Marsh & McLennan Companies
Employer Industry: Insurance and Professional Services
Why consider this job opportunity:
Remote work flexibility
Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities
Charitable contribution match programs
Stock purchase opportunities
Inclusive and award-winning workplace culture
What to Expect (Job Responsibilities):
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
Resolve issues in a timely manner to minimize downtime and ensure optimal performance
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Manage user access and permissions, ensuring data security and compliance with company policies
Collaborate effectively with cross-functional teams
What is Required (Qualifications):
Must be fluent in French and English
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience working in a Help Desk environment such as ServiceNow
Excellent attention to detail with proven organizational and time management skills
Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications):
Proficient with the Windows Operating Systems and MS Office products
Some insurance agency experience
Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon
#J-18808-Ljbffr
Why consider this job opportunity:
Remote work flexibility
Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities
Charitable contribution match programs
Stock purchase opportunities
Inclusive and award-winning workplace culture
What to Expect (Job Responsibilities):
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
Resolve issues in a timely manner to minimize downtime and ensure optimal performance
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Manage user access and permissions, ensuring data security and compliance with company policies
Collaborate effectively with cross-functional teams
What is Required (Qualifications):
Must be fluent in French and English
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience working in a Help Desk environment such as ServiceNow
Excellent attention to detail with proven organizational and time management skills
Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications):
Proficient with the Windows Operating Systems and MS Office products
Some insurance agency experience
Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon
#J-18808-Ljbffr