AVI-SPL
Senior Field Service Technician
About AVI‑SPL
AVI‑SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award‑winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
What You’ll Do
The AVI‑SPL Senior Field Service Technician will work in partnership with the Global Helpdesk to provide service support for customers at client sites with the end goal of restoring functionality to our customers’ assets while delivering a world‑class customer service experience.
Read and interpret electronic schematics and architectural blueprints
Perform preventative maintenance visits to help maintain a stable client base
Clean various AV equipment including camera lenses, monitors, and equipment fans as part of preventive maintenance
Take responsibility for completing accurate job documentation as needed
Ensure equipment delivery and associated responsibilities for assigned assignments
Field installation of control programs (AMX / Crestron / Firmware) – upload and download capability
Field service support of control programs (AMX / Crestron / etc.) – minor edits, compile, upload and download capability
Intermediate field service support of networked devices (routers, IP protocols, etc.)
Perform service tasks in a timely and quality‑conscious manner (e.g., pulling cable, installing connectors, mounting projects, hanging ceiling mounts)
Assist next‑level service technicians as needed
Provide client training as needed
Adhere to and understand OSHA standards for all phases of the job
Setup and troubleshoot various video codecs and UCC devices
Travel to various job sites as required
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives
Items To Consider
Avi‑SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
This position will generally work on customer sites and may encounter a construction‑site type of work environment.
What We’re Looking For Must‑Haves
Effectively communicate with employees, customers, and colleagues
Ability to use hand and power tools in a safe and efficient manner
Ability to work and think independently and ensure deadlines are met
Basic computer knowledge
Knowledge of basic signal flow for audio, video, and control
Ability to manage small to medium projects
Ability to solder and crimp connectors
Minor programming capability (AMX / Crestron) – changes and troubleshooting
Valid driver’s license and a motor vehicle record that meets Avi‑SPL driving standards
Nice‑to‑Haves
Minimum of a high school diploma or equivalent preferred
Minimum of 3–5 years of audiovisual integration experience preferred
Formal education in electronics or related field preferred
Familiarity with:
AMX networking and programming essentials
Crestron Professional installation, programming and configuration
Exton intermediate knowledge
AVIXA CTS general certification
OSHA 30‑hour construction course
Why You’ll Like Working Here
Medical benefits, including vision and dental
Paid holidays and paid time off
Enjoyable and dynamic company culture
Training and professional development opportunities
Equal Opportunity/Affirmative Action Employer
AVI‑SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI‑SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI‑SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
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AVI‑SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award‑winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
What You’ll Do
The AVI‑SPL Senior Field Service Technician will work in partnership with the Global Helpdesk to provide service support for customers at client sites with the end goal of restoring functionality to our customers’ assets while delivering a world‑class customer service experience.
Read and interpret electronic schematics and architectural blueprints
Perform preventative maintenance visits to help maintain a stable client base
Clean various AV equipment including camera lenses, monitors, and equipment fans as part of preventive maintenance
Take responsibility for completing accurate job documentation as needed
Ensure equipment delivery and associated responsibilities for assigned assignments
Field installation of control programs (AMX / Crestron / Firmware) – upload and download capability
Field service support of control programs (AMX / Crestron / etc.) – minor edits, compile, upload and download capability
Intermediate field service support of networked devices (routers, IP protocols, etc.)
Perform service tasks in a timely and quality‑conscious manner (e.g., pulling cable, installing connectors, mounting projects, hanging ceiling mounts)
Assist next‑level service technicians as needed
Provide client training as needed
Adhere to and understand OSHA standards for all phases of the job
Setup and troubleshoot various video codecs and UCC devices
Travel to various job sites as required
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives
Items To Consider
Avi‑SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
This position will generally work on customer sites and may encounter a construction‑site type of work environment.
What We’re Looking For Must‑Haves
Effectively communicate with employees, customers, and colleagues
Ability to use hand and power tools in a safe and efficient manner
Ability to work and think independently and ensure deadlines are met
Basic computer knowledge
Knowledge of basic signal flow for audio, video, and control
Ability to manage small to medium projects
Ability to solder and crimp connectors
Minor programming capability (AMX / Crestron) – changes and troubleshooting
Valid driver’s license and a motor vehicle record that meets Avi‑SPL driving standards
Nice‑to‑Haves
Minimum of a high school diploma or equivalent preferred
Minimum of 3–5 years of audiovisual integration experience preferred
Formal education in electronics or related field preferred
Familiarity with:
AMX networking and programming essentials
Crestron Professional installation, programming and configuration
Exton intermediate knowledge
AVIXA CTS general certification
OSHA 30‑hour construction course
Why You’ll Like Working Here
Medical benefits, including vision and dental
Paid holidays and paid time off
Enjoyable and dynamic company culture
Training and professional development opportunities
Equal Opportunity/Affirmative Action Employer
AVI‑SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI‑SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI‑SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
#J-18808-Ljbffr