Aliviastaffing
Area Customer Service Coordinator – Managed Services(Onsite)
Aliviastaffing, San Jose, California, United States, 95199
Work Environment
Onsite, multiple client locations including (but not limited to):
San Jose, Menlo Park, Mountain View, Santa Clara, Fremont, Oakland, Livermore
Job Summary The Area Customer Service Coordinator supports managed services operations across multiple client locations. This role requires flexibility, strong customer service skills, and the ability to adapt to different environments such as corporate offices, law firms, warehouses, and retail headquarters. The position supports mail services, shipping and receiving, copy/production centers, reception, hospitality, and conference room setups.
Key Responsibilities
Support daily managed services operations across assigned client sites
Provide mailroom, shipping/receiving, reception, hospitality, and conference room support
Assist with conference room setups, equipment readiness, and customer requests
Rotate between client locations as needed, sometimes with short notice
Work independently or alongside Ricoh team members depending on site
Support onboarding, cross‑training, and operational best practices
Escalate service issues and support resolution through management
Maintain a customer‑focused, service‑driven environment
Perform physical duties including standing, walking, lifting up to 50 lbs
Requirements
High school diploma or equivalent
Minimum 12 months of related customer service or operations experience
Strong verbal and written communication skills
Ability to adapt to changing locations and environments
Ability to stand and walk for extended periods
Ability to lift up to 50 lbs without assistance
Reliable transportation required
Valid drivers license and minimum auto insurance (per Ricoh policy)
Basic to intermediate computer skills (Microsoft applications, file navigation)
Mileage Reimbursement Mileage reimbursement available per client policy after the first 15 miles each way.
Interview Process
First round: Virtual interview
Second round: In-person interview (if selected)
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San Jose, Menlo Park, Mountain View, Santa Clara, Fremont, Oakland, Livermore
Job Summary The Area Customer Service Coordinator supports managed services operations across multiple client locations. This role requires flexibility, strong customer service skills, and the ability to adapt to different environments such as corporate offices, law firms, warehouses, and retail headquarters. The position supports mail services, shipping and receiving, copy/production centers, reception, hospitality, and conference room setups.
Key Responsibilities
Support daily managed services operations across assigned client sites
Provide mailroom, shipping/receiving, reception, hospitality, and conference room support
Assist with conference room setups, equipment readiness, and customer requests
Rotate between client locations as needed, sometimes with short notice
Work independently or alongside Ricoh team members depending on site
Support onboarding, cross‑training, and operational best practices
Escalate service issues and support resolution through management
Maintain a customer‑focused, service‑driven environment
Perform physical duties including standing, walking, lifting up to 50 lbs
Requirements
High school diploma or equivalent
Minimum 12 months of related customer service or operations experience
Strong verbal and written communication skills
Ability to adapt to changing locations and environments
Ability to stand and walk for extended periods
Ability to lift up to 50 lbs without assistance
Reliable transportation required
Valid drivers license and minimum auto insurance (per Ricoh policy)
Basic to intermediate computer skills (Microsoft applications, file navigation)
Mileage Reimbursement Mileage reimbursement available per client policy after the first 15 miles each way.
Interview Process
First round: Virtual interview
Second round: In-person interview (if selected)
#J-18808-Ljbffr