Salary: $60,000–$70,000
On-Target Earnings: $120,000–$140,000+
Uncapped variable compensation tied directly to performance
Benefits
Comprehensive health, dental, and vision coverage
Paid time off and company holidays
Ongoing training and professional development
Clear long-term growth paths
Additional Information
This search is being conducted exclusively. Applications are reviewed on a rolling basis, and we move quickly when we find candidates who align closely with the role. If you are looking for a strategic account role with ownership, upside, and long-term career potential, we encourage you to apply.
#J-18808-Ljbffr